| 1. |
- Hardemo, Isa
(författare)
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On the practice of queuing and new forms of interaction
- 2006
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The practice of queuing is a daily experience for most of us and it is usually difficult to combine it with other activities. This indicates that people involved in the act of queuing become a bit too occupied with maintaining one's position in the queue. Despite that queuing is a common phenomenon, queuing situations are now often equipped with aids based on numbers that help regulating the queuing order. Still, the practice of queuing includes several nuances of social interaction that demands careful attention from its participants for it to work. Based on cases and concepts with varying levels of viability, this thesis investigates the practice of queuing as a design space. The thesis further suggests how a more flexible queue could be designed. An overall aim is to examine how to provide greater action space for participants in a queue and enable for new forms of interaction. In order to queue from a distance, much of what traditionally constructs the queue is redesigned. To address these issues from a usability point of view, it is a challenge to create an interaction design that allows different ways of queuing, without deviating too much from features that are evaluated as decisive to maintain.
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| 2. |
- Helgeson, Bo, et al.
(författare)
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Innovation for future mobile services
- 2003
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- The mobile telecom industry has developed a substantial amount of mobile services that have attracted few end-users. The new mobile telephony systems will offer even more possibilities to develop mobile services, and frequent use of mobile services is necessary to warrant the high investment cost in those systems. But how do we then meet users and their needs with continued development of mobile services and prod-ucts? In this project we have started a work to find new ways to identify and screen new possible mobile services. The approach is based on ethnographic studies and economic modeling of everyday work. The project has resulted in a “prototype” method where Work Practice studies are combined with a fairly simple economical screening model. In a pilot study like this it is not possible to solve the fundamental problems of the mobile industry, but it could be seen as a beginning of a work of reconnaissance. We have identified some exciting possibilities, but also some considerable problems. In or-der to be successful, the innovation process needs to be accompanied by a parallel de-velopment of new business models that supports the development of services that ad-dresses the end-users needs. There is also a need for research to understand how inno-vations from “outside” are received and processed in organizations and together with industry increase the effectiveness of the whole innovation process. This pilot study has produced valuable experiences for a continued work. The pro-ject have also resulted in a long list of suggestions for new or refined mobile services. Most of the suggestions could be seen as derivatives of existing services. In one way you could therefore question the “innovation effectiveness” of the method. But the used methods could be seen as a starting point for further development in order to address the question of how to organize environments and processes for real innovation.
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