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- Angenius, Max, et al.
(författare)
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Design Principles for Interactive and Reflective Journaling with AI
- 2023
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Ingår i: Intelligent Computing. - 9783031379628 - 9783031379635 ; , s. 62-81
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Konferensbidrag (refereegranskat)abstract
- Designing for reflection and journaling have been prominent research areas in HCI and Interaction Design. However, designing for the experience of journaling that is supported by conversations with AI–Conversational Agent (CA)–to foster reflection seems to be a relatively unexplored area. Furthermore, while there are an abundant number of general guidelines and design principles for designing human-AI interactions, a set of guidelines for designing an interactive and reflective journaling experience with AI is lacking. This paper is a first attempt to address that need. We present the result of a qualitative user study on interactive and reflective journaling. We were interested in attending to our participants’ experiences and finding out their needs regarding the interactive journaling experience with CA. The user needs then were translated to design requirements and thereafter to themes or design principles. Some of our findings suggest that one of the important factors in journaling is the personal aesthetics of writing, by using carefully selected personal tools, specific materiality and interactions. Further, the flow of writing is considered sacred, hence it is almost like an untouchable, reflective ritualistic flow. Reflecting on the findings, we believe the outcome of this study can create opportunities for designing for human-AI interactions that are generative and reflective for activities that require such qualities, such as journaling or creativity.
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| 2. |
- Angenius, Max, et al.
(författare)
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Interactive Journaling with AI : Probing into Words and Language as Interaction Design Materials
- 2023
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Ingår i: Chatbot Research and Design. - Cham : Springer. - 9783031255809 - 9783031255816 ; , s. 150-170
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Konferensbidrag (refereegranskat)abstract
- Conversational Agents (CAs) are making human-computer interaction more collaborative and conversational through using natural language. The HCI and interaction design communities, have been experimenting with and exploring the area of designing conversational interactions. Furthermore, interaction designers may need to acquire new skills for designing, prototyping, and evaluating artifacts that embody AI technologies in general, and CAs in particular. This paper builds upon a previous study on principles of designing interactive journaling experiences with CA and explores the practice of designing such experiences, using words, language, and conversations as design materials. We present a prototype for interactive and reflective journaling interaction with CA and the result of a Wizard of Oz experiment. Our findings suggest that designing interactions with CA challenges designers to use materials with inherently different natures and qualities. Despite this challenge, words appear to have unique characteristics to support designers to externalize and iterate on ideas, e.g., tone and intent. Hence, we suggest considering words, language, and conversations as the primary design materials, and the AI’s predictability, adaptivity, and agency as secondary materials, while designing human interactions with Conversational Agents.
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