| 1. |
- de Giorgio, Andrea, Dr Eng., et al.
(författare)
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Measuring the effect of automatically authored video aid on assembly time for procedural knowledge transfer among operators in adaptive assembly stations
- 2021
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Ingår i: International Journal of Production Research. - : Informa UK Limited. - 0020-7543 .- 1366-588X.
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Tidskriftsartikel (refereegranskat)abstract
- Can automatically-authored videos of industrial operators help other operators to learn procedural tasks? This question is relevant to the advent of the industrial internet of things (IIoT) and Industry 4.0, where smart machines to help human operators rather than replacing them, in order to benefit from the best of humans and machines. The study considers an industrial ecosystem where procedural knowledge (PK) is quickly and effectively transferred from one operator to another. Assembly tasks are procedural in nature and present a certain complexity that still does not allow machines and their sensors to capture all the details of the operations. Especially if the assembly operation is adaptive and not fixed in terms of assembly sequence plan. In order to help the operators, videos of other operators executing the complex procedural tasks can be automatically recorded and authored from machines. This study shows by means of statistical design and analysis of experiments that expert aid, provided before each subassembly, can reduce the assembly time of an untrained operator, whereas automatically authored video aids can transfer PK but producing an opposite effect on the assembly time. Therefore, hybrid training methods are still necessary and trade-offs have to be considered. Managerial insights from the results suggest an unneglectable impact of the choice to digitize industrial operations too early. The experimental studies presented can act as guidelines for the correct statistical testing of innovative solutions in industry.
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| 2. |
- Jocevski, Milan
(författare)
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Blurring the Lines between Physical and Digital Spaces: Business Model Innovation in Retailing
- 2020
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Ingår i: California Management Review. - : SAGE Publications. - 0008-1256 .- 2162-8564.
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Tidskriftsartikel (refereegranskat)abstract
- Traditional retail practices are under stress as retailers ponder various ways of setting up a sustainable omnichannel business model. A significant challenge in their endeavor relates to the blurring lines between physical and digital worlds. This article analyzes three retailers’ exploratory efforts of alternative physical retail spaces. There are five key innovation areas to revamp for such a retail store: in-store technology, the role of sales associates, leveraging a mobile channel, data analytics, and collaborations. Moreover, physical retail space can serve as an aggregation hub that connects various retailer-customer interaction points across physical and digital spaces.
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| 3. |
- Jocevski, Milan
(författare)
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Exploring the growth challenge of mobile payment platforms: A business model perspective
- 2020
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Ingår i: Electronic Commerce Research and Applications. - : Elsevier. - 1567-4223 .- 1873-7846. ; 40
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Tidskriftsartikel (refereegranskat)abstract
- The power of platform business models has grown as our economies become increasingly digital, but how companies address the challenge of platform growth to achieve a critical mass of users remains unclear. In this study, we take a business model (BM) perspective to understand how mobile payment platform providers go about addressing such a challenge. We studied how mobile payment providers engaged in innovation of their business models, and thus identified three pertaining aspects: rethinking the relationship management with retailers, creating partnerships with other actors in the payment ecosystem to complement and deliver the proposed value, and integrating and using front-end mobile technology. Furthermore, our study suggests that mobile payment providers need to adapt their role within the ecosystem to scale the platform, and that it will depend on their choice of scope of geographic availability. Finally, we suggest that mutual adaptation of BMs of platform-associated actors leads to improved diffusion of the platform offer, which also hints at the need for researchers to revisit innovation diffusion and technology adoption theories by acknowledging the importance of the BM of the offer side of technology.
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| 4. |
- Jocevski, Milan, 1989-
(författare)
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Going digital : Business model innovation in omni-channel retailing
- 2019
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Over the last ten years, digital technologies have had immense effect on the way we live and work, on organizational forms, and on industrial trends. These effects have not left retail industries and their various actors untouched, but have rather forced them to adapt to the changing environment. At the same time, the digital age has brought new organizations that have leveraged ubiquitous Internet access and the pervasive adoption of smartphones which created new, previously non-existent mobile-based services. With these changes emerged the phenomenon of retail digitalization, a process of ongoing change through the integration of digital, primarily mobile, technologies into retailing.Although the depicted transformation offers multifaceted opportunities for advancing organizational growth, it also represents fundamental challenges to our understanding of the dynamics of organizational change, intertwined with changes at both higher (inter-organizational) and lower (intra-organizational) levels. In particular, this thesis addresses the business model innovation efforts of retailers across different industry segments, as well as those of mobile payment providers as key partners of retailers in the complex and increasingly networked empirical context. Through the exploratory case-based research, this thesis makes three contributions. The first relates to the contribution to retailing literature by employing a business model perspective to emphasize particularly important aspects of the emerging transition to omni-channel retailing that allows the customer to engage with a retailer whenever and however they wish to. These are seamless and experiential shopping as a new value proposition, the use of technology-mediated interfaces to enhance customer experience, integrated data analytics as a potential source of competitive advantage, and the importance of partnerships for successful value delivery. Secondly, this thesis contributes to the emerging discussions on the dynamics of business models by providing empirical findings of the business model innovation process. Finally, this thesis suggests that a business model should be seen as a relational aggregator at a network level, i.e. a device to explain the interconnectedness of companies in the digital age, and highlights the need for a network-oriented view of business model innovations in such an environment.
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| 5. |
- Jocevski, Milan, et al.
(författare)
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Harmonized Supervision of Degree Project Work
- 2019
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Konferensbidrag (refereegranskat)abstract
- Background and purposeEffective supervision practices are vital for the educational and professional development of students,for continuous growth of supervisors, as well as for the development of respective scientific fields. In lightof different learning styles (Taylor & Beasley 2005) and having in mind the time resource constraints ofsupervisors, it is not easy to point out the best pedagogical approach to supervision that maximizes thelearning experience. In addition to the traditional individual supervision (IS) style there are other options(e.g., group supervision (GS) and peer supervision (PS)), which offer certain advantages. These threestyles do not exclude each other, but can rather be combined to complement each other’s strengths.In order to maximize the effectiveness of combining multiple approaches, it is essential to understand itsadvantages and disadvantages. Based on a survey of different experiences among supervisors andstudents collected from different Swedish education institutions, our paper suggests ways to optimizethe supervision processes. Moreover, we call it harmonized supervision, and belive that it would savetime and effort for the supervisors, and help students to overcome the individual limitations of eachsupervision style. Work done/work in progressIn order to study the preferences of students and supervisors with respect to IS, GS, and PS weconducted a survey among faculty members as well as former students at four higher educationinstitutions (HEIs), where our goal was to aggregate their experiences and learnings. The sampling wasdone in two-stages. First, we selected the HEIs. Due to convenience and connections to specific departments at given HEIs that the authors had, we then sent e-mail invitations to both students andsupervisors at these HEIs. In the second stage, through a voluntary process, respondents from bothgroups took part in the survey. Questions in the survey were inspired by the previous experiences of theauthors, and traditional supervision approaches of the affiliated institutions. We asked informants abouttheir experiences, and what they believed were advantages and disadvantages of each of theexperienced supervision styles. Finally, data was analyzed using descriptive statistics and qualitativeanalysis of open-ended questions. Basically, we looked into which style was used the most and in whichsituations, as well as compared different answers that spoke in favor and against each style.Results/observations/lessons learnedIt is interesting to note that supervisors and students had similar views with respect to IS, GS, and PS. Interms of IS “lack of different perspective” and “limited flows of new idea/opinions” are among thedrawbacks highlighted by both supervisors and students. Interestingly enough, a solution to these issuesis readily available among the benefits of GS and PS, i.e., “New ideas for solving problems” and“Diverse feedback”. This observation leads us to conclude that combining IS, GS, and PS in aharmonized supervision approach. By harmonized supervision we refer to an approach where GS andPS are used as the basis, and where IS is used only when needed.Take-home messageRegardless of the choice of the supervision method, one can note that a mixture of style is moreeffective depending on the learner’s phase, which can be broken down in two main stages. In theinitial phase, the supervisor exercises a more structural and contractual style. For instance, thesupervisor acts as a teacher explaining the research method and the student performs it on a step-bystep basis. The next stage is the training phase, where the supervisor can give the student moreformative assessment support and feedback to develope student's skills until a certain autonomy qualityis achieved. Lastly, the learner becomes a master of the thesis topic and therefore becomes moreindependent. When considering supervision it is important to think about different levels of intellectualdevelopment and the social component of the learning process. At the second phase, i.e. trainingphase, the supervisor can adopt group or peer supervision. Engaging the students in peer and groupsupervision may be conducive to the creation of a more secure learning environment. However, it isessential to provide a constructive group constellation and complementing instructions for peers tomaximize the learning outcomes in an efficient manner.
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| 6. |
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| 7. |
- Jocevski, Milan, et al.
(författare)
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Interconnected business models: Present debates and future agenda
- 2020
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Ingår i: Journal of business & industrial marketing. - : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189.
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Tidskriftsartikel (refereegranskat)abstract
- This study seeks to provide a review of the emergent literature in order to advance the current understanding of the business model (BM) concept in a context in which more than one actor is actively involved in the development and delivery of a joint offer based on information and communication technologies.The paper employs a systematic literature review approach. The review is based on 25 systematically-selected publications published from 2000 to 2018 and retrieved from bibliographic databases and through a process of snowballing.The authors found several alternative conceptualizations of a BM at a network level, which highlighted different elements as core components. Based on this, our findings suggest the literature has a fragmented view of what the BM concept entails at a network level, and of which actors are relevant. Conversely, there is a consensus that a single-firm view is inadequate for describing and studying joint value architectures due to its inability to consider all involved actors and their activities and resources. Therefore, a network-oriented view, as a relational aggregator, is a possible way forward.The study contributes to the current understanding of a BM concept at a network level and suggests three viewpoints from which to interpret value architectures at different levels of analysis: single-firm view, dyadic-level view, and network-oriented view. Furthermore, the authors highlight several gaps to be studied and provide avenues for future research opportunities for scholars.
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| 8. |
- Jocevski, Milan, et al.
(författare)
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Transitions towards omni-channel retailing strategies : a business model perspective
- 2019
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Ingår i: International Journal of Retail & Distribution Management. - : Emerald Group Publishing Limited. - 0959-0552 .- 1758-6690. ; 47:2, s. 78-93
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Tidskriftsartikel (refereegranskat)abstract
- Purpose Digitalisation has been identified as a driving force behind retail sector transformation. The purpose of this paper is to provide a deeper understanding of how omni-channel strategies link to the digitalisation phenomenon. The study is explorative in nature and aims to expand existing knowledge by using a business model (BM) perspective. Design/methodology/approach The study uses a qualitative approach. Data collection involved a questionnaire answered by 13 firms from three retail segments (i.e. fashion, consumer electronics and bookstores and media) and a group discussion with senior managers. The data were complemented with information from websites, applications and available online reports. Findings The findings present empirical insights about different strategic and BM approaches to omni-channel retailing and highlight examples of pioneering retailers from the Italian market. The proposed framework consolidates earlier studies and puts forward three dimensions for a successful transition to omni-channel retailing BMs: a seamless customer experience, an integrated analytics system and an effective supply chain and logistics. Originality/value First, this paper applies a BM perspective as a novel approach for analysing a transition to omni-channel retailing. Second, it is based on empirical analysis of three retail segments, which provide new insights into omni-channel strategies in the retailing literature.
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