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- Nord, Tomas, 1966-
(författare)
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Cooperative Engagement to Define and Deliver Client Value in the Construction Industry
- 2012
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Ingår i: Modelling value. - Heidelberg, Germany : Physica Verlag. - 9783790827460 - 9783790829303 ; , s. 139-157
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Konferensbidrag (refereegranskat)abstract
- Relations in the construction industry are traditionally of arms-length, and client value is realized by contractual arrangements. Partnering, as a concept of strategic and project alliances, has been suggested to change the adversarial behaviour by moving towards a more cooperative climate. In the consumer market there are recent examples of changes from firm-centric view of value creation to a co-creation view, with intimate interaction between consumer communities and producers to jointly define and deliver value. The case study has an explorative purpose of describing a cooperative contracting engagement of a local Swedish contractor, when engaging in a recent project. The result shows the opportunities of applying the building blocks of improved interactions to reach co-creation of value: dialogue, access, risk-benefit and transparency. The early and interactive involvement of the contractor with the developer and end-user established project objectives valued and favoured by all parties before the procurement. Important capabilities of the contractor included project management, cooperative behaviour and design and calculation, and a strive to have a pleasant and friendly realisation of the project.
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