| 1. |
- Benbya, Hind, et al.
(författare)
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Harnessing employee innovation in internal crowdsourcing platforms : Lessons from Allianz UK
- 2016
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Ingår i: 2016 International Conference on Information Systems, ICIS 2016. - 9780996683135
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Konferensbidrag (refereegranskat)abstract
- Internal crowdsourcing platforms, which enable firms to generate a large pool of ideas and connect employees to large number of colleagues, hold the potential to support employee innovation. Yet, managers face considerable difficulties when it comes to deploying such platforms in a way that generates business value. This article describes the eight years-long evolution of Allianz UK efforts to tap into its employees' ideas to drive innovation as a collective capacity. It identifies the challenges the firm faced with its internal crowdsourcing journey and describes the organizational design mechanisms adopted by leaders to address them. Our analysis reveals the necessity to adopt a configurational perspective among design elements to reinforce value creation. It details the design elements adopted by the firm to harness employee innovation and distills the lessons learned along the way.
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| 2. |
- Benbya, Hind, et al.
(författare)
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How Allianz UK used an idea management platform to harness employee innovation
- 2018
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Ingår i: MIS Quarterly Executive. - 1540-1960. ; 17:2, s. 141-157
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Tidskriftsartikel (refereegranskat)abstract
- Idea management platforms enable firms to generate pools of innovation ideas from a large number of employees. However, managers face considerable difficulties when deploying these platforms in a way that generates business value. This article describes the challenges faced by Allianz UK, and the management responses, as it deployed such a platform to develop a distributed-innovation capability. Based on insights from this case, we provide recommendations that other organizations can use to derive value from idea management platforms.
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| 3. |
- (Kevin) Yan, Jie, et al.
(författare)
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Examining interdependence between product users and employees in online user communities : The role of employee-generated content
- 2021
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Ingår i: Journal of Strategic Information Systems. - : Elsevier BV. - 0963-8687. ; 30:1
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Tidskriftsartikel (refereegranskat)abstract
- Firm-sponsored online user communities have become product innovation and support hubs of strategic importance to firms. Product users and host firm employees comprise the participants of firm-sponsored online user communities. The online user community provides a forum wherein the product users and firm employees discuss questions, problems or issues resulting from the use of host firms’ products. Extant research on online user communities has largely focused on either product users or employees and has examined the various dynamics that ensue from each entity's community participation. This paper seeks to investigate the interdependence between the two entities in the communities and, in particular, how product users’ reading of employee-generated content influences subsequent knowledge contribution by product users as well as employees. Analyzing data from an online user community over a two-year period, our study shows that employees whose content is read by product users generate additional content and product users who read employee content themselves contribute more knowledge to the community. Thus, the reading of content is not entirely a passive, individual action that only affects the reader. On the contrary, reading sparks additional knowledge contribution by the reader and having readers sparks additional knowledge contribution by the original source of the content, thereby creating a sustainable online user community.
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| 4. |
- Yan, Jie, et al.
(författare)
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Social capital and knowledge contribution in online user communities : One-way or two-way relationship?
- 2019
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Ingår i: Decision Support Systems. - : Elsevier BV. - 0167-9236. ; 127
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Tidskriftsartikel (refereegranskat)abstract
- Firms have been increasingly relying on online user communities to access external, distant knowledge and expertise. Previous research on online user communities has largely investigated the influence of users' social capital on their knowledge sharing behavior. In this study, we propose a two-way relationship between social capital and knowledge contribution of users in online user communities. To test our proposition, we collected and analyzed participation data of 1766 users from the online user community of BMC, a global leader in innovative software solutions. Overall, our study shows evidence of significant bi-directional relationships between social capital (structural, cognitive and relational) and knowledge contribution, while the bi-directional relationships mainly exist among peripheral participants. We discuss the theoretical and practical implications of our study for the online user community literature as well as the broader context of online community.
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| 5. |
- Yan, Jie, et al.
(författare)
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The interplay between social capital and knowledge contribution in online user communities
- 2018
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Ingår i: Australasian Conference on Information Systems, 2018. - : University of Technology, Sydney.
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Konferensbidrag (refereegranskat)abstract
- Firms have been increasingly relying on online user communities (OUC) to access external, distant knowledge and expertise. Previous research on OUC has largely investigated the influence of individuals' social capital on their knowledge sharing behavior. In this study, we propose a spiral view on the relationship between social capital and knowledge contribution. We suggest that there are two-way interactions between individuals' social capital and their knowledge contribution in online user communities. To test our proposition, we collected and analysed participation data of 3,512 users from the OUC of BMC, a global leader in innovative software solutions. We discuss the theoretical and practical implications of our study for the online user community literature as well as the broader context of online community.
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| 6. |
- Yan, Xiao-Jie, et al.
(författare)
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User-generated content and employee creativity : Evidence from salesforce ideaexchange community
- 2016
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Ingår i: 2016 International Conference on Information Systems, ICIS 2016. - 9780996683135
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Konferensbidrag (refereegranskat)abstract
- This study investigates how accessing user-generated content in online user innovation communities (OUICs) may influence employee creativity. By analyzing a longitudinal dataset obtained from the IdeaExchange community of Salesforce.com, we find that employees who frequently access diverse and well-codified idea content contributed by external product users are likely to generate more ideas than those who do not; however, the marginal effects of diverse and well-codified content decrease as employees access increasing amounts of community content. Moreover, our findings illustrate that the number of implemented ideas from an employee is positively associated with the number of new ideas s/he generates. We discuss important implications of our study for online innovation communities and for employee creativity in organizations. We also provide insights for firms on how to build a thriving community via increasing the scope and level of employee participation.
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