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- Arvidsson, Viktor, 1984-, et al.
(författare)
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Information systems use as strategy practice : a multi-dimensional view of strategic information system implementation and use
- 2014
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Ingår i: Journal of strategic information systems. - : Elsevier. - 0963-8687 .- 1873-1198. ; 23:1, s. 45-61
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Tidskriftsartikel (refereegranskat)abstract
- Information systems (IS) are strategic in so far as they are used to realize strategic intent. Yet, while much has been said about aligning IS functionality with the strategic intent and how to organizationally implement strategically aligned systems, less is known of how to successfully implement strategic change associated with system use – a truly critical challenge within strategic IS implementation. Drawing on a strategy-as-practice perspective we address this gap by developing a multi-dimensional view of IS strategy, conceptualizing three key challenges in the IS strategy process, to explain how and why a paper mill, despite successfully implementing a strategic production management system, failed to produce intended strategic change. We call this outcome strategy blindness: organizational incapability to realize the strategic intent of implemented, available system capabilities. Using a longitudinal case study we investigate how cognitive rigidity of key actors and fixed, interrelated practices shaped the implementation of the new production system. We also identify core components and dynamics that constitute a richer multi-dimensional view of the IS strategy implementation (alignment) process. In particular, we identify three salient factors that contribute to strategy blindness – mistranslation of intent, flexibility of the IT artifact and cognitive entrenchment – and discuss how they affect strategic implementation processes. We conclude by discussing implications of our findings for IS strategy theory and practice, especially the contribution of strategy-as-practice to this stream of research.
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- Arvidsson, Viktor, 1984-, et al.
(författare)
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Outflanking with information technology : a dialectic model of organizational transformation
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- The information systems (IS) literature conveys two opposing narratives of how to create radical organizational transformation (OT) with information technology (IT): “Iron fist” scholars argue that such OT is best achieved by resolute leaders capable of driving episodic change by fiat, while “velvet glove” scholars posit that OT is best induced incrementally by compassionate leaders who nurture shared vision and minimize conflict. These narratives portray implicitly gendered management stereotypes and promote accounts of heroism. Built to celebrate deliberate managerial action, they also brush aside back-stage work necessary for successful IS strategy implementation and cast IT in the marginal role of a trigger for or enabler of OT. To address these shortcomings, we advance a dialectic model of OT that views IT as a material change agent. To synthesize insights from these opposing narratives of change, our dialectic model also interrogates dominant assumptions in received OT theory. The model is motivated by an unexpected and intriguing case of OT in a Swedish municipality where initially peripheral actors used IT to gradually bring about a much-contested radical change to the organization’s service logics. These actions resembled the military tactics founded on stealth and surprise that military leaders use to overcome overwhelming enemies; therefore, we term the new OT narrative “outflanking.” The narrative foregrounds three tactical IT uses—shielding, priming, and enrolling—that the actors deployed to overcome the opposition. As a result, we theorize that the role of novel IT uses is a necessary component of contemporary OT. Following a call for analyses of OT that recognize material effects of IT, the article concludes with a discussion of how managers can strike alliances with peripheral actors to render their organizations more dynamic, and how researchers need better articulate the complexity of the current IT-based OT.
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- Arvidsson, Viktor, 1984-, et al.
(författare)
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To make or fake sense of information technology? : strategic ambiguity as a source of radical change
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- While Information Technology (IT) resources signal different meanings to different actors, strategy scholarship advocates the establishing of tight links between the functional role and strategic purpose of IT resources. Particularly, the “interpretative flexibility” of IT resources is depicted as an obstacle for effective strategy implementation that needs to be overcome through planned deployment, training, and control. We challenge this conventional assumption. Through applying a practice lens in a qualitative multi-site case study, we identify four types of IT resource configurations, theorizing IT resource ambiguity as a source for radical change. Ultimately, we observe how, when, and why ambiguous uses of IT can form critical elements of new IT strategy practices, and suggest several implications of the observed IT resource ambiguity for strategy and management research.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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From Technological Transitions to Service Transitions : A Study of Attenuation Effects in IT Service Provisioning
- 2015
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Ingår i: Journal of Information Technology Services. - 1975-4256. ; 14:2, s. 337-354
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Tidskriftsartikel (refereegranskat)abstract
- In a day and age when contemporary businesses are transformed, driven by a service-dominance logic and dependent upon IT, we need to understand how firms cope with technological adaptations and how such technological adaptations can lead to service adaptations. Drawing on a framework on technological transitions and an interpretive longitudinal case study of the services provided by a team within a large public IT firm, this article addresses the following questions：How do service transitions come about? Can we distinguish particular patterns in service transition processes? This research unveils how technological and social dimensions mutually constitute each other within development and implementation of service provisioning. The findings show how：(a) IT plays a fundamental role in service provisioning; (b) technological transitions are the necessary but insufficient preconditions for service transitions; and (c) there are attenuation effects when it comes to the move from technology transition to service transition.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Living on the edge : balancing rigor and relevance within an action research context
- 2010
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Ingår i: Industrial informatics design use and innovation. - Hershey : IGI Global. - 9781615206926 - 9781616923143 - 9781615206933 ; , s. 102-109
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This paper describes the efforts in ensuring research relevance by means of an industrial PhD project. The project is aiming at strengthening the relevance of research and development by educating scientists with an insight into the practical aspects of research and development and by developing networks in which knowledge can be effectively disseminated between industry and university. The project is taking its stand with an empirical and industrial centre with a technical solution called Dynamo, which is delivered by the company Logica. Dynamo, an intelligent portal that seamlessly connects systems, user information, roles and rule sets, and its context will provide a rich and useful empirical source from which to launch the action research process. The project contains two distinct stakeholders – industry and academy – jointly guiding the project and making sure that both worlds get a result that is in line with and contributes to their business. To this end two key stakeholders that have taken on the role as gatekeepers of rigor and relevance respectively. Taking position in the middle of the action is the PhD student who, by living the life of both researcher and consultant, will take on the role of balancing rigor and relevance. The chosen research approach together with the complex implementation context together with makes it crucial to take on an open minded selection.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Managing digital infrastructures: negotiating control and drift in service provisioning
- 2019
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Ingår i: International Journal of Business Information Systems. - : InderScience Publishers. - 1746-0972 .- 1746-0980. ; 30:1, s. 51-78
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Tidskriftsartikel (refereegranskat)abstract
- The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in today’s organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large international firm. Using the encounter-episode process model as structuring principle and focusing on the tension between control and drift, we analyse the evolution of the provider’s efforts to manage a portfolio of digital infrastructure services over a period of ten years. Based on these analyses, we uncover the involved complexities and dynamics, how control efforts and drift were constituted and how the infrastructure services were managed by continuously balancing control and drift. In conclusion, we relate the findings to extant literature to discuss new insights into provider management of digital infrastructure services. Copyright © 2019 Inderscience Enterprises Ltd.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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The role of context in managing information infrastructure services
- 2010
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Ingår i: ICIS 2010 Proceedings. - : AIS Electronic Library (AISeL). - 9780615418988
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Contemporary organizations are increasingly dependent on information infrastructures to deliver their services. However, information infrastructures are highly complex and dynamic, which lead to considerable management challenges. This research aims to contribute to our understanding of these challenges through an in-depth investigation of a team responsible for information infrastructure services at a large business and technology service company. The complexity and dynamics faced by the team emphasizes the important role of context in managing its information infrastructure services and underlying technology platform. To investigate the team’s practice we therefore adopt contextualist inquiry in combination with a pluralist approach based on four complementary theoretical lenses; technological frames of references, risk management, control versus drift, and dynamic capabilities. As contributions, this research has the dual goal to improve the teams’ practices while at the same time providing new theoretical insights about the role of context in management of information infrastructure services.
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