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| 3. |
- Bani Hani, Imad, et al.
(författare)
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The Triadic Relationship of Sense-Making, Analytics, and Institutional Influences
- 2022
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Ingår i: Informatics. - : MDPI. - 2227-9709. ; 9:1
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Tidskriftsartikel (refereegranskat)abstract
- The current business environment demands the enablement of organization-wide use of analytics to support a fact-based decision making. Such movement within the organization require employees to take advantage of the self-service business analytics tools to independently fulfil their needs. However, assuming independence in data analytics requires employees to make sense of several elements which collectively contribute to the generation of required insights. Building on sense-making, self-service business analytics, and institutions literature, this paper explores the relationship between sense-making and self-service business analytics and how institutions influence and shape such relationship. By adopting a qualitative perspective and using 22 interviews, we have empirically investigated a model developed through our literature review and provided more understanding of the sense-making concept in a self-service business analytics context.
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| 4. |
- Chowdhury, Soumitra, 1983-, et al.
(författare)
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A Proposed Conceptual Framework For Identifying The Logic Of Digital Services
- 2011
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Ingår i: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011. - Brisbane : Association for Information Systems. - 9781864356441
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Konferensbidrag (refereegranskat)abstract
- In this paper, we propose a conceptual framework for identifying the logic of digital services. Digital services are those services that we acquire after the digitalization of previously non-digital products or services. The objective of the framework is to apply it in identifying the logic of digital services which are the results of digital innovation in the context of remote diagnostic services in the vehicle industry. While building the framework, looking at the transformation of the non-digital to digital service and the involvement of physical products, i.e., digital devices in the transformation, it was found essential to identify the logic of the digital services on the basis of service logic and goods logic.For that purpose, we have reviewed the literature on service logic and goods logic as those logics discuss differently about the determination and meaning of value, role of customer, role of physical products, primary unit of exchange and some other aspects which are important to know in case of transforming a non-digital service to digital service. These logics and the concept of digital innovation are utilized in building the framework for identifying the logic of digital services.
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- Chowdhury, Soumitra, 1983-, et al.
(författare)
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Architectural Characteristics of Digital Services Enabled by Embedded Technology : A Study on Remote Diagnostics Services
- 2014
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Ingår i: Proceedings of the 47th Annual Hawaii International Conference on System Sciences. - Los Alamitos, CA : IEEE. - 9781479925056 - 9781479925049 ; , s. 3909-3918
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Konferensbidrag (refereegranskat)abstract
- In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE
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| 6. |
- Chowdhury, Soumitra, et al.
(författare)
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Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services
- 2014
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Ingår i: Proceedings of the 47th Annual Hawaii International Conference on System Sciences, Computer Society Press.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of embedded technology enabled digital services. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform.
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| 7. |
- Chowdhury, Soumitra, 1983-, et al.
(författare)
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Challenges and Opportunities Related to Remote Diagnostics : An IT-based Resource Perspective
- 2013
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Ingår i: International Journal of Information Communication Technologies and Human Development. - Hershey, PA : IGI Global. - 1935-5661 .- 1935-567X. ; 5:3, s. 80-96
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Tidskriftsartikel (refereegranskat)abstract
- Remote diagnostics is expanding the business scope of vehicle manufacturers, ranging from products to services. In this paper, we focus on investigating the business challenges and opportunities related to the remote diagnostics of vehicles from an IT-based resource perspective. Remote diagnostics involves technology, human skills and intangibles. IT-based resources consist of physical IT infrastructure, human IT skills and IT-enabled intangibles. In this study, we find that remote diagnostics not only faces challenges in these three categories of IT-based resource, but also creates opportunities. One contribution of this paper is to provide an overview of the challenges and opportunities for business related to the technology. The paper also makes a contribution to information systems by shedding light on the discussion of digital infrastructure. It also highlights the application of IT-based resource perspective to find out the business challenges and opportunities of an emerging technology like remote diagnostics.
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| 8. |
- Chowdhury, Soumitra, 1983-
(författare)
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Co-creation of E-services enabled by the Digitalization of Physical Products
- 2017
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Ingår i: Journal of Information Systems and Technology Management. - : Universidade de Sao Paulo. - 1809-2640 .- 1807-1775. ; 14:2, s. 219-237
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Tidskriftsartikel (refereegranskat)abstract
- With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.
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| 9. |
- Chowdhury, Soumitra, 1983-
(författare)
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Co-creation of Innovative Digital Services
- 2012
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Konferensbidrag (refereegranskat)abstract
- In the context of digital innovation, this paper discusses co-creation of digital services with the help of translation processes described in the Actor-Network Theory (ANT). While using the translation processes such as problematization, interessement and enrolment, the paper delineates how different stakeholders can be involved in the co-creation of innovative digital services. Thus the paper makes a contribution by presenting the co-creation of digital services in the perspective of translation processes of ANT by showing how different actors can be involved in co-creation of digital services. ‘Establishing trust on digital innovation’ and ‘prioritization during digital innovation’ are identified as influential issues for the involvement of actors during digital innovation. In that way, the paper also makes contribution to the emerging literature on digital innovation.
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| 10. |
- Chowdhury, Soumitra, 1983-, et al.
(författare)
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E-Maintenance : Opportunities and Challenges
- 2011
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Ingår i: Proceedings of IRIS 2011. - Turku : Turku Centre for Computer Science. - 9789521226489 ; , s. 68-81
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Konferensbidrag (refereegranskat)abstract
- E-maintenance offers various opportunities as well as challenges in contemporary business undergoing transformation. This paper provides an overview of opportunities and challenges in different areas related to e-maintenance. Literature review and empirical findings through action oriented research give way to identify and present these opportunities and challenges. One contribution of the paper is, it finds the opportunities and challenges with e-maintenance in different industries which creates a pathway for future direction in further studies regarding e-maintenance. The findings indicate that there is much potential to study these with respect to technology and business.
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