| 1. |
- Conti, Eugenio, 1987-, et al.
(författare)
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Instagramming nature-based tourism experiences : a netnographic study of online photography and value creation
- 2020
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Ingår i: Tourism Management Perspectives. - : Elsevier. - 2211-9736 .- 2211-9744. ; 34
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this research is to explore the role of online photography in creating experience value in nature-based tourism, and what types of experience value are conveyed through photography-based user-generated content. The paper draws from existing literature in defining tourism experience value as a subjective, inter-subjective and inter-contextual construct, performed by situated valuation practices. Consequently, the paper presents interpretive and participatory netnography as an effective method to investigate experience value, and identifies online photography on Instagram as both a valuing practice and a valuing place. Results show the capability of online photography-based UGC to create multidimensional values from strategic combinations of textual and visual content. Simultaneously, new dimensions of experience value are introduced, which exist beyond single tourism experiential encounters, but critically contribute to an iterative experience valuation. Finally, Instagram posts introduce valuation timelines that can elude linear models of pre/in-situ/post-experience valuation, and assume subjective and fluid connotations.
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| 2. |
- Han, S. H., et al.
(författare)
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Mobile technology adoption among hotels : Managerial issues and opportunities
- 2021
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Ingår i: Tourism Management Perspectives. - : Elsevier BV. - 2211-9736 .- 2211-9744. ; 38
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Tidskriftsartikel (refereegranskat)abstract
- Mobile technology in hotels is to provide innovative service solutions for both employees and customers, yet underexplored, and managerial and operational issues remain. This study aims at identifying those issues involved in adopting and implementing mobile technologies by a thematic analysis of focus group interviews of luxury hotel managers and executives. Eighteen managerial issues surfaced, leading to a mobile technology management framework consisting of six themes: strategic goal, customer management, operations management, process design, provider management, and infrastructure management. This mobile technology management framework provides guidelines for the successful adoption and implementation of mobile technologies in hotels. Implications are discussed with future research issues at the end.
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| 3. |
- Kim, Myung Ja, et al.
(författare)
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What drives visitor economy crowdfunding? : The effect of digital storytelling on unified theory of acceptance and use of technology
- 2020
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Ingår i: Tourism Management Perspectives. - : Elsevier. - 2211-9736 .- 2211-9744. ; 34, s. 1-14
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Tidskriftsartikel (refereegranskat)abstract
- Digital storytelling is a key factor used by fundraisers to attract investors to crowdfunding projects. Despite the important role of digital storytelling in consumer persuasion, research on the effect of digital storytelling on consumer behavior is scarce in the visitor economy crowdfunding sector. The objective of this work is to create and verify a theoretically integrated research framework including three-dimensions of digital storytelling as a reflective second order factor (perceived esthetics, narrative structure, and self-reference) and concepts of unified theory of acceptance and use of technology (UTAUT) (performance expectancy, social influence, effort expectancy, facilitating condition, and intention). Results reveal that digital storytelling has highly significant effects on facilitating condition, performance expectancy, effort expectancy, and social influence in descending order. Investors' intention to crowdfund is also significantly affected by facilitating condition, performance expectancy, social influence, and effort expectancy in descending order, offering significant theoretical and managerial implications in leisure and tourism.
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| 4. |
- Kronenberg, Kai, et al.
(författare)
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Aligning tourism's socio-economic impact with the United Nations' sustainable development goals
- 2021
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Ingår i: Tourism Management Perspectives. - : Elsevier BV. - 2211-9736 .- 2211-9744. ; 39, s. 1-12
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Tidskriftsartikel (refereegranskat)abstract
- Socio-economic sustainability for tourism workers does not play a prominent role in contemporary tourism economic impact studies. Rather, to promote economic growth paradigms, the focus lies on aggregated employment and income effects. To better understand tourism's contribution to decent work and reduced inequalities (Sustainable Development Goals 8 and 10, respectively), our study assesses tourism's socio-economic impact by focussing on meso-level perspectives from major tourism institutions that are complemented with macro-level results gained through an occupation-based Input-Output model. Although income inequalities across tourism occupations remain relatively low, income inequalities over a period of nine years have increased. Tourism employees continue to work in precarious occupations due to limited training and career opportunities. Employers demand skilled vocational professions and provide non-monetary benefits; however, respective salaries remain average. Altogether, tourism contributes to Sustainable Development Goals 8 and 10 only moderately, and regional tourism institutions need to continue their development strategies for greater sustainability.
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| 5. |
- Nordin, Sara, 1972-, et al.
(författare)
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Destination governance transitions in skiing destinations : A perspective on resortisation
- 2019
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Ingår i: Tourism Management Perspectives. - : Elsevier BV. - 2211-9736 .- 2211-9744. ; 31, s. 24-37
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Tidskriftsartikel (refereegranskat)abstract
- While destination governance has grown into a mature research field, the dynamic analysis of destination governance transitions remains in its infancy. Therefore, this paper analyses and compares the destination governance transitions in the successful skiing destinations of Åre (Sweden), Whistler (Canada) and Dolomites (Italy). This multiple case study unveils development patterns in governance transitions and investigates the factors that trigger such transitions. In particular, the paper investigates whether leading skiing destinations get increasingly corporatised and ‘resortisised’. It also scrutinises what could trigger processes of ‘resortisation’ and focuses on the impact of crises. The study finds that governance is an adaptive phenomenon that transforms over time, but no strictly uniform transition pattern is detected. While differences arise from varying starting conditions and crises, the commonality is to be found in an apparent convergence of destination governance towards an intermediate stage of ‘socially licensed resorts’ with a minimum of community acceptance.
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| 6. |
- Purohit, Sonal, et al.
(författare)
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The effect of customers' brand experience on brand evangelism : The case of luxury hotels
- 2023
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Ingår i: Tourism Management Perspectives. - : Elsevier. - 2211-9736 .- 2211-9744. ; 46
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Tidskriftsartikel (refereegranskat)abstract
- Despite growing insight into customers' brand experience, its effect on brand evangelism, or a customer's intense brand support behavior, remains tenuous, exposing an important literature-based gap. Addressing this gap, we adopt a Service-Dominant logic/Consumer Culture Theory perspective to uncover how customers' brand experience dimensions drive their evangelistic behavior for luxury hotels. Addressing these issues, Study 1 analyzes customers' TripAdvisor reviews for six five-star hotels to identify key brand experience themes using content analysis (e.g., human interaction/emotion). Study 2 explores the brand experience/evangelism interface by identifying differences for highly (vs. modestly) evangelistic customers by using fuzzy set qualitative comparative analysis (n = 396 five-star hotel customers). The results reveal human interaction-based hotel attentiveness/caring and emotion-based indulgence as necessary conditions for brand evangelism. Key differences across highly (vs. modestly) evangelistic customers' perceived hotel-based pandemic management and physical environment-based tangible sensorial experience are also identified. We conclude by discussing key implications arising from our analyses.
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| 7. |
- Razzaq, Serrin, et al.
(författare)
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The capacity of New Zealand to accommodate the halal tourism market : or not
- 2016
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Ingår i: Tourism Management Perspectives. - : Elsevier. - 2211-9736 .- 2211-9744. ; 18, s. 92-97
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Tidskriftsartikel (refereegranskat)abstract
- Halal tourism and hospitality, also referred to as Islamic or sharia tourism, has implications for both the consumption and production of tourism and hospitality products. A number of potential attributes of halal accommodation are identified and applied to an analysis of accommodation provider websites in Auckland and Rotorua, two major tourist destinations in New Zealand, a country that is increasingly seeking to position itself as a halal friendly destination in Asia and the Middle East. The analysis of 367 accommodation websites found only three sites that specifically mentioned halal and also identified a number of attributes that may deter more conservative halal tourists. The findings raise significant questions with respect to the capacity of the New Zealand accommodation sector to both convey appropriate accommodation information to the Islamic market as well as provide satisfying experiences to those who do stay. Substantial improvements in training, education and communication strategies are recommended.
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| 8. |
- Ren, Carina, et al.
(författare)
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Cruise trouble. A practice-based approach to studying Arctic cruise tourism
- 2021
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Ingår i: Tourism Management Perspectives. - : Elsevier. - 2211-9736 .- 2211-9744. ; 40
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Tidskriftsartikel (refereegranskat)abstract
- Cruise arrivals in the Arctic often take place in small coastal communities. Although there may be economic benefits for these communities, these are often counterbalanced by social and environmental stresses. In this article, we ask how we can tend to Arctic cruise tourism development using Haraway's concept of staying with the trouble. As a way to bridge often polarized views on cruise tourism as either an economic tool or a destructive force, we propose a practice-based research approach to engage with the complexities of cruise tourism. The aim is to foster response-abililty for Arctic cruise communities to live (better) with cruise tourism. We argue that practice-based approaches help researchers 'stay with the trouble' as it is rooted in everyday experiences and the materiality of cruise destinations. Also, its flat ontology supports a 'tinkering' approach to cruise practices.
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| 9. |
- Suárez-Rojas, Chaitanya, et al.
(författare)
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Sustainability in whale-watching : a literature review and future research directions based on regenerative tourism
- 2023
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Ingår i: Tourism Management Perspectives. - : Elsevier. - 2211-9736 .- 2211-9744. ; 47
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Forskningsöversikt (refereegranskat)abstract
- There is scientific consensus that human activity through whale-watching is causing an increasing amount of damage to the natural environment, which poses critical challenges to the goal of sustainability. Based on a quantitative and qualitative assessment of the scientific literature, this study calls for urgent rethinking in regards to whale-watching sustainability. A new, integrative framework for research actions built upon the concept of regenerative tourism is provided so as to lead to a more balanced evaluation of environmentally and socially responsible whale-watching tourism. The assessment of the literature review leads to three main research areas that have driven the research field in whale-watching tourism: the ecological responses of cetaceans due to human disturbance, the determinants of whale-watching tourism demand, and the impact of tourism on sustainability from macro-cultural and political perspectives. The new integrative framework, which additionally considers innovation and external drivers as prominent research areas, proposes future guidelines for studying the interplay between some of the more specific research topics: social change, economic drivers, gender perspective, co-creation, social responsibility, technology, climate change and long-term cumulative effects, among other issues of concern.
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| 10. |
- Yachin, Jonathan Moshe, 1981-
(författare)
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The ‘customer journey’ : Learning from customers in tourism experience encounters
- 2018
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Ingår i: Tourism Management Perspectives. - : Elsevier BV. - 2211-9736 .- 2211-9744. ; 28, s. 201-210
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Tidskriftsartikel (refereegranskat)abstract
- For micro-tourism firms, customers are a readily-accessible and highly important knowledge source that often remains unutilised. This study explores firm–customer encounters along the customer journey as learning opportunities. Based on data collected through participant observations, interviews and a review of user-generated content, this case study provides an in-depth look into the customer journey, with a Swedish micro-tourism firm. The findings suggest that the possibility to generate knowledge about experiential purposes is conditioned by the firm's ability to bestow encounters with an experience-like quality and promote the customers' transformation into participants. This is facilitated by involving customers, adopting an experiential discourse and utilising in-situ supporting moments to socialise. Firms can also learn about customers' subjective perception of value from user-generated content. The study concludes that in the context of learning from customers, small size provides micro-tourism firms with an opportunity to engage in personal relationships with their customers.
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