| 1. |
- Ahamed, A. F. M. Jalal, 1976-, et al.
(författare)
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Retirement Planning : A Moderated Mediation Model of Cognitive Beliefs, Retirement Planning Attitude, and Money Availability
- 2024
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Ingår i: Financial Services Review. - : Academy of Financial Services. - 1057-0810 .- 1873-5673. ; 32:2, s. 77-93
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Tidskriftsartikel (refereegranskat)abstract
- Retirement planning has been extensively studied in developed countries; however, it received scant scholarly attention in developing nations. Thus, this study examines the role of cognitive factors in retirement planning intentions in the context of a developing country, focusing on financial risk tolerance and self-efficacy within the cognitive appraisal theory framework, considering the mediating role of retirement planning attitudes and the moderating impact of financial resource availability. A survey was conducted in Dhaka, Bangladesh, with 301 valid responses analyzed using a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. Findings reveal that retirement planning attitudes mediate the relationship between cognitive factors and retirement planning intentions. Interestingly, risk tolerance negatively impacts retirement planning intentions through attitudes, while financial self-efficacy shows a positive influence. Furthermore, the availability of financial resources moderates these relationships, indicating that retirement planning attitudes significantly influence intentions when financial resource availability is low. This research contributes to the understanding of retirement planning in a developing country context, highlighting the importance of cognitive factors and financial resources. It suggests that tailored retirement planning strategies should consider individual financial conditions and cognitive beliefs. The insights are valuable for policymakers and financial advisors, particularly in developing nations.
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| 2. |
- Carlander, Anders, 1979, et al.
(författare)
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The role of perceived quality of personal service in influencing trust and satisfaction with banks
- 2018
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Ingår i: Financial Services Review. - 1057-0810. ; 27, s. 83-98
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Tidskriftsartikel (refereegranskat)abstract
- Trust is of paramount importance to banks. Previous research has shown that trust increases with repeated personal contacts. We investigate if this applies to the customer-employee relationship in banks. Data from an on-line survey of 293 customers of Swedish retail banks are used to construct indicator measures. By means of structural equation modeling we find that trust in the bank is influenced by perceived quality of personal service through employees’ perceived competence, perceived benevolence, and perceived transparency, and that satisfaction with the bank is influenced by perceived quality of personal service through perceived competence, perceived benevolence, perceived transparency, and trust.
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| 3. |
- Nourallah, Mustafa, 1982-, et al.
(författare)
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Mobile Bank Applications : Loyalty of Young Bank Customers
- 2021
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Ingår i: Financial Services Review. - : Elsevier BV. - 1057-0810 .- 1873-5673. ; 29:2, s. 147-167
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Tidskriftsartikel (refereegranskat)abstract
- The purpose is to investigate the experience of young bank customers (YBCs) with mobile bank applications (MBAs) by employing the concepts of usability, responsiveness, customer satisfaction, reliability, and loyalty. An electronic questionnaire was sent to 500 YBCs in Sweden, 146 of whom completed it. Confirmatory factor analysis was used to test the measurement model, and structural equation modelling to test the hypotheses. The results indicate that usability is a keystone of good MBA experience for YBCs. Usability is significantly and directly related to responsiveness, customer satisfaction, and reliability, and it might indirectly affect loyalty through responsiveness and customer satisfaction.
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