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- Albinsson, Lars, et al.
(författare)
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Creating and sustaining successful knowledge management in purposeful communities : summary of key experiences from pioneers
- 2008
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Ingår i: Systems research and behavioral science. - : John Wiley & Sons, Ltd. - 1092-7026 .- 1099-1743. ; 25:5, s. 615-626
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Tidskriftsartikel (refereegranskat)abstract
- Based on research organized as a number of workshops, case studies and interviews with experienced practitioners as well as academics, we present in this report the most important findings on how to create and sustain successful knowledge management in a community environment. The cases, workshops and interviews deal specifically with the Microsoft Solutions Sharing Network (SSN) program, but the findings, conclusions and preliminary recommendations can be applied more generally to the development of any knowledge management community. A key conclusion is that the bulk of efforts toward creating successful knowledge management communities focus oil less technical, or softer aspects like leadership, culture, social settings and value of participation. However, these are essential, but not sufficient, ingredients for success. Technical issues, issues regarding development and customization of the tools used to facilitate knowledge management (for example, the SSN web portal), and emerging legal issues surrounding the sharing of intellectual property UP) may be perceived as somewhat less important to the participants, but are nevertheless key factors in the long term success of these communities. It is also concluded that the foundation for successful collaboration is primarily laid in the initial phases of community development. A community must make a positive impression oil its participants from the very beginning because most people will not give it a second chance. In this report we have highlighted three important areas to consider when establishing portals for knowledge management: Leadership, Purpose and Process/Infrastructure. A leadership with high credibility in the subject is needed to lead the participants in the right direction, manage the cultural processes and to make sure that relevant content can be found. Initially it is the content that brings people to a specific community. Thus, there has to be some common purpose that not only needs to be in congruence with the professional role of the participants but also be inspiring for them as well. Additionally, the community should have some sort of process that the participants can understand and suits the way they would like to interact. Face-to-face meetings and networking activities create trust which is important to get the process started. Language, IT platform, support and rules governing the contribution, creation and sharing of 'knowledge' for the community are other concerns that need to be considered within the process. Copyright (c) 2009 John Wiley & Sons, Ltd.
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- Albinsson, Lars, et al.
(författare)
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Towards a Co-Design Approach for Open Innovation
- 2008
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Ingår i: <em>Designed for Co-designers workshop</em>, Participatory Design Conference 2008 (PDC 2008). - School of Informatics, Indiana University, Bloomington, U.S.A : School of Informatics, Indiana University, Bloomington, U.S.A.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)
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- Albinsson, Lars, et al.
(författare)
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Turning the Internet Around : e-Me: The Students Ideal e-Service
- 2006
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Konferensbidrag (refereegranskat)abstract
- Today students, as many other groups of citizens, are offered, indeed required to use, a rapidly increasing number of e-Services. They range from school and course sites to interactions with authorities as well as companies offering student discounts. This paper reports on a pioneering project in Sweden with a radical approach to this, namely to issue the student with a electronic assistant, an e-Me, that schools, authorities and companies are required to address when interacting with the student. A larger number of students and partners, universities, companies and authorities, have been engaged in the design of such an e-Me. It might be thought of as turning the internet around – rather than having students keep track of sites, they will have to come to the students and interact with them in the way specified by them.
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- Alm, Håkan, et al.
(författare)
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ChatGPT a powerful assistant, when using Double-Loop Co-Design
- 2024
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Konferensbidrag (refereegranskat)abstract
- Computers can now carry out tasks, by first learning from being given examples, rather than just doing exactly what they are told, this is often referred to as Machine Learning or AI. This has given almost endless possibilities what these machines can ultimately do. At the same time, it also gives us many threats and things to worry about from a safety, security and ethical point of view and voices are raised that we should control what AI is allowed to do by laws and regulations. By applying a Double loop Co-design approach to science this paper focusses on ChatGPT and researchers experience with effectiveness and ethics related to use o this tool. 3 workshops were conducted with totally 14 participants from 5 continents. Most of the respondents are positive and excited about what Chat GPT and AI can do for us, but they are also worried. The main concerns are that AI will do the creative and fun parts of our work and that it produces false facts. In conclusion, if applying a perspective conscious view of knowledge, AI can inspire human controlled creativity and informed decision making with multi-perspective views of reality.
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- Alm, Håkan, et al.
(författare)
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Co-design Research and Business Development : Case of Scandinavian Airlines (SAS)
- 2014
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Ingår i: Systemic Practice and Action Research. - : Springer. - 1094-429X .- 1573-9295. ; 27:5, s. 465-483
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Tidskriftsartikel (refereegranskat)abstract
- The Co-design practices are carried out in different fields of studies. Some of the key advocates of Co-design originate from business. In this study the four steps of Co-design approach is applied. From the first step of Co-design, through interviews, log analysis and a channel survey, findings show that the failed dialogues with Avatar Eva are mainly concerned with five factors: interactivity; dialogue capability; consistency; knowledge; and synonyms. In the second step, carrying out customer workshops, we suggested ten ideal scenarios for Avatar Eva to perform better. In the third step, SAS decision makers decided to implement the first three scenarios: Eva’s synonyms; knowledge and Eva’s consistency. In the fourth step, another channel survey was carried out as well as a new log analysis to know the impact of the redevelopment above three scenarios. An important result of the study was that the company adopted a continuous use of Co-design as an approach of continuous improvement of the service quality performed by the Avatar Eva. It also opens a new set of questions framing the relation and transformation between Co-design as a research approach for knowledge creation and Co-design as a method for innovation and service quality improvements. The study presents an Extended Co-design Model, which illustrates how the Co-design inspires staff to use it for other functions within and without the SAS.
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- Alm, Håkan, et al.
(författare)
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Successful use of avatar/e-services : powerful, but needs a knowledge manager with proper methods
- 2011
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Konferensbidrag (refereegranskat)abstract
- In this paper we are presenting some theoretical background, some practical applications and some future scenarios of the use of the human being as a metaphor for design and implementation of e-services/avatars. The main conclusion is that e-services/avatars technology is a powerful concept but without a new profession as knowledge manager in the background, there’s a big risk for failure. We are also presenting a co-design model as a tool for the knowledge manager.
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