| 1. |
- Abdullah, M Ailieen, et al.
(författare)
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Building Networks for Delivering Integrated Product-Service Offerings (IPSOs)
- 2010
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Ingår i: Industrial product-service systems -IPS². - Linköping : CIRP. - 9789173933810 - 9173933813
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Konferensbidrag (refereegranskat)abstract
- The paper describes the effect of forming business networks and collaborations for the purpose of developing an Integrated Product-Service Offering (IPSO) using the Product/Service Systems (PSS). The research method is an in-depth case study of a joint venture formed by four companies developing a new technology for chemical extraction from water sludge waste within the pulp and paper industry.Combining literature from PSS, network theories and collaborative product development, this paper puts forward the benefits for SMEs to collaborate in business networks and produce IPSOs when introducing a new technology in an emerging market. The case study shows that working towards the new market would not have been possible if each party acted individually or maintained their traditional buyer-supplieroperator roles, and that IPSOs can reduce the business risk.
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| 2. |
- Andersson, Petter, et al.
(författare)
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Reuse of manufacturing experience to support development of product/service systems
- 2010
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Ingår i: Industrial product-service systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810
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Konferensbidrag (refereegranskat)abstract
- The ability to learn from ongoing and previous projects is important for companies to become, and maintain, competitive. Hence efficient methods and tools for both capturing and reusing experience in all life cycle phases of the product is a key enabler to keep and gain an advantage in product development companies. By definition, PSS combines "features" applicable to different life cycle phases, e.g. reusability when disposed, serviceability in aftermarket, manufacturability in manufacturing, etc. The "total offer" must take into account all aspects and coherently map these into a receiver context to support the design engineer in his work. In particular - the design phase is important since both the products, its realization and accompanying services are to a large extent decided in the early phases. This paper presents an industrial case demonstrating the mapping and contextualization of manufacturing experience to provide engineers relevant context when defining and designing the PSS
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| 3. |
- Bertoni, Marco, et al.
(författare)
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Introducing PSS in product-based organizations. A case study in the manufacturing industry
- 2010
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Ingår i: Industrial product-service systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810
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Konferensbidrag (refereegranskat)abstract
- For traditional product-based companies PSSs represent a huge jump in the dark. Thus the introduction of PSS-like features, aiming to extend the artefact-based offering, is done gradually in the earliest stages, focusing on some value-adding aspects while excluding others. The main aim of this paper is to understand how the transition to PSS is initiated from a company perspective and how these PSS embryos are supported in everyday design activities. The authors have conducted a case study in the Swedish manufacturing industry to collect issues, challenges and opportunities related to the development of service-based offering in their early beginning. As a result they introduce the concept of knowledge-intensive products, seen as an intermediate step towards the full integration of products, software and services, and discuss their implication from a product development point of view.
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| 4. |
- Chirumalla, Koteshwar, et al.
(författare)
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Exploring lightweight knowledge sharing technologies for functional product development
- 2010
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Ingår i: Industrial product-service systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810 ; , s. 347-354
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Konferensbidrag (refereegranskat)abstract
- Moving away from offering just physical artifacts to becoming providers of functional products, or Product-Service Systems (PSS), implies inevitable changes in the way engineering knowledge is identified and shared in a cross company environment. Capturing downstream knowledge assets and making them available to cross-functional teams becomes crucial to approach ill-defined problems in PSS design. The purpose of this paper is to investigate how Web 2.0-based knowledge sharing technologies may be used to support the design of functional products. The article, drawing on data from several industrial development projects in various segments, introduces the concept of “lightweight technologies” as a means to lower the threshold related to the sharing of downstream engineering knowledge assets. The paper points out potential benefits and challenges related to the adoption of a lightweight approach and provides examples of how tools like wikis, blogs or social bookmarking may be used to support functional product engineers.
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| 5. |
- Holmlid, Stefan, 1968-
(författare)
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Service design and product-service systems
- 2010
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Ingår i: 2nd CIRP IPS2 conference. - 9789173933810 ; , s. 195-202
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Konferensbidrag (refereegranskat)abstract
- Product designers have been the main design competence to be employed in product oriented businesses. When it comes to the design of Product-Service Systems, employing product design competences would be a conservative approach. Design theorist Buchanan identifies design orders spanning from graphic, over product and interaction, to systemic design, explaining important differences in perspctives. Contemporary studies on design disciplines show that differences are significant, and it becomes important to know how to select and direct adequate design work. Methods and tools service designers use are typically serviceblueprints, customer journeys, prototypes etc, all focused on processes and value-in-use, where product desigerns focus on form and function. In this paper we show how service designers relate to industrial design in the context of PSS. We review the profile of service designer and compare design disciplines. We conclude that service designers are well suited to deal with PSS design, with their focus on value in use, together with product designers. We also highlight that busineess need to develop competent judgement and design management to get the appropriate design competence.
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| 6. |
- Johansson, Pär, et al.
(författare)
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Lightweight technology support for product/service systems development
- 2010
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Ingår i: Industrial product-service systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810
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Konferensbidrag (refereegranskat)abstract
- Product/Service-Systems (PSS) strategies can be observed as part of an overall movement towards a service-based society that is increasingly knowledge and information based, and where sustainability is in focus. PSS deals are contracted on the characteristic to provide ‘functions per unit’. The ownership of the physical product may remains with the manufacturer or a joint venture, a venture that will operate in a cross-company situation with a multitude of knowledge workers.Knowledge sharing for cross-company innovation projects has been recognised as troublesome, since disparate knowledge domains must be brought together in a cohesive way to support creativity and also innovations. This paper describes an approach to lightweight knowledge sharing for the purpose of supporting cross-functional design. This ‘Engineering 2.0’ approach makes it possible to link, with low overhead effort, customer needs, support issues etc directly to the development teams responsible for developing solutions to the identified issues.
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| 7. |
- Johansson, Pär, et al.
(författare)
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Take the knowledge path to support knowledge management in product/service systems
- 2010
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Ingår i: Industrial product-service systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810
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Konferensbidrag (refereegranskat)abstract
- Product/Service-Systems (PSS) strategies are a part of an overall movement towards a service-based society that is increasingly knowledge and information based. Knowledge sharing for cross-company innovation and development projects has been recognized as troublesome, since disparate knowledge domains must be brought together in a cohesive way to support both creativity and innovations. Stage-Gate process models are widely used in collaborative development projects but they do not suggest how to assess the degree of understanding of the produced information and the results in projects. A successful assessment of knowledge should be used for designing the next development steps in form of work methods and tools. This paper describes an approach for supporting Knowledge Management and Knowledge Sharing in the development of PSS. Finally, a concept for supporting knowledge assessment is proposed, based on designing and visualizing knowledge paths.
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| 8. |
- Kowalkowski, Christian, 1978-
(författare)
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What does a service-dominant logic really mean for manufacturing firms?
- 2010
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Ingår i: Industrial Product-Service Systems (IPS<sup>2</sup>). - Linköping : Linköping University Electronic Press. - 9789173933810 ; , s. 229-235
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Konferensbidrag (refereegranskat)abstract
- Service infusion is a major global business trend in manufacturing industries. This means that firms strategically increase their service orientation in order to increase profit margins. In parallel to this development, the service-dominant logic has emerged as arguably the most challenging recent scholarly marketing debate. Positioning service as dominant in marketing logic clearly challenges traditional practice, given that much of marketing theory originated from a goods-dominant view. However, there are several misconceptions of what this logic means, leading to erroneous managerial implications. Therefore, the objective is to (1) explain the distinct difference between a product-service transition and a transition from goods-dominant to service-dominant logic, and (2) discuss what these transitions mean for industry and academia. For example, a transition to service-dominant logic implies much more than an increased emphasis on the firm’s product-service systems; it implies a reframing of the purpose of the firm and its collaborative role in value co-creation.
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| 9. |
- Lingegård, Sofia, et al.
(författare)
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Organizational changes in connection with IPSO
- 2010
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Ingår i: Industrial Product-Service Systems (IPS²). - Linköping : Linköping University Electronic Press. - 9789173933810 ; , s. 461-466
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Konferensbidrag (refereegranskat)abstract
- Integrated product service offerings (IPSO) have the potential of obtaining better margins, profitability andless environmental impact. Becoming a service provider implies significant changes in the way companiesdo business, considerable changes within the organization and changes with the relationships to externalactors. This paper aims to contribute to the research concerning these changes when companies start toprovide IPSOs.Changes within the organizations have been necessary for all the companies studied and especially thesales staff since trust, transparency and long-term relationships with the customer is crucial. Support fromthe top management is also of importance as well as working in cross-functional teams. Changes are alsoneeded in the service organization and amongst the retailers. Apart from the change in the providercustomerrelationships little has been done in including other external actors, but the companies seepotential in doing so in the future to expand and develop their IPSOs.
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| 10. |
- Müller, Patrick, et al.
(författare)
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Toward Consolidation on Product/Service-Systems Design
- 2010
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Ingår i: Proceedings of the 2nd CIRP IPS2 Conference 2010. - Linköping : Linköping University Electronic Press. - 9789173933810 ; , s. 219-225
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Konferensbidrag (refereegranskat)abstract
- Research on Product-Service Systems (PSS) has been carried out for many years and in various disciplines. Nevertheless, design guidelines and standards for industrial application are hardly available. Even a standardized terminology has not yet been developed. Consolidation of PSS approaches among research projects and industrial branches is rudimentary. This is an obstacle for companies to incorporate and deploy PSS design approaches and to introduce efficient work or communication processes with customers and suppliers. Meanwhile, standardization on PSS design is “moving into” research agendas. This paper is based on literature analysis, experience in industrially applied research, and standardization practice of the authors. The contribution elaborates on various viewpoints and frequently raised issues in PSS research, which are important in order to consolidate PSS design approaches.
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