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- Jaadla, Henn, et al.
(författare)
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Developing a tool for self-assessment of IT process maturity : A design science research initiative
- 2018
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Ingår i: Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018). - : CEUR-WS. - 1613-0073. ; 2218, s. 281-292, s. 281-292
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Konferensbidrag (refereegranskat)abstract
- Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a permanent part of the toolkit used by the bank, to continuously describe a baseline of current state - "where are we today". Such baseline will assist the IT organization in identifying the gap to a wanted future state, and will thereby become the basis for any improvement plans. This paper presents the first steps in this DSR project and highlights the need and benefits of conducting the project as a DSR project.
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| 2. |
- Johansson, Björn, et al.
(författare)
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A DSR Study on Iterative Tool Development to Measure IT Process Maturity in an Agile Context
- 2023
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Ingår i: ISD 2022. - : Springer. ; , s. 1-17
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Konferensbidrag (refereegranskat)abstract
- This paper presents the design of a tool for recurring quantitative self-assessment of IT Service Management (ITSM) process maturity in a financial institution implementing agile software development as a new way of working. This change brought on an increased need to monitor ITSM process performance, and a Design Science Research (DSR) project was launched to create an ITSM maturity assessment tool. Continual improvement of ITSM processes can be measured by performing a process maturity assessment, comparing the organization’s process performance against a best-practice reference set of processes. This paper reports a development project for a quantitative measuring survey-based tool. Due to the increasing use of agile methods, there is an increase in research attention to the coexistence of agile and ITSM maturity assessment tools. The results show that a company-wide ITSM process maturity assessment can be established as a survey-based self-assessment in an agile software development context. The aggregate scores from this self-assessment present a good indicator of the organization’s process performance, especially when complemented by a reference score. A key learning is that the iterative DSR methodology made it possible to create a tool that in good way measure ITSM process maturity in an agile context.
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