Personalized Support with ‘Little’ Data

• In this paper we look at opportunities to support the creation of value for all through the use of end-user-owned Virtual Personal Assistant. We use a chat-bot as example of technology with a possibility for transferring and diffusing new functionality, features and capabilities. This category of software can create potential value through its AI and natural language processing combined with emulation and imitation of emotional engagement which is personal, private and as such allows for intimate contextual relevance to be developed.

Ämnesord

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Nyckelord

Personalized support

End-user owned

Knowledge worker

Little data

chat-bot

Emotional engagement

Contextual dependency

Natural Language Processing

Publikations- och innehållstyp

kap (ämneskategori)

ref (ämneskategori)