| 1. |
- Andreasson, Niclas, et al.
(författare)
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Sharing of Mobile Tools: An ethnographic Workplace Study in a Car Repair Shop
- 2002
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Ingår i: Proceedings of the 25th Information Systems Research Seminar in Scandinavia.
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Konferensbidrag (refereegranskat)abstract
- This paper reports from an ethnographic field study conducted in a car repair shop. Our focus is a computer-based maintenance-system provided by Volvo, used for serving the software systems controlling several components in the car. The system is designed as a cart, made mobile for transportation within the car repair shop. Several findings are presented in this paper, like problems sharing this mobile industrial tool amongst several people working in a car repair shop, physical design constraints and limited mobility of the tool within a car repair stall. Based on these findings concrete design implications are presented, as an aim to influence designers working with industrial artefacts.
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| 2. |
- Kuschel, Jonas, 1979
(författare)
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A Conceptual Framework for Remote Vehicle Diagnostics Services – Customer Experienced Needs as Core Business
- 2006
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Ingår i: Proceedings of the 5th International Conference on Mobile Business.
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Konferensbidrag (refereegranskat)abstract
- Technical advances, in vehicle electronics and wireless technology, opens up for accessing vehicle operational data remotely, a concept denoted as Remote Vehicle Diagnostics (RVD). Even though the vehicle industry indicates great interest in the commercial possibilities of RVD, it is struggling with identifying suitable services. Based on previous empirical fieldwork, our research focuses on establishing a theoretical framework to better understand the concept of RVD services. The framework distinguishes between value adding services, transparent services, and service offers. Each of these categories requires different business and technology concepts. We contribute by presenting implications for design that, first, point to the need of a spectrum of ubiquitous and mobile technologies to, primarily, elicit customer needs and, second, the need for a multi-faceted actor perspective including customers, manufacturers and third parties, whereas the latter two as both providers and consumers of services. Finally, our findings challenge the current technocratic definition of RVD by arguing customer experienced needs, as opposed to technical optimization, to be the core business of RVD services.
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| 3. |
- Kuschel, Jonas, 1979, et al.
(författare)
-
Decentralized Remote Diagnostics: A Study of Diagnostics in the Marine Industry
- 2004
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Ingår i: People and Computers XVIII — Design for Life. - 1852339004 ; , s. 211-226
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Konferensbidrag (refereegranskat)abstract
- We present the results of a study of diagnostics work in the marine industry, with the purpose of exploring design implications for remote diagnostics. We divide diagnostics work in three analytical categories, called ‘defining the problem’, ‘investigating cause and solving the problem’, and ‘involving central experts’. The three main characteristics of these categories are; the importance of being co-located with each other and the boat, the collaborative practice, and the reliance of local knowledge. Against this background, we suggest a decentralized approach to remote diagnostics, which focuses on the local service technician. The decentralized approach suggested contrasts our research from the prevailing centralized model of remote diagnostics, in which the local technician plays a minor role.
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| 4. |
- Kuschel, Jonas, 1979, et al.
(författare)
-
Mobile Services for Vehicles
- 2007
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Ingår i: Proceedings of the 15th European Conference on Information Systems.
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Konferensbidrag (refereegranskat)abstract
- In recent years the modern vehicle has developed into a sophisticated sensor and computing environment. This development has primarily been motivated by an ambition to enhance operations. In order to increase revenues from services, vehicle manufacturers are now interested in using the sensor data generated in the vehicle for remote vehicle services. Our results from three years of case studies in collaboration with a vehicle manufacturer indicate, however, that it will not be possible to make such services profitable unless the vehicle manufacturer is willing to open up the vehicle for external service providers. The reluctance to do so, we argue, is a consequence of the product focus still characterizing vehicle manufacturers, in spite of a growing understanding of the need for a more customer oriented service perspective. Using information infrastructure theory we argue for an open information infrastructure that can distribute costs and support the development of both product and customer oriented services across different business sectors. Our paper is a contribution to information infrastructure theory and to a theory of services, by pointing out some important dependencies between services and information infrastructures
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| 5. |
- Kuschel, Jonas, 1979, et al.
(författare)
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Open Innovation and Control: A Case from Volvo
- 2010
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Ingår i: Hawaii International Conference on System Sciences (HICSS). - 1530-1605.
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Konferensbidrag (refereegranskat)abstract
- The concept of open innovation has gained widespread attention in different research communities. Nevertheless, it is based on a relatively thin theoretical base dominated by aspects of organizational and intellectual property strategies. Building upon a longitudinal case study, this paper provides an example of open innovation from the Volvo Group. The vehicle manufacturer joined forces for inter-organizational collaboration with a telecommunication operator and a telecommunication infrastructure provider in order to nurture the innovation of vehicle services. Ten years since its formation, this study provides an interpretation in terms of open innovation and illuminates several implications. By focusing the case on IT aspects, we show how the chosen system approach inscribes a high level of control that does not nurture distribution of new vehicle services among other stakeholders. The paper contributes to nuance the understanding of open innovation and in particular demonstrates the role of IT.
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| 6. |
- Kuschel, Jonas, 1979, et al.
(författare)
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Open innovation and control: a case from Volvo
- 2011
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Ingår i: Int. Journal of Networking and Virtual Organisations. - 1741-5225. ; 9:2, s. 123-139
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Tidskriftsartikel (refereegranskat)abstract
- The concept of open innovation has gained widespread attention in different research communities. Nevertheless, it is based on a relatively thin theoretical base dominated by aspects of organisational and intellectual property (IP) strategies. Building upon a longitudinal case study, this paper provides an example of open innovation from the Volvo Group. The vehicle manufacturer joined forces for inter-organisational collaboration with a telecommunication operator and a telecommunication infrastructure provider in order to nurture the innovation of vehicle services. Ten years since its formation, this study provides an interpretation in terms of open innovation and illuminates several implications. By focusing the case on IT aspects, we show how the chosen system approach inscribes a high level of control that does not nurture distribution of new vehicle services among other stakeholders. The paper contributes to nuance the understanding of open innovation and in particular demonstrates the role of IT.
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| 7. |
- Kuschel, Jonas, 1979
(författare)
-
The Vehicle Ecosystem
- 2008
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Ingår i: IFIP International Federation for Information Processing. - Boston, MA : Springer US. - 1571-5736. ; 287, s. 309-322
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Tidskriftsartikel (refereegranskat)abstract
- Ubiquitous computing in the vehicle industry has primarily focused on sensor data serving different ubiquitous on-board services (e.g., crash detection, antilock brake systems, or air conditioning). These services mainly address vehicle drivers while driving. However, in view of the role of vehicles in today’s society, it goes without saying that vehicles relate to more than just the driver or occupants; they are part of a larger ecosystem, including traffic participants, authorities, customers and the like. To serve the ecosystem with ubiquitous services based on vehicle sensor data, there is a need for an open information infrastructure that enables service development close to the customer. This paper presents results from a research project on designing such an infrastructure at a major European vehicle manufacturer. Our empirical data shows how the vehicle manufacturer’s conceptualization of services disagrees with the needs of vehicle stakeholders in a more comprehensive vehicle ecosystem. In light of this, we discuss the effect on information infrastructure design and introduce the distinction between information infrastructure as product feature and service facilitator. In a more general way, we highlight the importance of information infrastructure to contextualize the vehicle as part of a larger ecosystem and thus support open innovation.
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| 8. |
- Kuschel, Jonas, 1979
(författare)
-
Vehicle Services
- 2009
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis contributes to our understanding of the development and diffusion of vehicle services, and to how information technology interacts with forms of organization and business models to undermine or support the development of vehicle services. The overall research question asked in the thesis is: what are the technical, business and organizational prerequisites for the development and diffusion of a rich variety of vehicle services? The development and diffusion of vehicle services have been empirically investigated by ethnographic field studies, prototype software development and case studies as part of a collaborative practice research approach involving the Volvo Group. Based on ethnographic field studies of current vehicle repair service work, analytical patterns were identified to better understand the core foundation of vehicle services. In the prototype development, a platform was developed, which allowed exploring the technical prerequisites for the development of vehicle services. Two case studies examined, first, the development of IT support for vehicle services and, secondly, the organization of vehicle service development. The results from all these collaborative practice research activities suggest that the vehicle industry needs to revise its conception of vehicle services as services extending product features in favor of vehicle services enriching the use of the vehicle. Thus, the thesis argues that the lack of vehicle services, rather than being just a question of technical nature, can only be remedied by a change of perspective from products to services, which in turn influences the choice of technology, forms of organization and underlying business models. Vehicle services are here conceptualized as services interacting across the ecosystem of vehicle stakeholders to enrich the customer’s use of the vehicle. Hence, to be really useful, vehicle services must roam organizational and technical boundaries and cannot be treated as properties of the vehicle. This requires vehicle manufacturers to adopt appropriate forms of technology and organization. The concept of information infrastructure is shown to be appropriate since it allows separating services from shared infrastructural resources. Such a separation also allows opening up the development of vehicle services to other service providers. Open innovation is described as a suitable form of opening up the innovation and development of vehicle services to a larger group of service providers. The thesis argues that these three prerequisites – business model, technology and organization – have to closely interact to facilitate the development and diffusion of a rich variety of vehicle services. The general contribution of the thesis is to show how product oriented industries have to revise their proprietary mindset in favor of an open attitude to successfully engage in the development of services.
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| 9. |
- Remneland, Björn, 1973, et al.
(författare)
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OPEN INNOVATION, GENERATIVITY AND THE SUPPLIER AS PEER: THE CASE OF IPHONE AND ANDROID
- 2011
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Ingår i: International Journal of Innovation Management.
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Tidskriftsartikel (refereegranskat)abstract
- The diffusion of various forms of digital technologies has acted as a disrupting force in several industries, promoting open and distributed innovation processes. In this paper we argue that the supplier in open innovation networks tends to get a more active role as a creative peer producer, rather than merely a contractual deliverer. A comparative case study of the mobile phone platforms iPhone and Android is used to analyze this shift in innovative value creation. The notion of generative capacity is introduced to the research on open innovation, suggesting that it is generativity rather than openness that drives the platforms’ aggregated wealth. The two cases from the mobile phone industry illustrate that innovation initiatives can successfully approach generativity in different ways and that both openness and control are important to facilitate supplier contributions.
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| 10. |
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