| 1. |
- Athanasopoulos, George, et al.
(författare)
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Probabilistic Forecasts Using Expert Judgment : The Road to Recovery From COVID-19
- 2023
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Ingår i: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 62:1, s. 233-258
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Tidskriftsartikel (refereegranskat)abstract
- The COVID-19 pandemic has had a devastating effect on many industries around the world including tourism and policy makers are interested in mapping out what the recovery path will look like. We propose a novel statistical methodology for generating scenario-based probabilistic forecasts based on a large survey of 443 tourism experts and stakeholders. The scenarios map out pessimistic, most-likely and optimistic paths to recovery. Taking advantage of the natural aggregation structure of tourism data due to geographic locations and purposes of travel, we propose combining forecast reconciliation and forecast combinations implemented to historical data to generate robust COVID-free counterfactual forecasts, to contrast against. Our empirical application focuses on Australia, analyzing international arrivals and domestic flows. Both sectors have been severely affected by travel restrictions in the form of international and interstate border closures and regional lockdowns. The two sets of forecasts, allow policy makers to map out the road to recovery and also estimate the expected effect of the pandemic.
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| 2. |
- Bejou, D, et al.
(författare)
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A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationshiops : The Case of Swedish and U.S. Airlines
- 1996
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Ingår i: Journal of Travel Research. - : SAGE Publications. - 0047-2875 .- 1552-6763. ; 35:1, s. 35-40
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Tidskriftsartikel (refereegranskat)abstract
- This article presents the results of empirical studies of critical incidents in airline services in Sweden and the United States. The main aim is to describe and analyze service break downs from the customer's point of view and thus create a basis for crisis management. The aim is also to compare Sweden, a monopoly market, with the United States, a market with keen competition in airline services. The discussion is based on personal interviews with 320 customers and 80 airline employees in Sweden and 241 customers and 100 employees in the United States. The study focuses on negative critical incidents in the relations between the service provider and business passengers
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| 3. |
- Beritelli, Pietro, et al.
(författare)
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"How come you are here?" : Considering the context in research on travel decisions
- 2019
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Ingår i: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 58:2, s. 333-337
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Tidskriftsartikel (refereegranskat)abstract
- Travel decision research still struggles to explain a large portion of the variance in travel choices. We argue that advances in this domain must originate from a shift in the kinds of questions we ask travelers to understand what triggers their decisions. The proposed shift from “Why did you . . . ?” to “How come . . . ?” changes the emphasis from retrospective sense giving to a contextual understanding of travel choice, focusing in particular on the constellations that produce actual travel behavior. This shift opens research avenues of a new theoretical and methodological nature and has fundamental implications for consumer research as well as destination marketing practices.
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| 4. |
- Chekalina, Tatiana, 1979-, et al.
(författare)
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Customer-based destination brand equity modelling : The role of destination resources, value-for money and value-in-use
- 2018
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Ingår i: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 57:1, s. 31-51
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Tidskriftsartikel (refereegranskat)abstract
- This study contributes to the development of knowledge on transferring the concept of customer-based brand equity to a tourism destination context. Keller’s (2009) brand equity pyramid is utilized as the comparison framework to reveal similarities but also overlaps, differences and gaps on both the conceptual and measurement level of existing brand equity models for destinations. Particularly, the inner core of the model depicts the complex mechanisms of how destination resources transform into benefits for tourists overlooked by prior research. This study proposes a customer-based brand equity model for destinations, which consists of five dependent constructs, including awareness, loyalty, and three destination brand promise constructs constituting the inner core of the model, namely, destination resources, value-in-use and value-for-money. The model was repeatedly tested for the leading Swedish mountain destination Åre, by using a linear structural equation modelling approach. Findings confirm the path structure of the proposed model.
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| 5. |
- Cohen, Scott, et al.
(författare)
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The Rich Kids of Instagram : Luxury Travel, Transport Modes, and Desire
- 2022
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Ingår i: Journal of Travel Research. - : Sage Publications. - 0047-2875 .- 1552-6763. ; 61:7, s. 1479-1494
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Tidskriftsartikel (refereegranskat)abstract
- The Rich Kids of Instagram (RKOI) portray luxury lifestyles on social media. The potential roles of travel and transport within these online displays of affluence have not yet been examined. This paper's purpose is to analyse how transport modes and luxury travel are depicted and interrelated through RKOI images. Co-occurrence analyses were conducted using a data set of Instagram posts with RKOI as a hashtag (2012-2018) to visualize the roles of transport modes and luxury travel in RKOI image construction. The findings demonstrate that both energy-intensive transport modes and luxury travel, whether through air/watercraft or luxury cars, play a vital role in signaling RKOI's self-image on Instagram, with gendered differences. The article contributes an original conceptual model of how RKOI construct their image using transport modes and luxury travel. Implications for the social normalization of carbon-intensive transport choices, coupled with luxury destinations as a backdrop, are discussed.
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| 6. |
- Colliander, Jonas, et al.
(författare)
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Vacation Posts on Facebook: A Model for Incidental Vicarious Travel Consumption
- 2019
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Ingår i: Journal of Travel Research. - : SAGE Publications (UK and US). - 1552-6763 .- 0047-2875. ; 58:6, s. 1014-1033
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Tidskriftsartikel (refereegranskat)abstract
- Vicarious consumption of travel is ubiquitous. However little is known about the psychological processes this initiates or the potential for resultant behaviors beyond direct steps toward patronage. We address this gap through developing and testing the incidental vicarious travel consumption model (IVTCM), which draws from well-established knowledge of the self-concept and compensatory consumption. In the context of vicariously consuming idyllic vacation posts on Facebook, the model identifies the following: individuals' travel-related self-discrepancies may become active, leading to feelings of dejection, initiating five possible compensatory consumption behaviors (Direct, Symbolic, Dissociation, Escapism, Fluid). A sequential mixed-method design (total n=860) provides support for the IVTCM. The primary contributions of the paper are as follows: first the IVTCM can be used to understand different forms of vicarious travel consumption. Second, specific understanding on the impact of idyllic vacation posts is contributed, furthering knowledge on the role of social media within tourism.
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| 7. |
- Colliander, Jonas, et al.
(författare)
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Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers
- 2019
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Ingår i: Journal of Travel Research. - : SAGE Publications (UK and US). - 1552-6763 .- 0047-2875. ; 58:7, s. 1175-1192
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Tidskriftsartikel (refereegranskat)abstract
- Different treatment of different customers has traditionally been seen as a typical characteristic of tourism services. This research investigates unearned superior treatment in the tourism industry as taking place in a social setting where customers are able to compare the service they receive to that of other customers. Moreover, we take the disadvantaged customers’ point of view and investigate the reactions of customers who receive comparably less than others in such situations. Our results indicate that those customers who receive less than others perceive the service exchanges as more unjust and therefore report lower levels of customer satisfaction and repatronizing intentions as well as higher levels of intentions to talk to others about their experiences. We further investigate whether decisions made by a single versus a group of employees affect the justice perceptions of the encounter. Implications for both research and practice are discussed.
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| 8. |
- Fuchs, Matthias, et al.
(författare)
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Destination benchmarking : An indicator-system’s potential for exploring guest satisfaction
- 2004
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Ingår i: Journal of Travel Research. - : SAGE Publications. - 0047-2875 .- 1552-6763. ; 42:3, s. 212-225
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Tidskriftsartikel (refereegranskat)abstract
- After giving an overview of latest benchmark approachesin tourism, an already existing Benchmarking Indicator Sys-tem implemented by the Austrian Government in 1987 is dis-cussed. This article first critically assesses the neglect of rel-evant elements covering the production and delivery processof tourism services in this approach. Hence, the existingbenchmarking approach is extended conceptually by linkingit to tourists’ satisfaction measures. There is growing evi-dence that tourism service quality attributes can fall intothree different categories of factors that display a differingimpact on tourist satisfaction. The literature distinguishesbetween two different approaches for best identifying thesefactors: Vavra’s two-dimensional Importance Grid, which isbased on customers’ self-stated importance and derivedimportance assessments, and Brandt’s Penalty-Reward-Contrastanalysis,which is based on the performance-only approachand thus only uses one (e.g., the satisfaction) variable. Thisarticle tests both approaches empirically using different setsof variables from a recent destination benchmarking survey
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| 9. |
- Fuchs, Matthias, et al.
(författare)
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E-Business Readiness, Intensity, and Impact : An Austrian Destination Management Organization Study
- 2010
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Ingår i: Journal of Travel Research. - : Sage Publications. - 0047-2875. ; 49:2, s. 165-178
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Tidskriftsartikel (refereegranskat)abstract
- The majority of today’s information and communication technology (ICT) impact studies disregard infrastructural, organizational, and environmental factors typically responsible for successful e-business adoption and use. This article proposes an empirical approach that shows how the mentioned factors determine both e-business adoption and the impact of information and communication technologies. The research framework is based on E. Rogers’ Innovation Diffusion Theory and is tested with survey data gathered in the Austrian destination management organization sector. By referring to K. Zhu and K. L. Kraemer’s (2005) e-business impact model, the proposed approach explicates how the use of e-business applications may positively affect the performance of tourism organizations. Online survey data are analyzed through a linear structural equation modeling approach.
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| 10. |
- Fuchs, Matthias, et al.
(författare)
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E-Business Readiness, Intensity, and Impact : An Austrian Destination Management Organization Study
- 2010
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Ingår i: Journal of Travel Research. - Thousand Oaks : SAGE. - 0047-2875 .- 1552-6763. ; 49:2, s. 165-178
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Tidskriftsartikel (refereegranskat)abstract
- The majority of today’s information and communication technology (ICT) impact studies disregard infrastructural, organizational as well as environmental factors typically responsible for successful e-Business adoption and use. The paper proposes an empirical approach which shows how the mentioned factors determine both e-Business adoption as well as ICT impact. The research framework is based on Rogers’ Innovation Diffusion Theory (1995) and is tested with survey data gathered in the Austrian Destination Management Organization (DMO) sector. By referring to Zhu and Kraemer’s (2005) e-Business impact model the proposed approach explicates how the use of e-Business applications may positively affect the performance of tourism organizations. Online survey data are analysed through a linear structural equation modelling (SEM) approach
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