The Quality of Higher Education and Citizens/Student Satisfaction: : TRM Philosophy and 5Qs Model

• This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions. This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction. It is based on recent theories and concepts developed in quality management, and sociological and pedagogical literature.

Ämnesord

SAMHÄLLSVETENSKAP  -- Utbildningsvetenskap -- Pedagogik (hsv//swe)

SOCIAL SCIENCES  -- Educational Sciences -- Pedagogy (hsv//eng)

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

Nyckelord

quality of education

5 Qs Model. citizens

students

satisfaction

quality management

International education

Internationell pedagogik

Business studies

Företagsekonomi

Marknadsföring

Marketing

Publikations- och innehållstyp

vet (ämneskategori)

kon (ämneskategori)