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| 2. |
- Öbrand, Lars, 1972-, et al.
(författare)
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The Emergence of Information Infrastructure Risk Management in IT Services
- 2012
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Ingår i: Proceedings of 45th Annual Hawaii International Conference of Systems Science (HICSS). - Los Alamitos : IEEE Computer Society. - 9780769545257 - 9781457719257 ; , s. 4904-4913
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Konferensbidrag (refereegranskat)abstract
- Failure to understand, identify, and manage risk is often cited as a major cause of IT problems. While the project is the preferred level of analysis in most IT risk management research, IT is becoming increasingly infrastructural, and there is therefore a need to adapt risk strategies beyond the project level. In this paper, we explore how risk management practices in a successful IT service provider group emerged over time as the group coped with infrastructural dynamics and complexities. Drawing on Orlikowski's practice lens, we investigate actual practices and possible options related to risk management as rapid technological and organizational changes resulted in increased infrastructure management challenges for the IT service provider. Our research contributes to the IT risk management literature by applying risk theory to service management in the infrastructural domain and by moving beyond the project as level of analysis.
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| 3. |
- Augustsson, Nils-Petter, 1972-
(författare)
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Configuring value creation processes for global service : evidence from an IT firm
- 2013
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Ingår i: Proceedings of the Nineteenth Americas Conference on Information Systems.
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Konferensbidrag (refereegranskat)abstract
- To survive and prosper in a networked economy, organizations must learn how to act as part of a wider value network. Key firm capabilities are thus the positioning in a value network and the providing of services that are attractive for the market. In this article I report from a longitudinal study targeting a team that has been forced to handle a re-positioning within its value network. The team started out developing a software, tailor-made for each customer, but development have taken them to various positions and delivery context creating challenges for the team to tackle. As contributions, this research has the goal of providing new theoretical insights about the challenges involved in managing information infrastructure services from various positions in a value chain, how information gaps in value chains emerge as a result of an increased distance between service provider and customer, and how such gaps can be solved.
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| 4. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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From Technological Transitions to Service Transitions : A Study of Attenuation Effects in IT Service Provisioning
- 2015
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Ingår i: Journal of Information Technology Services. - 1975-4256. ; 14:2, s. 337-354
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Tidskriftsartikel (refereegranskat)abstract
- In a day and age when contemporary businesses are transformed, driven by a service-dominance logic and dependent upon IT, we need to understand how firms cope with technological adaptations and how such technological adaptations can lead to service adaptations. Drawing on a framework on technological transitions and an interpretive longitudinal case study of the services provided by a team within a large public IT firm, this article addresses the following questions：How do service transitions come about? Can we distinguish particular patterns in service transition processes? This research unveils how technological and social dimensions mutually constitute each other within development and implementation of service provisioning. The findings show how：(a) IT plays a fundamental role in service provisioning; (b) technological transitions are the necessary but insufficient preconditions for service transitions; and (c) there are attenuation effects when it comes to the move from technology transition to service transition.
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| 5. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Living on the edge : balancing rigor and relevance within an action research context
- 2010
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Ingår i: Industrial informatics design use and innovation. - Hershey : IGI Global. - 9781615206926 - 9781616923143 - 9781615206933 ; , s. 102-109
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This paper describes the efforts in ensuring research relevance by means of an industrial PhD project. The project is aiming at strengthening the relevance of research and development by educating scientists with an insight into the practical aspects of research and development and by developing networks in which knowledge can be effectively disseminated between industry and university. The project is taking its stand with an empirical and industrial centre with a technical solution called Dynamo, which is delivered by the company Logica. Dynamo, an intelligent portal that seamlessly connects systems, user information, roles and rule sets, and its context will provide a rich and useful empirical source from which to launch the action research process. The project contains two distinct stakeholders – industry and academy – jointly guiding the project and making sure that both worlds get a result that is in line with and contributes to their business. To this end two key stakeholders that have taken on the role as gatekeepers of rigor and relevance respectively. Taking position in the middle of the action is the PhD student who, by living the life of both researcher and consultant, will take on the role of balancing rigor and relevance. The chosen research approach together with the complex implementation context together with makes it crucial to take on an open minded selection.
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| 6. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Managing digital infrastructures: negotiating control and drift in service provisioning
- 2019
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Ingår i: International Journal of Business Information Systems. - : InderScience Publishers. - 1746-0972 .- 1746-0980. ; 30:1, s. 51-78
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Tidskriftsartikel (refereegranskat)abstract
- The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in today’s organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large international firm. Using the encounter-episode process model as structuring principle and focusing on the tension between control and drift, we analyse the evolution of the provider’s efforts to manage a portfolio of digital infrastructure services over a period of ten years. Based on these analyses, we uncover the involved complexities and dynamics, how control efforts and drift were constituted and how the infrastructure services were managed by continuously balancing control and drift. In conclusion, we relate the findings to extant literature to discuss new insights into provider management of digital infrastructure services. Copyright © 2019 Inderscience Enterprises Ltd.
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| 7. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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The character of a VR -visualization
- 2003
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Ingår i: Proceedings of the 26th International Systems Research in Scandinavia (IRIS)Conference.
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Konferensbidrag (refereegranskat)abstract
- When we humans are dealing with complex things in our daily lives, for example an artifact, we tend to ascribe different characters to it. This is our way of getting a quick overview of the artifact and makes it understandable to us. The ascribing of character is not based on thorough examination of the object at hand though, but rather on a certain thing, i.e. a characteristic that catches our attention. This characteristic gives us a certain feeling about the artifact and makes it possible for us to make a judgment about it, even if it is a snap one. With this as a starting point we try to identify the different characteristics, which constitute the overall character, i.e. realism. In many visualisations with this objective, realism is juxtaposed with copying static structures, i.e. buildings and streets. This is also a strong contributor to the realism character in the Botnia-track visualisation. In our opinion this is not enough to get a realistic character. We have identified a few other prominent characteristics that also are important contributors to the realism character, for example landmarks, sound, moving objects and narrator voice. Our main conclusion is that if a realistic character is desirable, more than visualisation of static structures is necessary. We found at least five additional characteristics that influence people’s perception of a virtualisation; landmarks, sound, moving objects and narrator voice. In our opinion, all of these are important for a realistic character to emerge and something that designers have to take in to consideration to reach the intended goal.
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| 8. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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The role of context in managing information infrastructure services
- 2010
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Ingår i: ICIS 2010 Proceedings. - : AIS Electronic Library (AISeL). - 9780615418988
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Contemporary organizations are increasingly dependent on information infrastructures to deliver their services. However, information infrastructures are highly complex and dynamic, which lead to considerable management challenges. This research aims to contribute to our understanding of these challenges through an in-depth investigation of a team responsible for information infrastructure services at a large business and technology service company. The complexity and dynamics faced by the team emphasizes the important role of context in managing its information infrastructure services and underlying technology platform. To investigate the team’s practice we therefore adopt contextualist inquiry in combination with a pluralist approach based on four complementary theoretical lenses; technological frames of references, risk management, control versus drift, and dynamic capabilities. As contributions, this research has the dual goal to improve the teams’ practices while at the same time providing new theoretical insights about the role of context in management of information infrastructure services.
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| 9. |
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| 10. |
- Lindh Waterworth, Eva, 1952-, et al.
(författare)
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Game of memories
- 2004
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Ingår i: Proceedings of WWCS.
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Konferensbidrag (refereegranskat)
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