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- Hjort af Ornäs, Viktor, et al.
(författare)
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Functional sales from a consumer perspective
- 2006
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Ingår i: Proceedings of WonderGround. - Lisboa : CEIADE - Centro Editorial do IADE. - 9789729870170
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Konferensbidrag (refereegranskat)abstract
- Design aims to create solutions that assist users. While much design has focused on physical goods this could also be accomplished through services. Increasing the service component of products may be a way to move towards functional sales, in which the customer pays for goal fulfilment instead of a physical product. Functional sales have been seen as beneficial from commercial, societal and environmental perspectives. It has primarily been discussed in relation to business to business markets but is interesting also from a consumer perspective. However, concerns have been raised about whether consumers would accept ownerless consumption. Based on focus group interviews around four hypothetical product offers we identify some characteristics of a change towards functional sales and ownerless consumption from a consumer perspective. The impact on consumers’ lives may be described through how it changes the activities in which they engage. New products imply new ways of doing things, and new things to do. Changes may be enabling (assisting the consumer in desirable activities), disabling (constraining what the consumer can do), and may also relieve or introduce musts. Functional sales may support more user-centred solutions but poses great challenges and producers need to adopt a user centred process.
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- Holmlid, Stefan, 1968-
(författare)
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Interaction design and design management : Challenges for industrial interaction design in software and system development
- 2006
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Ingår i: Design Research Society International Conference. - : CEIADE – Centro Editorial do IADE. - 9789729870170 ; , s. 1-9
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Konferensbidrag (refereegranskat)abstract
- The objective of this paper is to describe aspects of and provisions for industrial interaction design that influence approaches to design management within system and software development.Traditional product and service industries have developed design management systems over a long period oftime. Some of the effects of the work performed during the 80’s and 90’s can be seen in standards, such as the British Standards series, in classical texts (Gorb, 1990; Svengren, 1995; Ulrich & Eppinger, 2003), or in best practice books (Bruce & Bessant, 2002; Bruce & Jevnaker, 1998). Typically these assume a product development process where (re)production is separate from design. For the software and system development industries there have been little general work of similar kind. The kind of problems for design resemble the complexity describe by Sebastian (2005). As a background to the three cases we will review, the view of interaction design and design management that will be held throughout the paper will be presented.
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