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- Andersson, Dan, 1966, et al.
(författare)
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The transport service triad: a key unit of analysis
- 2019
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Ingår i: Journal of Business and Industrial Marketing. - 0885-8624. ; 34:1, s. 253-266
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The purpose of the paper is to identify and discuss the transport service triad (TST) as a key unit of analysis to understand the operations and conditions for change in freight transport systems at the micro level, i.e. at the level of analysis where business decisions and change interaction take place. Design/methodology/approach The theoretical framing is rooted in the IMP approach and in the literature on triads. A case study approach is used to illustrate the TST by analyzing a case involving a wholesaler of installation products, tools and supplies, a main construction company and a transport service provider. Findings The paper shows how the connections between the business relationships in the TST, influenced by connections to relationships outside the triad, impact on the efficiency in freight transport. The paper illustrates how analysis of TSTs can be applied in micro-level studies of change in freight transport systems and in supply networks. Research limitations/implications The triadic approach is instrumental to understand change in the transport system because it includes all relevant parties and relationships of concern, as well as the logic framing of their actions. However, while arguing that TSTs are generic to their nature, each TST is unique and needs to be identified and analyzed in its specific context. Practical implications The suggested framework may contribute to an understanding of the embeddedness of transport services in supply/business networks. The framework may support the development of new ways of operating and creating value for customers and offering sustainable transport solutions. Originality/value From the transport policy makers’ perspective, micro-level analysis is important to understand behavioral adjustments to new policies
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- Holma, Anne-Maria, 1959
(författare)
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Development of trust and distrust in business triads
- 2011
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Ingår i: 21st Nordic Workshop on Interorganizational Research, Hanken School of Economics, Vaasa, Finland, August 15-17, 2011.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)
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- Holma, Anne-Maria, 1959
(författare)
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Interpersonal interaction in business triads—Case studies in corporate travel purchasing
- 2012
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Ingår i: Journal of Purchasing and Supply Management. - : Elsevier BV. - 1478-4092. ; 18:2, s. 101-112
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Tidskriftsartikel (refereegranskat)abstract
- This study applies a triadic perspective to business triads of an industrial buyer, its service supplier and intermediary partners. The focus is on the structural, relational and cognitive features of interpersonal interaction. The study also takes into account strategic level interactions and interactions related to daily operations, thus providing insight into long and short-term interactive processes. Dedicated contacts and the social bonds between them provide important channels for both tacit and explicit information within and between the organizations, specifically at the operational level. The study contributes to service purchasing and supply literature by analysing complicated supply networks at the micro-level, and by providing concepts and models for the study of interactions in triadic contexts. Managerial implications relate to the importance of creating trusting relationships within and between the organizations. The longitudinal approach adds to our understanding of ongoing service purchasing processes and the dynamism of business relationships.
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