Seasonal employees' intention to return and do more than expected

• Seasonal employment is important in the service industries. Having motivated and satisfied employees is fundamental when front-line employees play a key role for the customers' perceived service quality. Seasonal work differs from permanent employment in many aspects and if managed properly, this could be a competitive advantage and contribute to the success of an organization. This study focuses on seasonal employees' intention to return and to do more than expected at work as well as the relationships between certain motivational factors and job satisfaction. A survey was carried out at four ski resorts with 477 respondents. Correlation and regression analyses indicate that job satisfaction influences the intention to return but does not have a strong influence on organizational citizenship behaviour (i.e. doing more than expected at work). The results improve our understanding of seasonal workers' motivation and behaviour. The concluding part discusses managerial implications.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

job satisfaction

employee citizenship

turnover intention

seasonal employees

organizational citizenship behavior

job-satisfaction

work

personality

turnover

productivity

metaanalysis

perceptions

predictors

commitment

ice jl

1981

academy of management journal

v24

p543

aszak jr

1987

journal of applied psychology

v72

p69

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)