Uppsala universitet,Institutionen för informatik och media,Linköping Univ, Dept Management & Engn, Linköping, Sweden.,Linköpings universitet,Linköping University,Uppsala University,Informationssystem och digitalisering,Filosofiska fakulteten,Uppsala Univ, Sweden
Cronholm, Stefan (författare)
Högskolan i Borås,Akademin för bibliotek, information, pedagogik och IT,Univ Borås, Dept Business & IT, Borås, Sweden.,InnovationLab,University of Borås, Sweden
Lind, Mikael, 1969 (författare)
RISE,Mobilitet och system,Chalmers University of Technology, Sweden,Res Inst Sweden RISE, Mobil & Syst, Gothenburg, Sweden.;Chalmers Univ Technol, Mech & Maritime Sci M2, Gothenburg, Sweden.,Chalmers tekniska högskola,RISE Research Institutes of Sweden
(creator_code:org_t)
2020
2020
Engelska.
Ingår i: Information Systems and E-Business Management. - : SPRINGER HEIDELBERG. - 1617-9846 .- 1617-9854.
The research approach of multi-grounded action research (MGAR) is presented and analyzed. This is based on a review of issues and concerns in information systems action research. MGAR builds on the epistemological principles of multi-grounding. This combines empirical, theoretical and internal grounding. The multi-grounded approach builds on elements from grounded theory; i.e. building theory inductively from data through coding procedures, but it also comprises an abductive use of extant theory. MGAR is described through six knowledge contributions: (1) the MGAR process model, (2) the MGAR knowledge model, (3) the MGAR theory model, (4) the principle of the multi-grounded change outcome, (5) the principle of the multi-grounded theory outcome and (6) the principle of mutuality of purposes. MGAR has been applied in an IT service management (ITSM) case, which serves an illustration and a validation of MGAR. In this MGAR case, the improvement of ITSM has been conducted and studied through a multi-organizational setting. In the case, there was a special focus on the service quality of IT services and the relations between service providers and customers.
Ämnesord
NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
SAMHÄLLSVETENSKAP -- Medie-, kommunikations-, och informationsvetenskaper -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)