Management services - A framework for design

QC 20140917
The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.

NATURVETENSKAP Data- och informationsvetenskap Systemvetenskap, informationssystem och informatik hsv//swe
NATURAL SCIENCES Computer and Information Sciences Information Systems hsv//eng
autonomic computing
management control
REA
service design
Business demands
Business service
De facto standard
Management service
Operational service
Service management
Service Oriented
Service Oriented Systems
Software services
Wine industry
Design
Information services
Information systems
Ontology
Service oriented architecture (SOA)
Systems engineering
Wine
Information management

Johannesson, PaulKTH,Data- och systemvetenskap, DSV(Swepub:kth)u14egck5 (författare)
Andersson, BirgerKTH,Data- och systemvetenskap, DSV(Swepub:kth)u15hesz0 (författare)
Jayasinghe Arachchige, J. (författare)
Bergholtz, MariaKTH,Data- och systemvetenskap, DSV(Swepub:kth)u1k2tjsz (författare)
KTHData- och systemvetenskap, DSV (creator_code:org_t)

Ingår i:23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011Berlin, Heidelberg : Springer Berlin Heidelberg, s. 582-5969783642216398

Av författaren/redakt...: Weigand, H.; Johannesson, Pau ...; Andersson, Birge ...; Jayasinghe Arach ...; Bergholtz, Maria

Om ämnet

NATURVETENSKAP: NATURVETENSKAP; och Data och informa ...; och Systemvetenskap ...

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