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Towards a model of ...
Towards a model of services based on co-creation, abstraction and restriction
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- Bergholtz, Maria (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- Johannesson, Paul (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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- Andersson, Birger (author)
- Stockholms universitet,Institutionen för data- och systemvetenskap
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(creator_code:org_t)
- Brussels : Springer, 2011
- 2011
- English.
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In: International Conference on Conceptual Modeling (ER) 2011. - Brussels : Springer. - 9783642246050
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Abstract
Subject headings
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- The term service is today defined and used in a multitude of ways, and there is no usage characteristic that is common for all of these ways. As a consequence natural language terms used for describing services are ambiguous and often confusing. The lack of a common agreed upon definition of the term makes it difficult to understand and classify services as well as distinguish them from non-service concepts. In this paper, we do not propose a new definition of service but a model of services that helps in analysing the concept. The model is based on three perspectives: service as a means for co-creation of value, service as a means for abstraction, and service as a means for providing restricted access to resources.
Subject headings
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Keyword
- service
- service model
- service definition
- service resource
- service process
- service delivery
- Resource-Event-Agent ontology
- Hohfeld’s classification of Rights
- conceptual modeling.
- Computer and Systems Sciences
- data- och systemvetenskap
Publication and Content Type
- ref (subject category)
- kon (subject category)
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