| 101. |
- Ståhlbröst, Anna, et al.
(författare)
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Living Labs – real-world experiments to support open service innovation
- 2011
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Ingår i: eChallenges e-2011 Conference. - : IIMC International Information Management Corporation. - 9781905824274
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Konferensbidrag (refereegranskat)abstract
- In today’s competitive and dynamic market it is of vital importance for organizations to innovate their processes, products and services to survive. One emerging concept that assists these demands is the open service innovation approach that strives to open up organisational borders to support a continuous outflow and inflow of innovations. In this paper the aim is two-folded, firstly we aim to explore how a Living Lab approach with real-world tests can contribute in open innovation processes and secondly we aim to identify important aspects an organisation aiming to implement the concept needs to grapple with. In our study users tested and experimented with energy meters and energy visualisation tools in their home for 6 months with the aim to further develop the innovation. We have found that by applying real-world experimentation users contributed to the innovation in four different dimensions. We also found that an open innovation approach requires an organisation that is communicative which entails strategies and structures to support that role.
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| 102. |
- Ståhlbröst, Anna, et al.
(författare)
-
Needs and accommodation in evaluation design
- 2005
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Ingår i: Proceedings of 12th European Conference on Information Technology Evaluation (ECITE 2005). ; , s. 457-464
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Konferensbidrag (refereegranskat)abstract
- A clear understanding of the purpose of evaluation is essential in every evaluation situation to ably decide on approach and methodology. In this paper we present a case study focusing on evaluation of a mobile service for marketing purpose called M-Club. The project involved companies from different lines of business and with different nationalities. This diversity shed light on the complex process of defining a common evaluation focus. To understand the perspectives of the different stakeholders, interviews were conducted. The interviews explored the stakeholders' purposes, evaluation needs and expectations. In the analysis of the interviews Soft Systems Methodology (SSM) was used. One underpinning idea in SSM is the identification and awareness of different perspectives. The result of the analysis made it clear that different purposes, needs, expectations and objectives were represented among the stakeholders in the project and these could explicitly be illustrated using SSM techniques. However, differing perspectives, motives and needs led to another problem, namely, how to reach accommodation on the evaluation focus. We found that this problem is not described nor elaborated further in the evaluation literature. In SSM literature the problem is addressed by discourse but not explored in depth. This paper illustrates how a focus on needs contributed to the process of reaching accommodation and a common evaluation purpose among stakeholders. The findings showed that a need finding approach contributed to the process of designing the evaluation. By getting a common understanding of different purposes, needs, expectations and objectives relevant to the situation, the accommodation discussion became more focused. A focus on needs broadened the scope of the evaluation since needs are what lies behind problems and solutions.
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| 103. |
- Ståhlbröst, Anna, et al.
(författare)
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Stakeholders in Smart City Living Lab Processes
- 2015
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Ingår i: 21st Americas Conference on Information Systems. - : Americas Conference on Information Systems. - 9780996683104
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Konferensbidrag (refereegranskat)abstract
- Due to the increasing urbanization around the world, cities are growing at fast pace and following that, many cities face problems that includes both hard and soft issues. This can for instance be transportation, energy suppliance, social inclusion and quality of life for its citizens. As a way to contribute to solving these problems the smart city concept has emerged. This concept is focusing on capitalizing on ICT landscape in a strategic way. To achieve a smart city it is important to start with understanding the people and their needs, which can be supported by a Living Lab. These Living Lab involve a multitude of stakeholders in their innovation processes and thus, it becomes important to understand the power dependencies, claims and roles these stakeholders have. Thus, the aim of this paper is to explores the stakeholders that are involved in smart city innovation processes supported by Living Lab
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| 104. |
- Ståhlbröst, Anna, et al.
(författare)
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Striving for realism in a user involvement process
- 2009
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Ingår i: Proceedings of the 2nd ISPIM Innovation Symposium. - 9789522148643
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Konferensbidrag (refereegranskat)abstract
- Nowadays, it is commonly acknowledged that it is important to learn from users when the aim is to develop user-centred services and products. This is shown in the fact that a lot of the commercially important innovations that are developed today are developed by end-users. When it comes to innovation, it is burdened with uncertainty and the only way to get input on users reactions, is to start developing it and to let users use it. One way to involve users in the process of innovation development is the Living Lab approach in which one guiding principle is realism. In this paper, the aim is to define and illustrate how the Living Lab principle realism takes form and is facilitated in a mobile service development project described in this paper. We found that realism takes different forms dependent on in which phase the innovation process is.
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| 105. |
- Ståhlbröst, Anna, et al.
(författare)
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Understanding innovation community users
- 2009
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Ingår i: Proceedings of the XX ISPIM Conference, Vienna, Austria, 21-24 June 2009.
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Konferensbidrag (refereegranskat)abstract
- Today, we are facing new and challenging situations with the growing financial crisis and the difficult times for companies with a decreasing number of customers and declining revenues. It is therefore important for companies to challenge their way of thinking and developing innovations. An up-coming approach to innovation is to open up the innovation process and to include users in this process. Due to immaturity of this approach, there is little knowledge on how these communities should be designed and used to really support companies’ innovation processes. In this paper, we illustrate how and why users engage in innovation communities, as well as the nature of these users. We do this with the objective to render results that can guide companies on how to utilize their on-line user communities in order to accelerate user’s participation in open innovation processes.
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| 106. |
- Ståhlbröst, Anna, et al.
(författare)
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Unveiling the mysterious needs of users
- 2007
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Ingår i: Proceedings of the 30th Information Systems Research Seminar in Scandinavia, IRIS 30. - : Department of Computer Sciences, University of Tampere. - 9789514470486 ; , s. 570-586
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Konferensbidrag (refereegranskat)abstract
- Based on identified trends and weaknesses within IS literature in relation to unveiling the needs of users this paper aims to contribute to the field by presenting a method for eliciting, structuring and understanding user needs. The method, FormIT, is illustrated through a case study focused on increasing citizens' involvement in municipality matters. To FormIT we added a framework based on psychological motivators to structure and understand the needs. The findings from the study can be divided into three clusters. The first focuses on the technical solution, and product and service criteria that motivate the citizens to interact with local and central authorities. The second cluster relates to the needs expressed by the citizens and/or interpreted by the authors. They give an indication of needs that citizens consider important and that need to be considered when developing e-services geared at e-participation and involvement between citizens and public authorities. Finally, the third cluster of findings relate to the method and framework used to elicit, cluster and understand user needs. The most important finding and conclusion here is that the main strength of the framework is the discussion and reflection it generates.
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| 107. |
- Ståhlbröst, Anna, et al.
(författare)
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Voluntary contributors in open innovation processes
- 2013
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Ingår i: Managing Open Innovation Technologies. - Berlin : Encyclopedia of Global Archaeology/Springer Verlag. - 9783642316494 ; , s. 133-149
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Bokkapitel (refereegranskat)abstract
- There is a trend among many organisations to open up their innovation processes and invite more stakeholders to contribute to it. One of these stakeholders is the voluntary contributor. Few studies have documented the motivation and value of participating in these processes from their perspective. The purpose of this chapter is thus to explore the motivation behind these contributors participation in open innovation activities and the benefits it has. This study shows that the strongest motivation for their participation is to stimulate their curiosity. The involvement also leads to increased knowledge and a pronounced eagerness to start using innovations.
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| 108. |
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