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| 2. |
- Caruana, Albert, et al.
(författare)
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Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
- 2018
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Ingår i: Journal of Financial Services Marketing. - : Palgrave Macmillan. - 1363-0539 .- 1479-1846. ; 23:3/4, s. 226-233
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Tidskriftsartikel (refereegranskat)abstract
- Corporate greed has received increasing attention in recent years with various stories hitting the headlines, particularly after the global financial crisis and the ensuing negative attitudes toward banks. Customer satisfaction and corporate social responsibility are known to have a positive effect on corporate reputation among customers, but perceived corporate greed is likely to impede their effect. Corporate greed, customer satisfaction, corporate social responsibility and corporate reputation are considered, and a research model is proposed. Results indicate that the effect of corporate greed is stronger on corporate social responsibility than on customer satisfaction, implying that corporate social responsibility activities may be futile if the company is perceived to be acting greedily by its customers. Thus, perceptions of corporate greed need to be dealt with swiftly, to enable management to enhance the corporate reputation of the firm.
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| 3. |
- Caruana, Joseph, et al.
(författare)
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The MUSE-Wide survey : a measurement of the Ly alpha emitting fraction among z > 3 galaxies
- 2018
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Ingår i: Monthly notices of the Royal Astronomical Society. - : Oxford University Press (OUP). - 0035-8711 .- 1365-2966. ; 473:1, s. 30-37
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Tidskriftsartikel (refereegranskat)abstract
- We present a measurement of the fraction of Lyman α (Ly α) emitters (XLy α) amongst HST continuum-selected galaxies at 3 < z < 6 with the Multi-Unit Spectroscopic Explorer (MUSE) on the VLT. Making use of the first 24 MUSE-Wide pointings in GOODS-South, each having an integration time of 1 h, we detect 100 Ly α emitters and find XLy α ≳ 0.5 for most of the redshift range covered, with 29 per cent of the Ly α sample exhibiting rest equivalent widths (rest-EWs) ≤ 15 Å. Adopting a range of rest-EW cuts (0–75 Å), we find no evidence of a dependence of XLy α on either redshift or ultraviolet luminosity.
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| 4. |
- Cassar, Mario, et al.
(författare)
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Positioning of wine tourism websites across different country winescapes : a lexical analyses and implications
- 2018
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Ingår i: International Journal of Wine Business Research. - : Emerald Group Publishing Limited. - 1751-1062 .- 1751-1070. ; 30:4, s. 394-409
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Tidskriftsartikel (refereegranskat)abstract
- PurposeInvestigates the extent to which wine tour-operating companies are successfully using their websites to communicate persuasive and meaningful differences to customers in their quest to clearly position their product offering.Design/methodology/approachText data are collected from 250 websites that promote wine tourism in five different countries' winescapes. Lexical, regression and hierarchical clustering analyses are used.FindingsLexical analysis using DICTION can distinguish among websites from different countries' winescapes and French wines obtain the best mean review scores from customers while US, Napa Valley, websites obtain the lowest scores. DICTION dimensions allow for meaningful clusters and can also predict TripAdvisor’s mean review scores.Practical implicationsThere is a need to pay better attention in the development of website content and the critical role that both syntax and semantics can play in facilitating the use of a firm’s website, specifically in terms of clear positioning.Originality/valueUses lexical analyses of website narratives to understanding current positioning of firms.
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| 6. |
- Herenz, Edmund Christian, et al.
(författare)
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The MUSE-Wide survey : A first catalogue of 831 emission line galaxies
- 2017
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Ingår i: Astronomy and Astrophysics. - : EDP Sciences. - 0004-6361 .- 1432-0746. ; 606
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Tidskriftsartikel (refereegranskat)abstract
- We present a first instalment of the MUSE-Wide survey, covering an area of 22.2 arcmin(2) (corresponding to similar to 20% of the final survey) in the CANDELS /Deep area of the Chandra Deep Field South. We use the MUSE integral field spectrograph at the ESO VLT to conduct a full-area spectroscopic mapping at a depth of 1 h exposure time per 1 arcmin(2) pointing. We searched for compact emission line objects using our newly developed LSDCat software based on a 3D matched filtering approach, followed by interactive classification and redshift measurement of the sources. Our catalogue contains 831 distinct emission line galaxies with redshifts ranging from 0.04 to 6. Roughly one third (237) of the emission line sources are Lyman alpha emitting galaxies with 3 < z < 6, only four of which had previously measured spectroscopic redshifts. At lower redshifts 351 galaxies are detected primarily by their [O i i] emission line (0.3 <= z <= 1.5), 189 by their [OIII] line (0.21 <= z <= 0.85), and 46 by their H alpha line (0.04 <= z <= 0.42). Comparing our spectroscopic redshifts to photometric redshift estimates from the literature, we find excellent agreement for z < 1.5 with a median Delta(z) of only similar to 4 x 10(-4) and an outlier rate of 6%, however a significant systematic offset of Delta(z) = 0.26 and an outlier rate of 23% for Ly alpha emitters at z > 3. Together with the catalogue we also release 1D PSF-weighted extracted spectra and small 3D datacubes centred on each of the 831 sources.
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| 8. |
- Robertson, Jeandri, et al.
(författare)
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Beyond surveys: leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
- 2024
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Ingår i: Journal of Strategic Marketing. - : Taylor & Francis. - 0965-254X .- 1466-4488. ; 32:4, s. 516-535
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Tidskriftsartikel (refereegranskat)abstract
- Airports are essential to the global economy, providing significant revenue and driving regional growth. In order to remain competitive and achieve sustainable development, airports must continuously monitor and improve service quality. To this end, understanding traveller perceptions of their experiences is important. While traditional survey-based methods are beneficial, managers are increasingly looking for alternative ways of collecting feedback, such as online reviews. Automated text analysis provides a cost- and time-effective technique with which to analyse large datasets of unsolicited online reviews, providing managers with strategic insights to enhance service quality. This study explores the potential of supplementing traditional airport service quality monitoring methods with automated text analyses to better understand traveller feedback and improve service quality. The results provide new methods to measure airport service quality, offering a fresh perspective on customers’ satisfaction with service quality experiences, and highlighting key strategic implications that can help organisations gain a competitive advantage.
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| 9. |
- Stiehler, Beate E., et al.
(författare)
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Using an aesthetics and ontology framework to investigate consumers' attitudes toward luxury wine brands as a product category Evidence from two countries
- 2016
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Ingår i: International Journal of Wine Business Research. - : Emerald Group Publishing Limited. - 1751-1062 .- 1751-1070. ; 28:2, s. 154-169
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - This paper aims to classify and investigate customer attitudes toward luxury wine brands in the USA (a developed market) and South Africa (a developing market) by using an aesthetic and ontological framework. Design/methodology/approach - Using recognized scales, consumers' ontological and aesthetic orientation and attitudes toward luxury wine brands as part of a product category are measured. Data for the USA sample were collected using Amazon's Mechanical Turk platform, whereas the South African sample data were collected from a sample of Generation Y consumers. Using the two orientation scores, it was possible to create a 2 x 2 matrix with low and high scores for the two countries investigated. To determine the relationship between the resultant groups and attitude toward wine, ANOVA was performed. Differences among the groups were identified via a comparison of means. Findings - The results suggest that the use of aesthetics and ontological orientations enables the identification of different luxury wine consumer modes in the two countries studied. In addition, these demonstrate significantly different attitudes toward luxury wine brands as part of a product category. Research limitations/implications - The samples for both countries were collected using a non-probability sampling method, and any generalization to the greater populations must be undertaken with caution. Practical implications - The findings demonstrate a unique approach that provides an alternative form of segmentation for luxury wine brands. Recommendations to target the different identified modes and how these impact attitudes toward luxury wine brands as a product category in the two countries are made. Originality/value - The study contributes to the literature by providing a unique and alternative method of market segmentation and shows how this affect attitudes toward luxury wine brands as a product category.
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| 10. |
- Vella, Joseph, et al.
(författare)
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Effect of behavioural activation and Inhibition on CRM adoption
- 2012
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Ingår i: International Journal of Bank Marketing. - : Emerald. - 0265-2323 .- 1758-5937. ; 30:1, s. 43-59
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - This paper seeks to examine the effect of behavioural inhibition and behavioural activation systems on users’ intention to adopt CRM applications.Design/methodology/approach - Data for this study were collected from among managers of a major player in the community banking sector within the E.U. A total of 274 valid responses were obtained from 398 managers. Findings - Results indicate that individuals with different combinations of BIS-BAS levels demonstrate varying degrees of willingness in adopting and contributing towards the CRM system.Practical implications - The results can be useful for HR managers, who can screen individuals for positions requiring customer interface and effectice use of CRM systems. The need to align employees’ characteristics with CRM goals and strategies is critical to the successful application of CRM systems but has often not been given sufficient attention. Originality/value - This paper demonstrates that individual behaviour can be attributed to different personality traits which in turn can be traced back to physiological as well as psychological origins.
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