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| 2. |
- Andersson, Ann-Christine, et al.
(författare)
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Sustainable outcomes of an improvement programme: do financial incentives matter?
- 2013
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Ingår i: Total Quality Management and Business Excellence. - : Taylor and Francis (Routledge): SSH Titles. - 1478-3363 .- 1478-3371. ; 24:7-8, s. 959-969
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this study was to evaluate whether an improvement programme can contribute to positive sustainable improvements in an organisation, and whether financial incentives are driving forces for improvements. The material was all projects (n=232) that applied for funding in a county council improvement programme between 2007 and 2010. The projects were analysed as to whether they received funding (n=98) or were rejected (n=95). In addition, a categorisation of the projects intentions was analysed. Some projects were still ongoing, but 50 projects were implemented and sustained two or more years after being finalised. Implemented improvements were on different levels, from (micro-level) units up to the entire (macro-level) organisation. In addition, 27 rejected projects were finalised without funding. Eighteen of those 27 were sustainably implemented. This study indicates that there are incentives other than financial at work if an improvement programme contributes to sustainable improvements in the organisation. To encourage practice-based improvements is one way of incentivising the intention and effort to become and perform better.
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| 3. |
- Andersson, Roy, et al.
(författare)
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Total productive maintenance in support processes : an enabler for operation excellence
- 2015
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 26:9-10, s. 1042-1055
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Tidskriftsartikel (refereegranskat)abstract
- In order to stay competitive in today's marketplace, it is vital to reduce activities that do not create value. Lean production has in the last decade been seen as a philosophy to reduce non-value time. The office environment often presents a major improvement opportunity to reduce non-value time. Lean contributes positively to business performance applied in a manufacturing context and is also suggested to do the same in a service context. The purpose of the paper is to analyse and determine how total productive maintenance (TPM) can be applied within the support process and to identify effects from an employee and business perspective. A case study has been performed and a qualitative research approach was selected. Empirical data were gathered by using semi-structured interviews at one case company, but from several teams that had applied TPM. The result was then used as an inductive approach to explore how TPM can be applied in a support process. To implement and apply TPM within an office context, it should be structured in three steps (i) define, (ii) implement and (iii) sustain. TPM should be conducted as a part of the ordinary day-to-day work. The planning and discussions connected to TPM can be included in regular daily departmental stand-up meetings' involving everybody. The work with 5S and maintenance should also be a part of the TPM structure, connecting it as a system and not as an isolated activity. TPM can create value from both a business and an employee perspective. In the employee perspective, TPM reduces the risk of missing/forgetting areas of responsibility and creates more involvement. In the business perspective, objectives such as cost and quality are improved, but TPM also enables the reduction of waste.
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| 4. |
- Andjelkovic Pesic, Marija, et al.
(författare)
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Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence
- 2013
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Ingår i: Total Quality Management and Business Excellence. - : Taylor and Francis (Routledge): SSH Titles. - 1478-3363 .- 1478-3371. ; 24:5-6, s. 652-663
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Tidskriftsartikel (refereegranskat)abstract
- The objective of the research presented in this paper is to identify the relations and strength of the relationships between the elements of two models – the Balanced Scorecard (BSC) and the European Foundation for Quality Management (EFQM) Excellence model. For that purpose, a framework which indicates the relationships between the mentioned models has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an indicator of BSC implementation success. Hypothesis testing is based on data from a sample of 150 Serbian organisations. The results suggest that there are strong positive correlations between the BSC perspectives and the EFQM Excellence model criteria. Since the regression coefficients for the relationships between the BSC perspectives and the EFQM criteria are significant, with high positive values, the research results indicate a strong justification of the developed framework.
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| 5. |
- Antony, Jiju, et al.
(författare)
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Lean Six Sigma and Innovation - an exploratory study among UK organisations
- 2016
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Ingår i: Total Quality Management and Business Excellence. - : Routledge. - 1478-3363 .- 1478-3371. ; 27:1-2, s. 124-140
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Tidskriftsartikel (refereegranskat)abstract
- Although research has been carried out linking Total Quality Management and Innovation, it was found that there is a dearth of literature exploring the relationship between Lean Six Sigma (LSS) and Innovation. The purpose of this paper is to explore the link between LSS and Process/Product/Service Innovation. A number of interviews were carried out with 10 UK-based companies to explore how LSS and Process/Product/Service Innovation are linked. The interviewees (Six Sigma Black Belts and Master Black Belts) were carefully chosen to ensure that sound and valid conclusions could be derived from the investigation. Due to constraints of limited time, the number of people who participated in the study was relatively small. However, the authors argue that this study can provide a good foundation to various researchers and practitioners to further explore the nature of the relationship between one of the most popular business process improvement methodologies (LSS) and Process/Product/Service Innovation. Based on the interviews of 10 companies in the UK engaging with LSS initiatives, the authors found that LSS is commonly viewed as fostering Process/Product/Service Innovation, Incremental Innovation, or Innovation Capability. The authors also identify seven features specific to LSS that are likely to have significant influence on the above types of Innovation.
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| 6. |
- Asif, Muhammad, et al.
(författare)
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Including sustainability in business excellence models
- 2011
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 22:7, s. 773-786
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to explore the adequacy of business excellence models (BEMs) to address corporate sustainability, which is conceptualised in terms of economic, social, and environmental bottom lines. How organisations may manage corporate sustainability in the absence of a comprehensive sustainability management system standard is also explored. A survey of literature has been carried out. The European Foundation for Quality Management (EFQM) excellence model and the Baldrige Criteria for Performance Excellence (BCPE) are analysed with regard to their considerations of sustainability. The findings reveal that while triple bottom-line considerations are addressed to some extent in the studied BEMs, the models per se do not comprehensively address sustainability issues and economic prosperity remains a dominant consideration. Suggestions for the improvement of the EFQM excellence model and BCPE are discussed. To provide a comprehensive approach for addressing corporate sustainability, an integrated quality-sustainability framework is proposed. The essence of the framework is that sustainability indicators, such as those provided in the Global Reporting Initiative framework, could be integrated with core business processes using the structures and infrastructure provided by BEMs. The proposed improvements should be considered in future revisions of the EFQM excellence model and BCPE.
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| 7. |
- Assarlind, Marcus, 1983, et al.
(författare)
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Adopting new ways of working in small and medium-sized enterprises: findings from interventions in 12 European companies
- 2013
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3371 .- 1478-3363. ; 24:8, s. 945-958
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Tidskriftsartikel (refereegranskat)abstract
- This paper elaborates on the factors to be considered in order for interventions (activities aimed at introducing new ways of working through a series of focused activities in an organisation) to lead to long-term effects inside small and medium-sized enterprises (SMEs). Its purpose of it is to describe how interventions can be carried out in order for SMEs to adopt new ways of working by understanding the context, process and content of an intervention. The results of this study suggest that in designing interventions for the SMEs, the context aspects of an intervention must be carefully considered. Not only is the process or context of an intervention important, but so is the content. As a consequence, we suggest content that accomplishes the following: (1) supports the formulation of strategies; (2) encourages dialogue and (3) uses company data. The paper is based on a multiple case study of 12 SMEs from 6 European countries undergoing similar interventions within the FutureSME project. These long-term relationships within a large-scale project have provided access and a rare opportunity to conduct research on this often overlooked business sector. The empirical data have been collected through company presentations, structured reports and narratives. The material has been subject to a cross-case analysis.
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| 8. |
- Assarlind, Marcus, 1983, et al.
(författare)
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Critical Factors for Quality Management Initiatives in Small and Medium-Sized Enterprises
- 2014
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3371 .- 1478-3363. ; 25:4, s. 397-411
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Tidskriftsartikel (refereegranskat)abstract
- This paper identifies the critical factors for quality management (QM) initiatives in small- and medium-sized enterprises (SMEs). The factors are grouped into six categories: contextualisation; gradual implementation using realistic goals; involvement and training of employees; involvement of external support; management involvement; and fact-based follow-up. A further analysis of the literature indicates that well-recognised ideas for improvement in large companies are useful for SMEs as well. However, compared to large companies, more focus is needed on acquiring external support, planning for a QM initiative in line with characteristics of the specific SME, and planning for a gradual implementation of the QM initiative that is followed up by realistic goals.
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| 9. |
- Barone, Stefano, 1970, et al.
(författare)
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Design of a university course quality by Teaching Experiments and Student Feedback (TESF)
- 2009
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3371 .- 1478-3363. ; 20:7, s. 687-703
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Tidskriftsartikel (refereegranskat)abstract
- Quality of the academic system must be constantly monitored, especially underconditions of growing competition and limited resources. Those who are interestedin quality, doing research and teaching on it, should ensure quality of the processesfor which they are responsible. Teaching is one of the primary services offered by auniversity. For it, all fundamental principles of Total Quality Management (TQM)must be valid. In this article the authors propose a methodology for designing thequality of a university course, considered as a basic service of a complexeducational system. The methodology is based on the concurrent use of teachingexperiments performed by a teacher, and the SERVQUAL model for the evaluationof student feedback. Such methodology can be adopted in any educational context.It is a useful tool for continuous course improvement. The article presents theapplication of the methodology in two consecutive editions of a statistics course atthe University of Palermo, Italy.
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| 10. |
- Bergquist, Bjarne
(författare)
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Analysis of an unreplicated 2^2 factorial experiment performed in a continuous process
- 2015
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 26:9-10, s. 1083-1094
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Tidskriftsartikel (refereegranskat)abstract
- This paper presents a tentative analysis method for unreplicated factorial designs where regular statistical experimental analysis cannot be used. The methodology is demonstrated through the analysis of an unreplicated two-level, two-factor factorial experiment performed in a continuous production process where the process was not in statistical control and where changes in the experimental design made conventional experimental analysis impossible. The first step of the analyses included screening of the sampled data. Principal component analysis and factor analysis were then used to create an overview of how the various responses and experimental factors were related. Carbon monoxide efficiency was selected as the most important parameter to be analysed further. Elastic net regression was used as a screening tool to remove non-significant factors, interaction, and covariates. Finally, the carbon monoxide efficiency variation was modelled using an intervention analysis. Two experimental factors were found to actively influence the response. The experiment that from other perspectives can be considered to be unanalysable, did thus reveal causal effects. The results imply that for processes where the process dynamics may be monitored, observations of the process dynamics may reduce the needs for repeated experimental runs, thus reducing the experimental costs.
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