| 1. |
- Kolagar, Milad, et al.
(författare)
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Developing a new BWM-based GMAFMA approach for evaluation of potential risks and failure modes in production processes
- 2020
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Ingår i: International Journal of Quality & Reliability Management. - : Emerald Group Publishing Limited. - 0265-671X .- 1758-6682. ; 38:1, s. 273-295
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Tidskriftsartikel (refereegranskat)abstract
- PurposeNowadays, the risk assessment and reliability engineering of various production processes have become an inevitable necessity. Because if these risks are not going to be evaluated and no solution is going to be taken for their prevention, managing them would be really hard and costly in case of their occurrence. The importance of this issue is much higher in producing healthcare products due to their quality's direct impact on the health of individuals and society.Design/methodology/approachOne of the most common approaches of risk assessment is the failure mode and effects analysis (FMEA), which is facing some limitations in practice. In this research, a new generalized multi-attribute failure mode analysis approach has been proposed by utilizing the best–worst method and linguistic 2-tuple representation in order to evaluate the production process of hemodialysis solution in a case of Tehran, Iran.FindingsAccording to the results, entry of waste to the mixing tanker, impurity of raw materials and ingredients and fracture of the mixer screw have been identified as the most important potential failures. At last, the results of this research have been compared with the previous studies.Originality/valueSome reinforcement attributes have been added to the traditional FMEA attributes in order to improve the results. Also, the problems of identical weights for attributes, inaccuracy in experts' opinions and the uncertainties in prioritizing the potential failures were improved. Furthermore, in addition to the need for less comparative data, the proposed approach is more accurate and comprehensive in its results.
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| 2. |
- Kolagar, Milad, et al.
(författare)
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Digital servitization strategies for SME internationalization : the interplay between digital service maturity and ecosystem involvement
- 2022
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Ingår i: Journal of Service Management. - : Emerald Group Publishing Limited. - 1757-5818 .- 1757-5826. ; 33:1, s. 143-162
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this study is to understand how digital servitization enables the process of internationalization for industrial SMEs.Design/methodology/approach: The present study has adopted an exploratory multiple case study, conducting a total of 40 interviews in a two-phased approach to data collection. The first phase consisted of exploratory interviews with twenty-six industrial SMEs connected to the manufacturing industry in Sweden and Finland. Then, six SMEs were selected in the second phase to participate in additional in-depth interviews.Findings: First, this study identifies three gradual enabling phases concerned with the digital service maturity of SMEs consisting of digital awareness, digital service innovation and digital service mass customization. Second, the three interdependent phases of ecosystem knowledge synergy, ecosystem integration and ecosystem value co-creation were identified to improve ecosystem involvement. Finally, a process framework has been developed for SME internationalization consisting of a digital servitization innovation strategy, a digital servitization ecosystem strategy and a digital servitization scaling strategy.Originality/value: The present research contributes to how digital servitization enables SME internationalization by demonstrating how the development of digital service offerings and ecosystem partnerships supports the internationalization process. This research extends the literature by proposing a process framework for the digital-servitization-enabled internationalization of SMEs. This process perspective provides a richer explanation of the complex interplay between servitization, digitalization and ecosystems choices, which supports the expansion into international markets.
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| 3. |
- Kolagar, Milad
(författare)
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Ecosystem Orchestration within Digital Servitization : A Path towards Sustainable Industry
- 2023
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The development of new digital technologies is enabling manufacturing firms to transition from their traditional product-centric approaches to a more sophisticated service-oriented model, known as “digital servitization”. Moreover, this convergence between digitalization and servitization can provide innovative ways of reducing environmental footprints and enhancing social impact, while preserving firms' economic viability. Digital servitization can, therefore, be considered one of the pathways to bringing sustainable benefits to the manufacturing industry. Nevertheless, digital servitization is a challenging endeavor because it involves the transformation of digital infrastructures, the implementation of formal governance principles, and the close interactions between firms. Since only a few individual firms can claim to have all the technological resources and capabilities necessary to create and deliver digital services and solutions, multiple actors are required to work together in so-called innovation ecosystems to reap the benefits of digital servitization. This highlights the importance of transforming ecosystems and establishing cooperative collaboration between diverse actors to facilitate the formation, orchestration, and expansion of ecosystems over time. Similarly, ecosystem orchestration and managing complex collaborations to realize the ecosystem vision have been proven to be the most challenging aspects of this transformation within the context of digital servitization. Despite the growing interest in ecosystem orchestration in research and practice, there is still a lack of knowledge about how this process can be conducted within the context of digital servitization. Therefore, the purpose of this thesis is to advance understanding of how ecosystems can be orchestrated within digital servitization to realize a more sustainable industry.Featuring a cover story and four separate but interrelated papers, this thesis uses a variety of different methodological approaches to advance understanding and knowledge of ecosystem orchestration for the co-creation of digitally enabled advanced services and solutions. As a result of conducting a systematic literature review, Paper 1 provides the foundation for the remaining studies. Following this, Papers 2 and 3 adopt a qualitative case study approach to contribute to the empirical aspect of the thesis. Furthermore, Paper 4 adopts a mixed-method approach (fsQCA) to fill the gap of scarce quantitative and hybrid methods in the digital servitization literature.As a contribution to the emerging literature on digital servitization, this thesis proposes a framework for how firms can orchestrate their ecosystems in digital servitization in order to achieve sustainable industry benefits. The framework outlines three major building blocks of activities that industrial firms perform in order to orchestrate their ecosystem in digital servitization. These blocks of activities are undertaken to support: 1) digital value architecture, 2) the contractual governance mechanism, and 3) relational ecosystem governance. Moreover, it extends the discussion on how these building blocks interact and co-evolve for ecosystem orchestration to occur in the digital servitization context in order to achieve sustainable industry outcomes.
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| 4. |
- Kolagar, Milad, et al.
(författare)
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Ecosystem transformation for digital servitization: A systematic review, integrative framework, and future research agenda
- 2022
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 146, s. 176-200
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Forskningsöversikt (refereegranskat)abstract
- Manufacturing firms are increasingly seeking to capture the potential of digitalization by transforming towards digital servitization. Yet, most manufacturers struggle to realize the value through digital servitization because it requires a sustained focus on forming ecosystem partnerships. Digital servitization research has long recognized the importance of ecosystem tranformation but much of the existing discussion on this interlink is fragmented and understudied. Therefore, this study’s purpose is to investigate how manufacturing firms engaged in digital servitization transform their ecosystems. To this end, we have examined the triggers, firm-level enablers, ecosystem phases and activities, and effects of ecosystem transformation in digital servitization. We provide a comprehensive review of the phases of ecosystem transformation including ecosystem formation, orchestration, and expansion as well as their associated activities. These findings have been consolidated into an integrative framework for ecosystem transformation and, based on this analysis, suggestions for future research are provided for digital servitization scholars.
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| 5. |
- Kolagar, Milad, et al.
(författare)
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Linking Digital Servitization and Industrial Sustainability Performance: A Configurational Perspective on Smart Solution Strategies
- 2024
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Ingår i: IEEE transactions on engineering management. - : IEEE. - 0018-9391 .- 1558-0040. ; 71, s. 7743-7755
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Tidskriftsartikel (refereegranskat)abstract
- Manufacturing companies are introducing innovative ways to facilitate the sustainable transition of their customers’ operations. The emerging literature on digital servitization proposes numerous factors, such as the use of advanced artificial intelligence analytics, orientation toward outcomes, and aligning ecosystem partnerships, which can potentially influence the sustainable performance of industrial customers. However, there is currently a lack of understanding regarding how these factors interact to result in sustainable outcomes. Hence, this study seeks to shed light on these complex relationships by identifying viable smart solution strategy configurations for achieving customer sustainable performance. Drawing on a dataset of 180 Swedish manufacturing firms, this study uses a configurational comparative method—namely, fuzzy-set qualitative comparative analysis—to identify the impact of different configurations of “AI-driven optimization,” “outcome orientation,” “value co-creation,” and “ecosystem orchestration” conditions on the realization of customer sustainable performance. This study has identified five smart solution strategies that empower manufacturers to realize sustainable performance for their customers. Among the five configurational strategies identified, the first configurational strategy appears to be the most prominent, as it is based on an outcome-based approach in which the firm uses its technological expertise and its ecosystem partnerships to take over customer operations. Thus, this study contributes to the ongoing discussion in digital servitization on its enabling role for industrial sustainability practices.
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| 6. |
- Kolagar, Milad
(författare)
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Orchestrating the ecosystem for data-driven digital services and solutions: A multi-level framework for the realization of sustainable industry
- 2024
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Ingår i: Business Strategy and the Environment. - : John Wiley & Sons. - 0964-4733 .- 1099-0836.
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this study is to investigate how large manufacturing firms can orchestrate their ecosystem for the successful co-creation of data-driven digital services and solutions as a way to achieve sustainable industry benefits. An exploratory single-case study approach has been adopted for this study, which included 23 in-depth interviews conducted with informants from seven Swedish and international companies involved in a transportation ecosystem. Based on the analysis, this study has developed a multi-level framework for ecosystem orchestration that contains three main operational levels: individual, organization, and ecosystem, with an integrated sustainable industry benefits section as the outcome of this process. By providing a detailed account of ecosystem orchestration, this study contributes to the successful co-creation of digital services and solutions. In addition, insights from this research can be used as a continuous evaluation and improvement tool for managers to orchestrate their ecosystem for digital servitization.
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| 7. |
- Kolagar, Milad, et al.
(författare)
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SME Internationalization Through Digital Servitization : Development of Ecosystem Capabilities
- 2020
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Ingår i: Proceedings of the Spring Servitization Conference. - : Advanced Services Group. ; , s. 238-246
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Konferensbidrag (refereegranskat)abstract
- Purpose: Digital servitization has shown to create a competitive advantage for manufacturing companies on the international market. However, companies, specifically SMEs, are struggling to make use of its benefits for their international activity. Therefore, the purpose of this study is to investigate how SMEs utilize digital servitization for their internationalization strategy by developing their ecosystem capabilities.Design/Methodology/Approach: To achieve this purpose, this study has adopted an exploratory multiple case-study approach and conducted in-depth semi-structured interviews with 21 manufacturing SMEs.Findings: In this study, a framework has been developed for SMEs to enable their international activities by strengthening their digital servitization capabilities, which include digital awareness, digital service innovation, and digital service customization. Ecosystem capabilities, including ecosystem knowledge synergy, ecosystem innovation appropriability, and ecosystem alignment, have been identified as the deciding factor for the successful adoption of internationalization strategies.Originality/Value: Despite its potential, the implementation of digital servitization is still challenging for most of the manufacturing companies, especially SMEs that target international markets. These companies are dependent on ecosystems in the international atmosphere, but the capabilities needed to succeed requires further research. In this regard, the framework presented in this study helps SMEs to develop ecosystem capabilities for digital servitization in the international arena.
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