| 1. |
- Samuelsson, Peter, et al.
(författare)
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Incremental and Radical Service Innovation in Healthcare
- 2019
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Ingår i: Handbook of Service Science. - Cham : Springer. - 9783319985114 - 9783319985121 ; , s. 619-638
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Bokkapitel (refereegranskat)abstract
- The growing cost and demand of healthcare is a major concern globally. Service innovation has been put forward as a top priority to address the challenges of healthcare. However, the concept of service innovation is poorly understood, in particular the differences between incremental and radical service innovation. The chapter makes two important contributions. Firstly, it conceptualizes incremental and radical service innovation based on internal and external changes; in particular, it identifies four types of service innovations. Secondly, it explores the effects and diffusion processes of service innovation. It aids practitioners and researchers to understand radical service innovation in a new way and to shed light on effects and diffusion of service innovation in healthcare.
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| 2. |
- Akaka, Melissa A., et al.
(författare)
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Further Advancing Service Science with Service-Dominant Logic : Service Ecosystems, Institutions, and their Implications for Innovation
- 2019. - Volume II
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Ingår i: Handbook of Service Science, Volume II. - New York : Springer. - 9783319985114 ; , s. 641-659
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Bokkapitel (refereegranskat)abstract
- Service-dominant (S-D) logic has been recognized as a theoretical foundation for developing a science of service. As the field of service science advances the understanding of value cocreation in service systems, S-D logic continues to evolve as well. Recent updates and consolidation of the foundational premises establish five core axioms of S-D logic and outline a pathway for understanding the role of institutions in value cocreation in general, and innovation in particular. This chapter overviews the evolution of S-D logic and its service ecosystems view, which can contribute to the furthering the development of service science and advancing the study of innovation in service systems. Future research directions are proposed.
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