| 1. |
|
|
| 2. |
- Samuelsson, Peter, et al.
(författare)
-
Incremental and Radical Service Innovation in Healthcare
- 2019
-
Ingår i: Handbook of Service Science. - Cham : Springer. - 9783319985114 - 9783319985121 ; , s. 619-638
-
Bokkapitel (refereegranskat)abstract
- The growing cost and demand of healthcare is a major concern globally. Service innovation has been put forward as a top priority to address the challenges of healthcare. However, the concept of service innovation is poorly understood, in particular the differences between incremental and radical service innovation. The chapter makes two important contributions. Firstly, it conceptualizes incremental and radical service innovation based on internal and external changes; in particular, it identifies four types of service innovations. Secondly, it explores the effects and diffusion processes of service innovation. It aids practitioners and researchers to understand radical service innovation in a new way and to shed light on effects and diffusion of service innovation in healthcare.
|
|
| 3. |
|
|
| 4. |
- Camén, Carolina, 1975-, et al.
(författare)
-
Contracts as a Cornerstone in the Relationship Building
- 2012
-
Ingår i: International Journal of Quality and Service Sciences. - : Emerald. - 1756-669X .- 1756-6703. ; 4:3, s. 208-223
-
Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to investigate the significance of contracts in long‐term relationship building comparing public and private contexts. In order to investigate this, the paper addresses literature about relationship building, negotiation process and the role of contracts.Design/methodology/approachThis paper takes a qualitative approach and is based on comparative studies between the private and public sectors with the main focus on four companies within the public transport and paper industry. The unit of analysis is the enterprise's use of contracts in relationships. The analysis is based on the empirical material received from interviews and contextual analysis of the actual contracts. Internal and external documents have also been used in the analysis. The paper has categorized the material into different areas in relation to the relationship building.FindingsIn this paper the authors highlight the importance of contracts in the interaction between companies in different business situations. The findings in this study show that contracts function as cornerstones in relationship building. The conclusions also indicate that the type of contract used is depending of the uncertainty in the business relationship due to the relationship lifecycle. A main contribution from the study is that contracts affect the relationship building. In the private sector the relationship forms the contract while in the public sector the contract forms the relationships.Originality/valuePrevious research has mainly focused on how to manage long‐term relationships where the relationship is the result of a gradual development process between the parties and where there are few or next to no regulations regarding the interactions between the parties, for example who are involved or how the counterparty should be selected. Consequently, the results of this study adds to the literature the importance of contracts in long‐term relationship building comparing private and public contexts. Further, previous research has acknowledged that there is a need for more empirical research concerning the nature and form of contractual arrangements.
|
|
| 5. |
- Camén, Carolina, 1975-, et al.
(författare)
-
To trust or not to trust : formal contracts and the building of long-term relationships
- 2011
-
Ingår i: Management Decision. - : Emerald. - 0025-1747 .- 1758-6070. ; 49:3, s. 365-383
-
Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to explore how contracts are used to build and develop long‐term relationships in contexts where trust cannot be expected in advance – i.e. there is a lack of initial trust.Design/methodology/approachThis paper is based on a qualitative approach, while the present study used a documentary study focusing on 21 formal contractual dyads between contractors and fulfillers within the public transport sector.FindingsThe analysis of contracts in the public sector reveals the importance of formal contracts in relationship building, as a result of a number of factors that characterize this setting, including: the highly detailed specification of terms, legislation having an effect on the design of the contract, the bidding process, in situations where there is no negotiation process, no scope for further discussion after signing contracts, no learning processes, and contracts being used to conduct day‐to‐day business.Originality/valueThis research acknowledges the fact that there is a lack of empirical investigation into the nature and form of contractual arrangements, while the study contributes to this area by using formal contracts in a public context.
|
|
| 6. |
|
|
| 7. |
- Gottfridsson, Patrik, 1968-
(författare)
-
Development of new services in smaller organisations : they do just happen
- 2011
-
Ingår i: Australian Journal of Business and Management Research. - : New South Wales Research Centre Australia. - 1839-0846. ; 1:7, s. 91-99
-
Tidskriftsartikel (refereegranskat)abstract
- The aim of this study is to investigate how new services are actually developed in real life in small companies. Although conventional models of service development emphasise the importance of formal and structured processes, it is unclear whether most service development really is conducted in this way, and whether these formal models might merely represent theoretical structures that have been retrospectively imposed on the actual process. In particular, it is unclear whether the conventional view of formal and structured processes is applicable to smaller organisations with fewer employees. The present study therefore presents the findings from in-depth case studies of service development in eleven small Swedish companies. The study concludes that that it is difficult to identify any clear intention to pursue formal development processes in the companies studied here. Rather, service development could generally be described as ‘unstructured’ in all phases (planning, development, and market launch). Moreover, these phases overlap and impinge on one another in a flexible, unstructured, and informal manner. The study examines and explains the reasons for this generally unstructured approach to service development in smaller firms..
|
|
| 8. |
- Gottfridsson, Patrik, 1968-
(författare)
-
Different actors' roles in small companies service innovation
- 2014
-
Ingår i: Journal of Services Marketing. - : Emerald Group Publishing Limited. - 0887-6045. ; 28:7, s. 547-557
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose-The purpose of the study is to create an initial understanding of how various internal and external actors contribute to the development of new services based on the research question considering "which different actor takes part in small companies' service development processes in order giving access to the resources needed and what roles do they play?" Design/methodology/approach-Due to the lack of previous studies within the area, the focus in this study has been to use a qualitative method to reach a deeper insight about how small companies' service development could be described, as seen from an actor's perspective. Findings-Based on the empirical analysis, the study identifies seven main categories of actors who were involved in the service-development process that contributes with different types of resources and their role varies during the development process. The actors and their roles are presented in a model giving initial understanding how various internal and external actors contribute to the development of new services. Research limitations/implications-Using a qualitative approach, the research results may lack generalizability. Instead, the findings should be seen as an initial starting point for further studies. Practical implications-The paper's highlight a number of actor roles that need to be handled to create possibilities for small companies' service development. Originality/value-The paper fills a research gap in the service innovation research. Traditionally, this research has been focused on larger companies, with a focus on what happens inside the companies.
|
|
| 9. |
|
|
| 10. |
|
|
