| 1. |
- Bharosa, Nitesh, et al.
(författare)
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Designing and evaluating for Multi-agency Crisis Preparation : A Living Lab
- 2010
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Ingår i: Proceedings of electronic government. - Berlin, Germany : Springer Berlin Heidelberg. - 9783642147982 - 3642147984 ; , s. 180-191
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Konferensbidrag (refereegranskat)abstract
- Public organizations show growing interest in the development of dashboards that aid relief agency managers in crisis preparation. Yet, there is a dearth of research on the development of such dashboards. This paper discusses the experiences gained from apioneering Living Lab on the development and evaluation of dashboards for assessingcrisis preparedness. In order to evaluate and further improve dashboards, a two-day user-centered gaming simulation was organized with forty relief agency managers. Asurvey distributed amongst the managers indicates that they were satisfied with the dashboards and intend to use these in practice. However, the managers suggested that the formulation and clustering of the performance indicators requires better alignment with the context of use. One of the main findings is that the high level of uncertainty regarding the final set of performance indicators and the corresponding norms demands flexibility in the dashboard architecture beyond the evaluation stage.
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| 2. |
- Grönlund, Åke, 1954-
(författare)
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Ten years of e-Government : the 'end of history' and new beginning
- 2010
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Ingår i: Electronic Government. - Berlin, Germany : Springer. - 9783642147982 ; , s. 13-24
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Konferensbidrag (refereegranskat)abstract
- This paper argues that although there is no lack of eGovernment “frameworks”, both governments and research are both in need of better guiding models in order to address contemporary and future challenges. This argument is pursued by reviewing a decade of eGovernment development and research in terms of the guiding values as expressed by influential maturity models and relating them to the eGovernment domain, as defined by formal definitions and practice in combination. We find that development so far has overall been too narrowly guided by a technical focus and economic and administrative values and too little informed by public sector values. While there is no lack of broad frameworks there is scarcity as concerns structured research and evaluation models that encompass such values.
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| 3. |
- Holgersson, Jesper, et al.
(författare)
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Towards a roadmap for user involvement in e-government service development
- 2010
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Ingår i: Electronic government. - Berlin, Germany : Springer. ; , s. 251-262, s. 251-262
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Konferensbidrag (refereegranskat)abstract
- New technology means new ways of both developing, providing and consuming services. In the strive for government organizations to build and maintain relationships with its citizens, e-presence is highly important. E-services are one way to go, and it has been argued that user participation is an important part of developing said services. In this paper we analyze a selection of user participation approaches from a goal perspective to see how they fit in an e-government service development context., In doing so, we identify four challenges that need to be addressed when including users in the development: 1) Identifying the user target segment, 2) Identifying the individual user within each segment, 3) Getting users to participate, and 4) Lacking adequate skills
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| 4. |
- Islam, M. Sirajul, et al.
(författare)
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Agriculture market information services (AMIS) in the least developed countries (LDCs) : nature, scope, and challenges
- 2010
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Ingår i: Electronic government. - Berlin, Germany : Springer. - 9783642147982 ; , s. 109-120
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Konferensbidrag (refereegranskat)abstract
- Rural growth is seen as an engine to drive the economy ofdeveloping countries and the use of Agriculture Market Information Services(AMIS) is believed to enable this growth. This paper is based on a literaturestudy and investigates the spread and use of AMIS in the least developedcountries (n=49) in terms of users, management, funding, infrastructure, anddata. We investigate success as well as failure aspects, and discuss the role ofnew technologies. Findings show that while new technologies can improvedissemination of information, collecting data economically and meeting highquality requirements remains major challenges. The study contributes byproviding a comprehensive view of the challenges of AMIS in developingcountries and an AMIS project evaluation matrix (IS-PEM) based on thefindings, which together contribute to improving the design of future projects.
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| 5. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Design of an Open Social e-Service for Assisted Living
- 2010
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Ingår i: IFIP EGOV 2010. - Berlin, Heidelberg : Springer. - 9783642147982
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- E-government has emerged as one of the most promising means to reform the public sector. E-government is now being used to improve services for assisted living. The purpose of assisted living services is to provide ways for elderly people to continue to live at home. However, these services require formal decisions by local government officials. Therefore Swedish municipalities aim to move control toward citizens to reduce authoritative barriers and to simplify administration. In this paper we report experiences from developing an open social e-service for assisted living. The major objectives are to relocate control to the citizen and to establish a highly integrated and efficient administrative process. It is designed to meet legal requirements of the Swedish Social Services Act. In order to achieve the objectives several process innovation techniques have been applied. During the design process we experienced several legal, organizational and technical challenges which we report in this paper.
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| 6. |
- Melin, Ulf, 1968-, et al.
(författare)
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Inter-organizational Information Systems and Interaction in Public vs. Private Sector : Comparing Two Cases
- 2010
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Ingår i: Electronic Government. - Berlin : Springer. - 9783642147982 ; , s. 38-49
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Konferensbidrag (refereegranskat)abstract
- This paper compares inter-organizational (IO) interaction and inter-organizational information systems (IOS) in public and private sector. The purpose of the paper is to explore differences and similarities between e-government and e-business focusing IOS and interaction. This is done in order to facilitate learning between the two fields. The point of departure is two case studies performed in private vs. public sectors. A comparative study is made using IO concepts from industrial markets that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties). The results from the comparative study show that there are several similarities concerning interaction in relations between organizations in the two sectors. There are also differences depending on the level of analysis (empirical level vs. analytical level). The study shows the need to be explicit regarding organizational value, end-customer or client/citizen value and the type of objects that are exchanged in the interaction.
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