| 1. |
- Flores, Johnny, et al.
(författare)
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Analyzing IT service delivery in an ISP from Nicaragua
- 2010
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Ingår i: Organizational, Business, and Technological Aspects of the Knowledge Society. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 3642163238 - 9783642163234 ; , s. 155-165
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Konferensbidrag (refereegranskat)abstract
- This paper presents a method for analyzing IT service delivery and its application in an Internet Service Provider (ISP). The method proposed is based on ITIL-processes and case study technique; it includes questionnaires for gathering information, semi-structured interviews, focus groups and documents as sources of information for recognition of factual information. The method application allows to the ISP determines its practices and limitations of the IT Service Delivery.
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| 2. |
- Adaba, Godfried Bakiyem, et al.
(författare)
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Business-IT Alignment in Trade Facilitation : A Case Study
- 2010
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Ingår i: Organizational, Business, and Technological Aspects of the Knowledge Society. - Berlin Heidelberg : Springer-Verlag. - 9783642163234 ; , s. 146-
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In the information age, no organization can thrive without harnessing the power of IT. The effective deployment of IT to achieve business goals and gain competitive advantage requires the alignment of business and IT strategies of organizations. Using the Strategic Alignment Maturity model, this paper evaluates strategic alignment maturity of Customs Excise Preventive service, a frontline public organization charged with trade facilitation in Ghana. Strategic alignment maturity is at level 3; which implies the existence of an established process to leverage IT for efficiency and effectiveness. Efforts are required to strengthen alignment and fully harness the potential of IT to facilitate trade in Ghana.
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| 3. |
- Aramo-Immonen, Heli, 1964-, et al.
(författare)
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Theory and practice meets in industrial process design : educational perspective
- 2010
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Ingår i: Organizational, Business and Technological Aspects of the Knowledge Society. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783642163234 ; , s. 123-135
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Konferensbidrag (refereegranskat)abstract
- Software engineer should see himself as a business process designer in enterprise resource planning system (ERP) re-engineering project. Software engineers and managers should have design dialogue. The objective of this paper is to discuss the motives to study the design research in connection of management education in order to envision and understand the soft human issues in the management context. Second goal is to develop means of practicing social skills between designers and managers. This article explores the affective components of design thinking in industrial management domain. In the conceptual part of this paper are discussed concepts of network and project economy, creativity, communication, use of metaphors, and design thinking. Finally is introduced empirical research plan and first empirical results from design method experiments among the multi-disciplined groups of the master-level students of industrial engineering and management and software engineering.
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