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Sökning: WFRF:(Kleinaltenkamp Michael)

  • Resultat 1-5 av 5
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1.
  • Kleinaltenkamp, Michael, et al. (författare)
  • Resource entanglement and indeterminacy : Advancing the service-dominant logic through the philosophy of Karen Barad
  • 2023
  • Ingår i: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X.
  • Tidskriftsartikel (refereegranskat)abstract
    • Resources are central to value creation processes. Hence, marketing and service research rely heavily on conceptualisations of resources and resource integration for theory building efforts. One of the most widely accepted marketing lenses on resources and resource integration is the service-dominant (S-D) logic. Depicting resources as becoming and contextual, S-D logic argues that their usefulness co-depends on other resources. Some assumptions of S-D logic have been challenged particularly its dichotomous categorisation of operand and operant resources. To inform ongoing S-D logic theorising, our article problematises the multiple and contradictory ontological views upon resources and resource integration present within S-D logic. Moving beyond critique, we propose concrete means for reconciling these contradictions. Seeing a parallel between S-D logic's ontological inconsistencies and past ontological disagreements in the philosophy of science, we draw on the philosophical perspective of Karen Barad to develop a consistent onto-epistemological foundation for conceptualising the becoming nature of resources in S-D logic. The theory adaptation we perform enhances the applicability and explanatory capacity of S-D logic, while also offering a more robust and rigorous foundation for marketing and service research at large and giving managers new means to make sense of co-dependent resource phenomena.
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2.
  • Becker, Larissa, et al. (författare)
  • Actor experience : Bridging individual and collective-level theorizing
  • 2023
  • Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 158
  • Tidskriftsartikel (refereegranskat)abstract
    • Many marketing phenomena involve a group’s collective experiences; however, marketing research largely focuses on an individual’s experiences. This research argues that individual-level theorizing alone is inadequate to capture collective experiences, such as how families, teams, or business customers experience good and/or services. This article thus aims to conceptualize actor experience as encompassing both individual and collective experiences. We draw on S-D logic and phenomenology to describe how experience emerges for individual and collective actors. We then demonstrate the application of our conceptualization by informing a central marketing notion: the determination of value. More specifically, we delineate two types of value determination, value experience and value attribution, and discuss how social interaction and institutional factors influence them. This study contributes to marketing literature with the conceptualization of actor experience that can be applied to the study of collective phenomena and to S-D logic metatheory by advancing the understanding of value determination.
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3.
  • Danatzis, Ilias, et al. (författare)
  • Actor Ecosystem Readiness : Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem
  • 2021
  • Ingår i: Journal of Service Research. - : Sage Publications. - 1094-6705 .- 1552-7379. ; 25:2, s. 260-280
  • Tidskriftsartikel (refereegranskat)abstract
    • Fueled by technological advances, service delivery today is increasingly realized among multiple actors beyond dyadic service encounters. Customers, for example, often collaborate with peers, service employees, platform providers, or other actors in a service ecosystem to realize desired outcomes. Yet such multi-actor settings pose greater demands for both customers and employees given added connectivity, changing roles, and responsibilities. Advancing prior dyadic readiness conceptualizations, this article lays the theoretical ground for an ecosystem-oriented understanding of readiness, which we refer to as actor ecosystem readiness (AER). Grounded in a six-stage systematic synthesis of literature from different disciplines, our AER concept unpacks the cognitive, emotional, interactional, and motivational conditions that enable a customer or an employee to navigate a service ecosystem effectively. Building on human capital resource literature, we propose a multilevel framework around five sets of propositions that theorize AER's nomological interdependencies across ecosystem levels. In articulating the process of how AER results in higher-level ecosystem outcomes, we demonstrate how AER serves as a microfoundation of service ecosystem effectiveness. By bridging this micro-macro divide, our AER concept and framework advance multilevel theory on human readiness and critically refine the service ecosystem concept itself while providing managerial guidance and an extensive future research agenda.
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4.
  • Edvardsson, Bo, 1952-, et al. (författare)
  • Institutional logics matter when coordinating resource integration
  • 2014
  • Ingår i: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X. ; 14:3, s. 291-309
  • Tidskriftsartikel (refereegranskat)abstract
    • Resource integration has become an important concept in marketing literature. However, little is known about the systemic nature of resource integration and the ways the activities of resource integrators are coordinated and adjusted to each other. Therefore, we claim that institutions are the coordinating link that have impact on value cocreation efforts and are the reference base for customers’ value assessment. When conceptualizing the systemic nature of resource integration, we include the regulative, normative, and cognitive institutions and institutional logics. This article provides a framework and a structure for identifying and analyzing the influence of institutional logics on resource integration in service systems.                  
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5.
  • Kleinaltenkamp, Michael, et al. (författare)
  • Engagement-driven institutionalization in market shaping : Synchronizing and stabilizing collective engagement
  • 2021
  • Ingår i: Industrial Marketing Management. - : Elsevier. - 0019-8501 .- 1873-2062. ; 99, s. 69-78
  • Tidskriftsartikel (refereegranskat)abstract
    • Although recent literature on market shaping highlights the importance of actors' engagement dispositions and behaviors and their interplay with institutional work, little is understood about the mechanisms that facilitate the institutionalization of engagement dispositions and behaviors within the market-shaping process. Beyond this backdrop, this conceptual paper addresses how the engagement of multiple actors contributes to institutional change within market shaping. To answer this question, our paper considers the concept of synchronization as a mechanism that facilitates the alignment of multiple actors' engagement dispositions and behaviors to generate collective engagement within institutional work. Applying the emerging theory of Practice-driven Institutionalism as well as the concept of collective engagement, we develop a process model of engagement-driven institutionalization that consists of three stages: (1) the synchronization of collective dispositions and behaviors, (2) the development of temporal stability of these behaviors through self-reinforcing mechanisms resulting in practices, and (3) the ensuing institutional change for market shaping. By connecting this model to the market-shaping process, we demonstrate how our model contributes to a better understanding of the theoretically fuzzy processes of institutional change within market shaping and how it may help market shapers in their endeavors to shape markets successfully.
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  • Resultat 1-5 av 5

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