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Standardiserad inte...
Standardiserad interaktion - en utmaning i socialt arbete
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- Martinell Barfoed, Elizabeth (författare)
- Lund University,Lunds universitet,Socialhögskolan,Samhällsvetenskapliga institutioner och centrumbildningar,Samhällsvetenskapliga fakulteten,School of Social Work,Departments of Administrative, Economic and Social Sciences,Faculty of Social Sciences
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(creator_code:org_t)
- 2014
- 2014
- Svenska.
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Ingår i: Socialvetenskaplig tidskrift. - 1104-1420. ; 21:1, s. 4-23
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Abstract
Ämnesord
Stäng
- Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized instruments change the status of the narrative and the interac- tion becomes digitized. Inspired by eth- nomethodology and discourse analysis, the study shows that clients applying for welfare benefits or subject to pre-trial investigation at the probation office are expected to participate. The standardized interaction has special characteristics: The conversation is highly reduced to yes-no answers, leaving little or almost no space for narratives. The questionnaire changes the professional conversation and leaves the professional and the client in a new interactional situation. In a profession where discretion has been highly valued and the professional conversation to a large extent has been shaped situationally, standardized inte- raction challenges the professional-client relationship. In the article certain techni- ques for handling the questionnaire are discerned.
Ämnesord
- SAMHÄLLSVETENSKAP -- Sociologi -- Socialt arbete (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Social Work (hsv//eng)
Nyckelord
- Social sciences
- Socialt arbete
Publikations- och innehållstyp
- art (ämneskategori)
- ref (ämneskategori)
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