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| 2. |
- Findsrud, Rolf Gunnar, et al.
(författare)
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Resource integration processes as a microfoundation for service innovation
- 2019
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Ingår i: Service Innovation for Sustainable Business. - New Jersey : World Scientific. - 9789813273382 - 9789813273375 ; , s. 95-116
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture.Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated.Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered.Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going 'from free to fee'. In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.
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| 3. |
- Glaa, Besma, et al.
(författare)
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Service teams and understanding of customer value creation
- 2019
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Ingår i: Service Innovation for Sustainable Business. - Singapore : World Scientific. - 9789813273382 - 9789813273375 ; , s. 117-133
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The following sections are included: Introduction Service Innovation as a Change in the Customer Value Creation Process What is a Service Team? Different Configurations of Service Teams Service Teams and Their Understanding of Customer Value Creation Conclusion References
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| 4. |
- Kristensson, Per, et al.
(författare)
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Introduction
- 2019. - 1
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Ingår i: Service innovation for sustainable business<em> </em>. - New Jersey : World Scientific. - 9789813273375 - 9789813273382 ; , s. 1-14
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Bokkapitel (refereegranskat)
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| 5. |
- Kristensson, Per, et al.
(författare)
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Servitization goes to the psychologist
- 2019
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Ingår i: Service Innovation for Sustainable Business. - New Jersey : World Scientific. - 9789813273382 - 9789813273375 ; , s. 163-177
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References
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| 6. |
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| 7. |
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| 8. |
- Netz, Johan, 1984-, et al.
(författare)
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Methods and tools for service innovation
- 2019
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Ingår i: Service Innovation for Sustainable Business. - : World Scientific. - 9789813273382 - 9789813273375 ; , s. 15-27
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Successful development of new services is challenging, since services are process- and experience-based, and often include human interaction during delivery (Bitner et al., 2008; Gustafsson et al., 2012). Hence, emphasizing the use of tools and methods that capture the process, delivery, and experience from the customer or user perspective during new service development is important. However, many companies try to rely on tools and methods designed for the development of physical products when developing new services. These companies will sooner or later discover that there are huge differences in developing services as compared to products.
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| 9. |
- Samuelsson, Peter, et al.
(författare)
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Public management logics for service innovation
- 2019
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Ingår i: Service Innovation for Sustainable Business. - New Jersey : World Scientific. - 9789813273382 - 9789813273375 ; , s. 49-73
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The following sections are included: Introduction Applying a Practice View to Service Innovation Public Management Logics for Service Innovation Presenting a Model for Public Management Logics for Innovation Discussion and Implications References
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| 10. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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Values-driven service innovation for transformational change
- 2019
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Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation. - : World Scientific. - 9789813273382 - 9789813273375 ; , s. 203-223
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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