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- Berglund, Martina, et al.
(författare)
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The Unsung Contribution of Production Planners and Schedulers at Production and Sales Interfaces
- 2010
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Ingår i: Behavioral Operations in Planning and Scheduling. - Heidelberg : Springer Berlin/Heidelberg. - 9783642133817 ; , s. 47-81
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Bokkapitel (refereegranskat)abstract
- Human and organizational factors have a substantial impact on the performance of planning and scheduling processes. Despite widespread and advanced decision support systems, human decision makers are still crucial to improve the operational performance in manufacturing industries. In this text, the state of the art in this area is discussed by experts from a wide variety of engineering and social science disciplines. Moreover, recent results from collaborative studies and a number of field cases are presented. The text is targeted at researchers and graduate students, but is also particularly useful for managers, consultants, and system developers to better understand how human performance can be advanced.Show more Show less
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- Wäfler, Toni, et al.
(författare)
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Human Control Capabilities
- 2011
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Ingår i: Behavioral Operations in Planning and Scheduling. - : Springer. - 9783642133817
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This chapter has been triggered by the experience that the implementation of new information technology (IT) supporting planning, scheduling, and control – although being more sophisticated than earlier systems – does not necessarily result in better control. Also, the experience was made that the implementation of the same IT leads to different results in similar organisations. Against this background, we introduce a process model of control (Sect. 10.2). The model proposes a set of interrelated factors determining control. At its core it assumes that control results as a fit of control requirements and control behaviour. The former is determined by operational uncertainties the latter by control opportunities, control skills and control motivation. Since the implementation of a new IT can have an impact on all these factors it can lead to a misfit of control behaviour and control requirements and hence to low control – even if the new IT itself is more powerful than the old IT. Furthermore, we also discuss motivational influences these changes may have on human behaviour (Sect. 10.3). Finally we derive some practical dos and don’ts when implementing new IT (Sect. 10.4).
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