| 1. |
- Ask, Andreas, et al.
(författare)
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Implementation challenges : competing structures when new public management meets eGovernment
- 2008
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Ingår i: Electronic government. - Berlin : Springer. - 9783540852032 ; , s. 25-36
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Konferensbidrag (refereegranskat)abstract
- This article discusses practices, opportunities and challenges in local eGovernment project management by means of a case study of a Swedish city aiming at completely refocusing services, electronic and other, to become “citizen oriented”, meaning being able to meet the citizens’ needs more effectively. Based on empirical evidence collected by interviews and document studies, the article analyzes the development towards eGovernment and “the 24/7 agency”. Analyzing the case against eGovernment success factors we find seven challenges; political timing, resource allocation, political mandate, distinction between administrative and political responsibilities, coordination of departments, dependence on providers, and wise use of standards.. These challenges are critical because they mean choices important for national eGov development are open for local politics, complicated ad-hoc alliances among cities, and influences of strong individuals and groups. The article analyzes the challenges and finds that this situation is much a consequence of the prevailing strategic model for the public sector, New Public Management (NPM). This model by design leaves these issues in a void which has to be filled by negotiations among many actors with different roles, goals, and action space. The case shows that this makes national strategic eGov development volatile as it is dependent on a large number of local political assemblies; unlike the intention, NPM politicizes eGovernment.
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| 2. |
- Axelsson, Karin, 1968-, et al.
(författare)
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Citizen Participation and Involvement in eGovernment Projects : An Emergent Framework
- 2008
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Ingår i: Electronic Government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783540852032 ; , s. 207-218
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Konferensbidrag (refereegranskat)abstract
- This paper reports from an action research project where focus groups have been used as an approach for taking citizens’ requirements into account during public e-service development projects. In the paper we use theories from the area of user participation in the information systems (IS) discipline in order to discuss and enhance the specific aspects of citizen participation and involvement in the eGovernment context. The main purpose of this paper is to enrich the eGovernment field in general, and to facilitate the citizen perspective in eGovernment development projects in particular, by using notions from the user participation tradition in the IS discipline. Our empirical findings from performing focus groups are discussed and compared to well-known user participation theories from the IS discipline. This results in an emergent framework for better understanding of citizen participation and involvement in the eGovernment context. The emergent framework consists of a set of questions that can be used in order to put an increased focus on the citizen perspective in future eGovernment development projects.
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| 3. |
- Lindblad-Gidlund, Katarina
(författare)
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Driver or Passenger? An Analysis of Citizen-Driven eGovernment
- 2008
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Ingår i: Electronic Government, proceedings. - Berlin Heidelberg : Springer. - 9783540852032 ; , s. 267-278
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Konferensbidrag (refereegranskat)abstract
- eGovernment is often put forward as a transformation supporting empowerment and democracy, building on principles such as ‘citizen-driven’ and ‘citizen-centered’ development. In addition it is often symbolized by a technology-laden and romantic progressivism. In this article this picture is analyzed from the perspective of the ones supposed to put eGovernment into practice. A model to analyze our relation with technology laden governmental development is put forward. The results, resting on a large scale empirical study in a local municipality, show that a remarkably high number of civic servants (acting in their role as citizens) did not see any possibility to change the transformation if they thought it not to serve the citizens. Implying that there is still a long way to go to live up to such beautiful proclamations, and also highlights the question whether ‘citizen-driven eGovernment’ is an accurate framing?
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| 4. |
- Skiftenes Flak, Leif, et al.
(författare)
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Managing benefits in the public sector : Surveying expectations and outcomes in Norwegian government agencies
- 2008
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Ingår i: EGOV '08 Proceedings of the 7th international conference on Electronic Government. - Berlin : Springer. - 9783540852032 ; , s. 98-110
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Konferensbidrag (refereegranskat)abstract
- Government agencies currently experience increasing pressure to document benefits from spending on eGovernment efforts. Hence, structured methods for benefits management (BM) are being developed. However, hardly any studies have investigated how such approaches are used and experienced. This study addresses this practice-research gap by reporting a study of a project involving 30 Norwegian government agencies using a common BM approach. A questionnaire was answered by project managers. Results show that that some 80 % of the managers considered their early quantifications of expected benefits to be realistic. Further, the managers found the approach useful. They felt projects became more focused, and expect to continue working with a BM approach. While the benefits that were identified and quantified in the reported projects represent estimates and not measurements, this study shows that BM can be useful – and even welcomed – in eGovernment projects and that demonstrating benefits from such projects can be accomplished.
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