| 1. |
- Bergquist, Magnus, 1960-, et al.
(författare)
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OSMaaS Toolkit : Designing Open and Self Organising Mechanisms for Sustainable Mobility as a Service
- 2024
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Rapport (populärvet., debatt m.m.)abstract
- The project Open and Self Organizing Mechanisms for Sustainable Mobility as a Service (OSMaaS) ran between 2020 and 2024, hosted by Halmstad University and funded by The Knowledge Foundation. The project was a collaboration between researchers from service design, design ethnography, business model innovation, and intelligent systems, and the companies Volvo Cars, WirelessCar, Polestar, and Devoteam. One of the project’s outputs is the OSMaaS Service Design Framework that integrates research from the different activities in the project into a toolkit for service designers. This booklet provides a guide for how to apply the framework. Each canvas can be used standalone or in any order, but our experience is that the framework is most powerful when following the design process presented here. The canvases can be downloaded from the OSMaaS webpage and are free to use.
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| 2. |
- Ebbesson, Esbjörn, 1979-, et al.
(författare)
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A User Driven Design Approach to Creating UGC Services – Challenging the Newspaper Industry
- 2013
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Ingår i: Human Interface and the Management of Information Information and Interaction Design. - Berlin : Springer Berlin/Heidelberg. - 9783642392085 - 9783642392092 ; , s. 187-196
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Konferensbidrag (refereegranskat)abstract
- This paper presents a user driven approach to creating user generated content services together with newspaper representatives and researchers in a Living Lab setting. Two cases are discussed, one with creating city district blogs and one with creating a site for un-employed youth. In each case both situated and distributed design activities were conducted, and the paper discusses the challenges with this approach. As the newspaper industry traditionally designs their services in-house from their own ideas and thereafter tests them with their readers, a user driven approach by readers was very challenging. However, the newspaper representatives also found it rewarding to embrace their ideas. The participating readers were very active in the situated activities but only a few continued the same activity online. The paper concludes by proposing a model for how to view the changing role of a researcher or facilitator in these types of setting. © 2013 Springer-Verlag Berlin Heidelberg.
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| 3. |
- Ebbesson, Esbjörn, 1979-, et al.
(författare)
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Changing Boundaries in Virtual (Open) Innovation Work
- 2014
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Ingår i: 20th Americas Conference on Information Systems.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Co-creation and open innovation is changing the context for virtual work and the role of culture in boundary spanning. Organizations that are opening up to embrace a more open way of innovating often meet heterogeneous stakeholders. Culture in IS research is often analyzed on an organizational level, however, boundary spanning in innovation work calls for theorizing culture on several levels. This study addresses the role of culture in a boundary spanning innovation project within the newspaper industry where end-users and newspaper representatives collaborated to design a new e-service. We apply grid-group theory to unfold the complexity of virtual open innovation and conclude that stakeholders from both inside and outside the organization need to cross cultural boundaries to align themselves with other actors in order to help facilitate collaboration. The findings indicate that boundary spanners move between cultural positions based on differing cultural values in relation to other involved stakeholders.
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| 4. |
- Ebbesson, Esbjörn, 1979-, et al.
(författare)
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Co-creating Innovative UGC Services with the Media Industry
- 2013
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Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences. - Piscataway : IEEE Press. - 9781467359337 - 9781509056460 - 9780769548920 - 9781467359337 ; , s. 3057-3066
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Konferensbidrag (refereegranskat)abstract
- In this paper, we identify challenges of involving different stakeholders in distributed co-creative open innovation processes and discuss how these challenges can be handled. In the LoCoMedia project, researchers, newspaper representatives and readers/users have co-created innovative user generated content (UGC) services. With a Living Lab approach with the user in focus in a real life setting, we have experimented with different ways of involving different stakeholders in nine experimental UGC projects. The study concludes that careful recruitment, face to face meetings as a compliment to online activities, heterogeneous participant groups, feedback and careful selection of a flexible online platform is important aspects for involving different stakeholders in co-creating innovative processes. © 2012 IEEE.
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| 5. |
- Ebbesson, Esbjörn, 1979-, et al.
(författare)
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Criteria for social software implementation in Living Labs
- 2012
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Ingår i: ISM 2012 workshop proceedings. - Trondheim : Akademika forlag. - 9788232100880 ; , s. 32-40
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Konferensbidrag (refereegranskat)abstract
- Halmstad Living Lab has extended experience of working closely with end-users in cocreation projects and has, during recent years, started to experiment more and more with social software and other online software programs to include users in the innovation process. In this paper we draw upon our experiences as a Living Lab to generate a framework that details key criteria for implementation of social software in a Living Lab setting. The framework can be used to guide successful implementation of social software in co-creation projects and to help evaluate or assess proposed solutions to be used in a Living Lab setting to support user involvement.
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| 6. |
- Ebbesson, Esbjörn, 1979-, et al.
(författare)
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Dancing in the Dark : Social Media Tactics in the News Industry
- 2016
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Ingår i: The 10th Mediterranean Conference on Information Systems, MCIS 2016, Paphos, Cyprus, September 4-6, 2016. - 9789963711420
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Konferensbidrag (refereegranskat)abstract
- The news media ecosystem has expanded over the years leading up to today’s society to include advertisers, newspapers and other media houses, content producers, along with new players like social media platforms to together form a value packed mix of services for end-users to embrace. The shift from being a dominant platform owner concerning the printed paper, often with its own distribution network, presents the newspaper with many challenges when transforming into, or entering other platform owners’ ecosystems. While previous research has mainly focused on the newspaper industry’s development of strategies for embracing social media into their ecosystem, this study investigates newspaper workers’ social media usage for the purpose of attracting attention and generating value. The study of newspaper workers’ practices shows that, moving into digital platforms controlled by other dominant actors in the ecosystem, workers enact a tactical approach. Two tactics are identified: adaption and exploitation. The paper contributes with empirical insights into how newspaper workers develop practices to embrace social media that goes beyond previous research on social media strategy. We also apply the theory of everyday tactics developed by Michel de Certeau as a scaffold to theorize newspaper positioning in the rapidly changing news media landscape.
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| 7. |
- Ebbesson, Esbjörn, 1979-, et al.
(författare)
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Dynamics of sustained co-design in Urban Living Labs
- 2024
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Ingår i: CoDesign - International Journal of CoCreation in Design and the Arts. - Abingdon : Taylor & Francis. - 1571-0882 .- 1745-3755.
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- Urban Living Labs (ULL) is increasingly applied to tackle wicked design challenges in smart cities and smart mobility contexts. A persisting challenge for ULLs in urban contexts is creating engagement and scale research insights and design findings. Drawing on a case study concerned with the co-design of future mobility services where private and public sectors collaborated to explore future mobility in two different user communities, we explore co-design and scaling dynamics on the micro-level from a participatory infrastructure perspective. Based on the findings, we introduce the concepts of patching and cogitation. Cogitation is defined as a reflective state, which revolves around the act of embracing co-design methods and logic to address a design challenge. Patching is described as an activity that aids in scaling findings and insights from ULLs to support cogitation within the ULL, and the sustaining of findings into other contexts. We argue that the concepts of patching and cogitation can help researchers and practitioners understand the micro-dynamics of engaged co-design and scaling dynamics and provide support when planning, managing, and analysing participatory infrastructures such as ULLs. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
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| 8. |
- Ebbesson, Esbjörn, 1979-
(författare)
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Engaging in Urban Living Lab Co-design
- 2023
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Urban Living Labs (ULL) have become a common way to address wicked design challenges within the future mobility, and smart city context. The move toward ULL is part of a paradigm shift away from focusing purely on the IT-artifact, innovation, and user-centeredness toward focusing on the urban context and the construction of a place as a social context rather than implementation of a product or service in isolation.This shift requires diverse sets of stakeholders with different backgrounds to come together to address wicked design challenges collaboratively tied to specific urban contexts. However, the change toward ULLs also brings unique qualities to collaborations. For example, it is often hard to generalize or transfer findings from one ULL to another. In addition, it requires new modes of thinking and acting concerning the value of bottomup approaches anchored in context.Therefore, a core challenge for impactful work in an ULL, is to find ways to retain stakeholders’ local engagements and ways of doing collaborative design beyond the ULL project to create ripple effects. This thesis tweaks this challenge into a question that aims at investigating what a locally contextualized ULL set-up means for the involved stakeholders from a participatory perspective by asking: How can we understand engagement in ULL co-design, and how can this engagement be retained beyond the Living Lab? The question was explored through a design ethnographic approach in a ULL, where citizens, city representatives, car manufacturers, and representatives from public transport worked together to explore future mobility services. The research question is addressed through a description of how stakeholder engagement played out in the ULL along with an analysis of the dynamics of co-design as a co-appropriation process within the ULL, which enabled stakeholders to engage in a social context across sectors and disciplines to co-learn ways of appropriating findings from the ULL as an explorative way of working. Co-appropriation is described as a process moving from acclimatization towards cogitation in co-design, with patching as an activity that supports the process. The thesis also elaborates on how findings from a ULL can be retained and scaled beyond the Living Lab through transformation games, as an example of a patching activity.
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| 9. |
- Ebbesson, Esbjörn, 1979-
(författare)
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Facilitating Distributed Multi-stakeholder Co-creative Innovation Processes– A Case from the Media Industry
- 2012
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Ingår i: IRIS. - Trondheim : Akademika forlag. - 9788232100903 ; , s. 69-82
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Konferensbidrag (refereegranskat)abstract
- Facilitating distributed co-creative activities within an innovation process involving multi-stakeholder perspectives such as diverse user groups, designers and organizational representatives is a challenging task. The distance on a conceptual level between participants has the potential to lead to both barriers and opportunities for co-creative activities, while also changing the role of the facilitator. The paper aim to explore this phenomenon further through the research question: How can facilitators work towards bridging conceptual distance between stakeholders in distributed multi-stakeholder co-creative innovation processes?’The researcher investigated the work of facilitators within a co-creative innovation process of user generated content services with the media industry through a case study. A theoretical framework centered around communities of practice and boundary spanning were used to gain an understanding of the facilitators work. The study concludes that the development of a shared language, use of boundary objects to aid translation and outer-level brokering before and during innovation activities are important processes that a facilitator use to decrease conceptual distance.
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| 10. |
- Ebbesson, Esbjörn, 1979-
(författare)
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Fragmented Digital Infrastructures : The case of Social (News) Media
- 2015
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Ingår i: 21st Americas Conference on Information Systems (AMCIS 2015). - Red Hook, NY : Curran Associates, Inc.. - 9780996683104 - 9781510814936 ; , s. 1172-1182
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Konferensbidrag (refereegranskat)abstract
- Digitization and contemporary use of social media platforms is changing how we perceive and use IT, both in organizations and as citizens or consumers. These developments have also transformed and changed many industries, bringing both opportunities and challenges. One industry that was affected by digitization relatively early is the media industry, leading to studies on online journalism, gatekeeping, reader interaction and other changing practices enabled by IT.This study attempts to highlight the IT infrastructure behind the changing practice to understand the relationship between the IT and the use. Through an online ethnography, this paper investigates the use of social media platforms in the newspaper industry. The findings indicate that newspapers either use an integration strategy, where they relinquish control over the feature to the social media platform, or an appropriation strategy where they take the integration a step further, to have the social media platform work for them.
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