| 1. |
- Aggestam, Lena, et al.
(författare)
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Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories
- 2014
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Ingår i: Information. - : MDPI AG. - 2078-2489. ; 5:4, s. 558-569
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on whatis stored in a repository and, hence, possible to share. Accordingly, the ability to capture theright (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must besuccessfully performed. While critical success factors (CSFs) for knowledge retention andknowledge management are frequently discussed in the literature, there is a knowledge gapconcerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention.
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| 2. |
- Aggestam, Lena, et al.
(författare)
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Evaluation criteria to increase information quality in electronic knowledge repositories
- 2008
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Ingår i: Proceedings of the 16th European Conference on Information Systems (ECIS). - : Association for Information Systems. - 9780955315923 ; , s. 1814-1825
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Konferensbidrag (refereegranskat)abstract
- Knowledge forms an important asset in modern organisations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of this is to use Electronic Knowledge Repositories (EKRs) in order to enhance knowledge sharing, reuse and learning. The success of an EKR is dependent on the quality of its content. For knowledge to be stored in an EKR, it has to be captured. One crucial part of the capture process is to evaluate whether the identified knowledge should be incorporated in the EKR or not. Therefore, to increase information quality in an EKR, the evaluation stage of the capture process must be successfully performed. This paper characterizes Critical Success Factors (CSF) for knowledge evaluation and presents six evaluation criteria to guide the evaluation stage in order to increase information quality in EKR:s. In particular we highlight the importance of performing evaluation addressing correctness, relevance, protection and redundancy.
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| 3. |
- Aggestam, Lena, et al.
(författare)
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Guidelines for Preparing Organisations in Developing Countries for Standards-based B2B
- 2008
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Ingår i: Emerging Markets and E-Commerce in Developing Economies. - : IGI Global. - 9781605661001 - 1605661007 - 9781605661018 - 1605661015 - 9781616926250 ; , s. 271-292
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Bokkapitel (refereegranskat)abstract
- B2B development has been faster in the developed world comparing to developing countries. This chapter proposes a “tool” for managing CSF in B2B settings. The tool is in the form of guidelines, which are concrete and detailed, and which enable a more clear view of actions needed during the preparation stage of B2B projects. We argue that developing countries seldom have the luxury of affording failure in new B2B ventures, but that they instead must learn from the mistakes already made by the developed countries. Thus, our proposed guidelines are based on an existing framework and experiences made in the developed countries. The guidelines are furthermore discussed with regard to the specific problems and conditions that developing countries face. Much work still remains, and problems still must be resolved. From a global perspective, this is important for all of us!
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| 4. |
- Aggestam, Lena, et al.
(författare)
-
How to Apply and Manage Critical Success Factors in Healthcare Information Systems Development?
- 2023
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Ingår i: Systems. - : MDPI. - 2079-8954. ; 11:9
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Tidskriftsartikel (refereegranskat)abstract
- Studies on Critical Success Factors (CSFs) in Healthcare Information Systems (HIS) development projects have traditionally often been limited to retrospectively identifying CSFs in a finished project. In this paper, we focus on how to prospectively apply and manage CSFs in HIS projects. Based on a holistic perspective and systems thinking, an inductive research strategy was applied and a single in-depth case study was conducted. The findings include detailed descriptions that contribute to further understanding of how to prospectively apply and manage CSFs in HIS projects. The analysis reveals that CSFs must be applied differently and managed on various system levels. Furthermore, it shows how interactions exist between different system levels, both in the case of a specific CSF and between different CSFs on various system levels. Our analysis framework and findings indicate new directions for future research: how to prospectively apply and manage CSFs in HIS development projects can now be investigated both in a more holistic way and more in detail. Finally, healthcare practitioners can use the descriptions as practical checklists for guiding them in how to realize situational adaptation of CSFs in HIS projects across different system levels.
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| 5. |
- Aggestam, Lena, et al.
(författare)
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How to Successfully Apply Critical Success Factors in Healthcare Information Systems Development? : A Story from the Field
- 2012
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Ingår i: Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain 2012. - : Association for Information Systems. - 9788488971548
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Konferensbidrag (refereegranskat)abstract
- Many studies have focused on retrospectively identifying critical success factors (CSFs) for healthcare information system (HIS) development projects. In this paper the central question is how in advance selected CSFs can be applied in the best way. An action research study has been carried out in a large Swedish healthcare organization during 2010 and 2011 where the application of four CSFs has been planned, documented and reflected upon. Challenges are identified that may arise when tailoring general CSFs to situational circumstances. For example, the self-evident CSF of ?having a clear and accepted objective? becomes tricky and complex in practice when facing 15 autonomous boards that all need to support the project. Similar insights are gained for other CSFs. More research is needed to illuminate the complexities of how to apply CSFs. Another important observation is that different CSFs strengthen one another, which implies that they should be applied and analysed in concert rather than isolated. Finally, healthcare practitioners need to be aware that CSFs are very helpful, but that tailoring general CSFs to the unique situation of the HIS development project requires much effort and continuous reflection from a holistic perspective embedded in systems thinking.
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| 6. |
- Aggestam, Lena, et al.
(författare)
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Increasing the Quality in IT-supported Knowledge Repositories : Critical Success Factors for Identifying Knowledge
- 2010
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Ingår i: Proceedings of the 43rd Annual Hawaii International Conference on System Sciences, 5-8 January 2010, Koloa, Kauai, Hawaii. - : IEEE Computer Society. - 9780769538693 - 9781424455096 - 9781424455102 ; , s. 3329-3337
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Konferensbidrag (refereegranskat)abstract
- IT-supported knowledge repositories are an important part in Knowledge Management (KM) work. The success of an IT-supported knowledge repository is dependent on what is stored in the repository and hence the ability to capture the right knowledge is a key aspect. Therefore, to increase the quality in an ITsupported Knowledge Repository, the identify activity, which starts the capture process, must be successfully performed. While Critical Success Factors (CSF) for KM and KMS are frequently discussed in the literature, there is a knowledge gap concerning CSF for this specific knowledge capture activity. Based on an interpretive field study and a literature review, this paper proposes and characterizes CSF for the identify activity. For example, we highlight the importance of having organizational knowledge about what knowledge to capture and where to find it, i.e. having knowledge about potential sources of knowledge.
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| 7. |
- Aggestam, Lena
(författare)
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IT-supported Knowledge Repositories : Increasing their Usefulness by Supporting Knowledge Capture
- 2008
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Organizations use various resources to achieve business objectives, and for financial gain. In modern business, knowledge is a critical resource, and organizations cannot afford not to manage it. Knowledge Management (KM) aims to support learning and to create value for the organization. Based on three levels of inquiry (why, what, how), work presented in this thesis includes a synthesized view of the existing body of knowledge concerning KM and hence a holistic characterization of KM. This characterization reveals a strong dependency between KM and Learning Organization (LO). Neither of them can be successful without the other. We show that a KM project resulting in an IT-supported knowledge repository is a suitable way to start when the intention is to initiate KM work. Thus, our research focuses on ITsupported knowledge repositories.Large numbers of KM projects fail, and organizations lack support for their KM undertakings. These are the main problems that our research addresses. In order for an IT-supported knowledge repository to be successful, it must be used. Thus, the content of the repository is critical for success. Our work reveals that the process of capturing new knowledge is critical if the knowledge repository is to include relevant and updated knowledge. With the purpose of supporting the capture process, this thesis provides a detailed characterization of the capture process as well as guidance aiming to facilitate the implementation of the capture process in such a way that knowledge is continuously captured, also after the KM implementation project is completed. We argue that the continuous capture of new knowledge which can potentially be stored in the knowledge repository will, in the long term perspective, have a positive influence on the usefulness of the repository. This will most likely increase the number of users of the repository and accordingly increase the number of successful KM projects.All the work presented in this thesis is the result of a qualitative research process comprising a literature review and an empirical study that were carried out in parallel. The empirical study is a case study inspired by action research, which involved participation in the project Efficient Knowledge Management and Learning in Knowledge Intensive Organizations (EKLär).
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| 8. |
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| 9. |
- Aggestam, Lena
(författare)
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Knowledge Leakage when SMEs Participate in Supply Chains : What Is It About and How Can It Occur?
- 2016
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Ingår i: International Journal of Knowledge and Systems Science (IJKSS). - : IGI Global. - 1947-8208. ; 7:3, s. 30-45
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Tidskriftsartikel (refereegranskat)abstract
- The advantages of sharing knowledge when participating in a Supply Chain (SC) are well established in the literature, but the challenge of knowledge leakage, and how to manage it, is still in its infancy. In order to increase the understanding of knowledge leakage, when SMEs participate in SCs, this study describes types of knowledge that may leak away, how they are valued, and how knowledge leakage can occur. The result includes two frameworks that also have shown to be potentially useful for examining the maturity of a specific SME with regard to knowledge leakages when participating in the SC.
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| 10. |
- Aggestam, Lena
(författare)
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Knowledge Losses in the Capturing Process
- 2007
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Ingår i: Managing Worldwide Operations and Communications with Information Technology. - : Idea Group Inc.. - 9781599049298 ; , s. 53-56
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Konferensbidrag (refereegranskat)
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