From Maps to Apps : Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service

• An Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.

Ämnesord

SAMHÄLLSVETENSKAP  -- Sociologi -- Socialantropologi (hsv//swe)

SOCIAL SCIENCES  -- Sociology -- Social Anthropology (hsv//eng)

HUMANIORA  -- Historia och arkeologi -- Teknikhistoria (hsv//swe)

HUMANITIES  -- History and Archaeology -- History of Technology (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Interaktionsteknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Interaction Technologies (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Kommunikationsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Communication Studies (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Mänsklig interaktion med IKT (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Human Aspects of ICT (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Samhällsbyggnadsteknik -- Transportteknik och logistik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Civil Engineering -- Transport Systems and Logistics (hsv//eng)

SAMHÄLLSVETENSKAP  -- Sociologi -- Sociologi (hsv//swe)

SOCIAL SCIENCES  -- Sociology -- Sociology (hsv//eng)

Nyckelord

Organizational responsiveness

Smart cities

Sustainable development

Smart travel planning services

Sustainable urban transportation

Media technology practices

Collective intelligence

Intelligent transportation systems

Institutional ethnography

Phronesis

Social media

Web 2.0

Apps

Historiska studier av teknik, vetenskap och miljö

History of Science, Technology and Environment

Human-computer Interaction

Människa-datorinteraktion

Informations- och kommunikationsteknik

Information and Communication Technology

Media Technology

Medieteknik

Transportvetenskap

Transport Science

Publikations- och innehållstyp

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