| 1. |
- Fardous, Jannatul, et al.
(författare)
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Exploring Collaborative Information Search Behavior of Mobile Social Media Users in Trip Planning
- 2017
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Ingår i: iConference 2017. - : iSchools. ; , s. 435-444
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Konferensbidrag (refereegranskat)abstract
- Social media is an increasingly important source for tourists seeking information about their intending holidays. Tourists obtain travel related information by interacting with their social networks. However, social media users’ collaborative search behavior is an under-studied area. This paper investigates collaborative search behavior of mobile social media users when they plan for a group trip. We surveyed sixty-three (63) Australian participants. Findings show that tourists collaborated on social media for a range of trip planning activities, such as searching, gathering, obtaining, sharing and validating information at different stages of the trip planning process. Notable findings include 92.10% of participants used Facebook messenger for collaborations, and the majority (62.96%) searched on social media for information about attractions to see at their destination; also, 73.80% used social media to gather information related to their travel at the beginning of their planning process and 41% used social media at the end of planning process to validate information for their travel decision-making. About 42.86% changed their minds as a result of social media interactions.
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| 2. |
- Fardous, Jannatul, et al.
(författare)
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Group trip planning and information seeking behaviours by mobile social media users : A study of tourists in Australia, Bangladesh and China
- 2021
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Ingår i: Journal of information science. - : SAGE Publications. - 0165-5515 .- 1741-6485. ; 47:3, s. 323-339
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Tidskriftsartikel (refereegranskat)abstract
- Social media plays an increasingly important role in travel information seeking and decision-making. However, there is limited understanding of how a group of tourists use social media to plan trips collaboratively and the different practices between countries. In this study, we investigated the collaborative information seeking (CIS) and sharing behaviours of mobile social media users from Australia, Bangladesh and China. Specifically, we surveyed a total of 219 participants to explore the differences in CIS behaviours when people were planning a group trip. The findings suggest significant differences among three countries in terms of the motivations of using social media, CIS activities and social interactions outside the group. Key findings include Bangladeshi and Chinese travellers preferred known contacts on social media, while Australian tourists intended to use both known contacts and user-generated contents for seeking information. The findings also show that social interactions employed by individuals are considered as an important complement of and are interwoven with in-group CIS; both contribute to tourism information seeking. Finally, we propose a framework for CIS research in the tourism domain.
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| 3. |
- Mouda Ye, Edwin, et al.
(författare)
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Understanding roles in collaborative information behaviour : a case of Chinese group travelling
- 2021
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Ingår i: Information Processing & Management. - : Elsevier BV. - 0306-4573 .- 1873-5371. ; 58:4
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Tidskriftsartikel (refereegranskat)abstract
- A group trip entails collaborative information behaviour (CIB) of multiple actors seeking, sharing, and using travel-related information. However, there is a lack of investigation on how people choose to assume or be appointed different CIB roles during such leisure projects. Thus, limited information support is provided to travellers involved in group trips. This article investigates role adoption to show how group travellers involved in CIB through different actions. A naturalistic inquiry on CIB was conducted with 20 travel groups from mainland China to Australia. Of these, 36 real tourists participated in the study through initial demographic questionnaires, pre- and post-trip interviews, and self-reported diaries during the travel. Data were analysed using iterative coding guided by the constructivist grounded theory. Results suggested the complexity of CIB among group travellers. Besides searching together as equal peers, most group travellers voluntarily assume different CIB roles which are often implicit. Six distinct CIB roles were identified, including team player, all-rounder, influencer, authoritarian, supporter, and follower. Furthermore, the distribution of such roles in a travel group was examined and classified into five patterns. The findings also contribute to information seeking research in tourism discipline. Practical implications are provided regarding system support for collaborative work and tourism information provision.
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| 4. |
- Ye, Edwin Mouda, et al.
(författare)
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“Active followers” : An emerging role of information behaviour among group holiday makers
- 2019
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Ingår i: Proceedings of the annual meeting of the ISSS. - : Wiley. - 1999-6918. ; 56:1, s. 829-831
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Tidskriftsartikel (refereegranskat)abstract
- In an era of information overload, people often work together on information‐intensive projects. Group holidaying is such an example where people plan and conduct trips together. In this poster paper we present preliminary findings from an ongoing investigation of collaborative information behaviour of group holidaymakers. Through a grounded‐theory approach, preliminary findings show that not all members of the travel group engage equally in the information search. A role labelled “active followers” is identified and the role‐taker's contribution to the group's information seeking and decision‐making is discussed. This paper calls for attention to heterogeneity within collaborating groups and invites further discussion of research into this topic in information science community.
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