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- Caridà, Angela, et al.
(författare)
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Conceptualizing resource integration as an embedded process : Matching, resourcing and valuing
- 2019
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Ingår i: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X. ; 19:1, s. 65-84
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Tidskriftsartikel (refereegranskat)abstract
- The strong linkage between the creation of value and the actors’ resource-integrating efforts forces academics and practitioners to understand how value stems from resource integration (RI). This article analyses RI as an embedded process within the wider process of interactive value formation. The study is conceptual in nature and adopts a qualitative research approach and an empirical contextualization strategy. It provides a granular perspective on RI and proposes a framework that depicts RI as a process that shapes and results from a complex service context through a sequence of three phases: matching, resourcing and valuing. The article, particularly the suggested new framework, contributes to the extant literature on RI in service research; it reconceptualizes RI as process per se that is embedded in actors’ value co-creation efforts and offers the opportunity to reflect on this process as a fundamental enabler in value-creating service ecosystems.
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| 2. |
- Carida, Angela, et al.
(författare)
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Creating harmony through a plethora of interests, resources and actors : the challenging task of orchestrating the service ecosystem
- 2022
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Ingår i: Journal of service theory and practice. - : Emerald Group Publishing Limited. - 2055-6225 .- 2055-6233. ; 32:4, s. 477-504
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Tidskriftsartikel (refereegranskat)abstract
- Purpose There is a need to understand value co-creation in service ecosystems that engage multiple actors with different goals. This study aims to extend the understanding of value co-creation by considering the orchestration of service ecosystems with reference to resource-integration processes. Design/methodology/approach An exploratory case study approach is used to analyze actors' roles in resource orchestration within a service ecosystem, gathering data from the macro, meso and micro levels of an Italian hospitality and tourism services ecosystem. Findings A framework is devised that highlights the intersection between orchestration and resource integration for value co-creation processes across the macro, meso and micro levels in service ecosystems. This extends the understanding of service ecosystem dynamics, especially how new value co-creation structures emerge, by emphasizing the circular causality between system levels. Findings show how orchestrating resource integration activities initiate and institutionalize non-linear value co-creation processes. Practical implications Resource integration orchestration within and between ecosystem levels is a possible response to societal challenges and for creating economic, cultural and social value across the community. The study offers policymakers insights into developing new competencies for developing actions according to a logic of socially and sustainable value. Originality/value This study advances the understanding of service orchestration by expanding the concept and the feasibility of service ecosystem orchestration. It offers insights into the importance of orchestrating resource integration to the emergence and vitality of service ecosystems themselves. The study responds to the need for empirical studies on value co-creation.
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| 3. |
- Carida, Angela, et al.
(författare)
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Leveraging TSR and social innovation for social inclusion via platforms
- 2024
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Ingår i: Service Industries Journal. - : Routledge. - 0264-2069 .- 1743-9507.
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Tidskriftsartikel (refereegranskat)abstract
- This study examines the potential of digital platforms to drive transformative social innovation and create new services that promote social inclusion. By integrating transformative service research (TSR) with social innovation literature, this study presents an interdisciplinary framework that highlights the role of digital platforms in alleviating the suffering of vulnerable populations and fostering happiness, thereby enhancing social conditions and community well-being. Empirical examples, such as Kiva, Duolingo, and Change.org, demonstrate the practical application of this framework in finance, education, and civic engagement. This research advances the conceptual foundation of TSR, offering valuable insights for academics, practitioners, and policymakers seeking to leverage digital platforms for social inclusion and societal improvement.
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