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- Bernhard, Irene, 1953-, et al.
(författare)
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Municipal Contact Centers : A Slower Approach towards Sustainable Local Development
- 2011. - 1
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Ingår i: Uddevalla Symposium 2011. Entrepreneurial Knowledge, Technology and Transformation of Regions. - Trollhättan : Högskolan Väst. - 9789197794329 ; , s. 111-125
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Konferensbidrag (refereegranskat)abstract
- The constitutional local autonomy of Swedish municipalities aims to relate democracy and public administration to local distinctiveness. It relies on the idea of subsidiarity and rests on the idea of a local common and the citizen’s own inter-pretation of common problems and activities. This gives a unique opportunity to develop Swedish municipalities as slow cities. In Sweden there are some local food initiatives focusing on local and traditional production, hospitality and delivering. However, to live slow is also about how, where and when everyday life take place. This in spite of that all municipalities have explicit sustainability policies. A reason for this could be the dominating discourse of welfare efficiency, production and growth. One of the most recent approach to keep up the image as well as the practice of Sweden as a sustainable but still efficient, fast and well-organized state is e-government. The high Internet penetration among Swedes opens for as well as asks for improved and developed governmental services on-line. In Sweden, a recent governmental action plan stresses the importance of using information and communication technologies (ICT) in order to effectively develop the Swedish public administration with the aim to ”make it as simple as possible for as many as possible” leading to improved accessibility for all citizens. This has led to that public municipal contact centers have been established. Contacts centers are both physical and on-line. E-government could be considered as fast government, but in this paper we will try to turn that obvious first impression up-side down. We will conceptual argue that municipal contact centers are a tool towards improved sustainability, localism and slowing up administration. Thus there are two main implications of contact centers, they localize public services and they combine different services into a one-stop practice. This strives to provide a ‘holistic’ approach of the individual in relation to the governmental administration. The conclusions of the paper are a double modeling. Firstly, we point out the implications of time-geographical modeling of slow processes. Secondly, we place e-government and contact centers in this model. Policy implications relate both to the conceptualization of slow processes and the potential to further develop municipal contact centers.
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- Lundgren, Marie, et al.
(författare)
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Economies of Scale and Space in Public Service
- 2011
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Ingår i: Uddevalla Symposium 2011: Entrepreneurial Knowledge, Technology and Transformation of Regions. - Trollhättan : University West. - 9789197794329 ; , s. 491-500
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Bokkapitel (refereegranskat)
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- Olsson, Michael
(författare)
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A Nested Approach to Satisfaction with Life : An alternative explanation of stylized facts
- 2011
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Ingår i: Uddevalla Symposium 2011: Entrepreneurial Knowledge, Technology and Transformation of Regions. - Trollhättan : University West. - 9789197794329 ; , s. 571-582
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Bokkapitel (refereegranskat)abstract
- In the wellbeing literature, different authors use different terminology. Commonly used terms are happiness, subjective wellbeing, satisfaction with life and the good life. In the literature, you also find many different ideas regarding how to explain individual happiness. I find these ideas confusing. I think that much of the confusion originates from misinterpreting survey answers. The aspirations model of happiness cannot explain three stylized facts. The aspirations model is inconsistent. In this paper, I propose a new model of satisfaction with life. This model creates some order and can explain the three stylized facts. It turns out that we do not need aspirations to explain the stylized facts. The conclusion is that aspirations may exist, but they may not be as important as suggested by earlier literature.
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- Örnerheim, Mattias
(författare)
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What frames Quality Registers in Swedish Health Care : an institutional approach
- 2011
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Ingår i: Proceedings from 14th Uddevalla Symposium, 2011 Entrepreneurial Knowledge, Technology and Transformation of Regions. - Trollhättan : Högskolan Väst. - 9789197794329 ; , s. 1-19
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Konferensbidrag (refereegranskat)abstract
- Quality issues strike the classical conflict in a democratic health-care deliverysystem of different interests among the politicians, the medical profession andpublic officials. This cannot be studied as a cut-off whiz. Quality registers havedeveloped over the past 40 years. Therefore, this paper puts the innovation ofquality registers in an institutional perspective. Two things are essential in thispaper. First, this paper reviews the emergence of quality registers in Swedish healthcare as an effect of institutional arrangements. Second, it analyses the interactionof diverse factors in different institutional settings and logics. The relevant data forthe study was collected from official/unofficial policy documents and key actorinterviews.The empirical findings show that three different waves of development can betraced in history that has highly affected the development of quality registers. Italso shows that medical quality is framed and determined by physicians in line withprofessional knowledge and by the primary institutional logic of quality in medicalcare. However, organisational quality in health care is framed by the logic ofpublic equity of access based on a third party payer and the logic of managerialcontrol. These two paths of quality developments are now federating in aninstitutional logic of transparency. The contribution of this paper is importantbecause it produces insights in different institutional logics, which frames the riseof the two quality paths and the problems they have to face in order to merge. It also enhances the existing knowledge that institutions matter.
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