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- Argento, Daniela, et al.
(författare)
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Collaborative innovation and management control in times of crisis : Tensions of a disrupted project in public healthcare
- 2023
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Ingår i: The Routledge Handbook of Public Sector Accounting. - : Taylor and Francis Inc.. ; :1, s. 79-93
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Bokkapitel (populärvet., debatt m.m.)abstract
- The purpose of this chapter is to explore the tensions of collaborative innovation projects in the public sector and how they can be dealt with via the use of different control forms. An additional purpose is to understand how the use of those controls evolves over time due to an unexpected crisis (Covid-19). The chapter draws upon public management and management control literature combined with empirical observations from a collaborative innovation project implemented at Perstorp Municipality in Sweden. The project, called Digital Innovation for Dementia Care (DIDEC), aimed at developing innovative products/services for dementia care. Based on the findings achieved through interventionist research conducted over three and half years, this chapter shows how tensions arising in collaborative innovation projects in the public sector can be successfully dealt with by progressively balancing the use of formal and informal control forms in different parts of the project organization and during the different stages of the project implementation. However, this balance was suddenly destabilized by a crisis. It was threatened by the outbreak of Covid-19, which led to the dominance of formal controls focusing on the achievement of predetermined targets, thereby neglecting the (unexpected) added value resulting from the project.
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- Argento, Daniela, et al.
(författare)
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DIDEC – A living lab comes to life : A report on the activities and results of the Digital Innovation for Dementia Care (DIDEC) project
- 2021
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Bok (populärvet., debatt m.m.)abstract
- This report presents the activities and results of the Digital Innovation for Dementia Care (DIDEC) project. The DIDEC project was initiated by Perstorp Municipality because of the compelling need to innovate the field of dementia care. Dementia is a challenge for affected individuals and their families as well as for health care services. New products and services, which can improve both the quality of life for people with dementia and the work of care providers, are asked for. The DIDEC project involved the development of a living lab at Österbo dementia care center (in Perstorp) which fostered the collaborative creation of innovations. Business stakeholders and health professionals were enabled to test new solutions in the daily life of the dementia care center. The project engaged various actors from Perstorp Municipality, Österbo, Science Parks, companies and academia, over a period of three years (2018-2020). Despite several challenges (e.g., staff resistance, technical problems, Covid-19), the project was perceived as very successful, entailing important learnings on how to manage change, good results (e.g., one complete real-life testing) as well as positive side-effects (e.g., better working climate). The findings from the project emphasize the four T:s that can explain the success of collaborative innovation projects, namely: Talk, Tolerance, Transparency and Trust.
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- Argento, Daniela, et al.
(författare)
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Overcoming control problems in public collaborative innovation projects through the use of personnel controls
- 2023
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper is to explore how personnel controls can be used to overcome the control problems emerging in collaborative innovation projects. The paper draws upon public management and management control literature in the context of projects with a temporary nature organized in the public sector. The empirical focus lies on the project called Digital Innovation for Dementia Care (DIDEC) which was implemented at Perstorp Municipality in Sweden with the aim to develop innovative products/services for dementia care through a collaborative approach. The findings, achieved through interventionist research conducted over three and half years, show the facilitating role of two personnel control mechanisms, namely ambassadors and workshops. The paper unveils how the dynamics between human and procedural personnel control mechanisms foster knowledge sharing and facilitate the joint achievement of project’s desired goals.
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| 7. |
- Argento, Daniela, et al.
(författare)
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Personnel controls for knowledge sharing in public collaborative innovation projects
- 2023
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper is to explore how formal and informal personnel controls can be used to foster knowledge sharing in collaborative innovation projects in the public sector. Based on findings from a collaborative innovation project within the dementia care sector, the role of ambassadors and workshops for knowledge sharing is unveiled. The paper draws upon public management and management control literature, in the context of collaborative projects. The project, called DIDEC (Digital Innovation for Dementia Care) and implemented at Perstorp Municipality in Sweden, aimed at developing innovative products/services for dementia care. Based on the findings achieved through interventionist research conducted over three and half years, this paper shows how the dynamics between human and technical personnel control mechanisms foster knowledge sharing and facilitate the achievement of projects desired goals. It also shows how a combination of formal and informal sides of personnel control mechanisms can support knowledge sharing ambitions.
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