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- Lagrosen, Stefan, 1960-, et al.
(författare)
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A dive into the depths of quality management
- 2006
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Ingår i: European Business Review. - : Emerald. - 0955-534X .- 1758-7107. ; 18:2, s. 84-96
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of quality management and propose a tentative framework of its profound foundations. Design/methodology/approach - The paper is conceptual, reviewing the quality management literature and connecting it with contributions from service management, organisational consciousness studies and eastern philosophy. Findings - A model of quality management consisting of the levels of techniques, models and values has been the starting point. From this basis, an elaborated framework of the foundations of quality management, including different aspects of the values, functions and activity elements, has been developed. Originality/value - Current approaches to quality management might be too superficial, which could be the cause of many implementation failures. In this paper, a deeper understanding is sought. A novel framework has been proposed that can provide a basis for further research into the profound nature of quality management. Further, implications that should be useful for managers are discussed. © Emerald Group Publishing Limited.
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| 2. |
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| 3. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Examining the health effects of an innovative collaboration initiative aimed at reducing social exclusion
- 2020
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Ingår i: Proceedings of the European Conference on Innovation and Entrepreneurship. - : Academic Conferences and Publishing International Limited. ; , s. 345-351
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Konferensbidrag (refereegranskat)abstract
- While employment levels vary, some people tend to remain far from the labour market. Various efforts are made from different public organisations to enhance their employability. Nevertheless, since their problems are usually complex and multi-dimensional, isolated efforts are usually less successful. In an innovative collaboration initiative in a Swedish municipality, a collaboration unit was formed to co-ordinate the efforts of four organisations: the county council, the municipality, the Swedish public employment service and the Swedish social insurance agency. Various activities are carried out intending to strengthen the clients’ overall employability and wellbeing in a holistic way. In previous research, associations between the perceived quality of the organisation people are working in and their reported health status have been identified. However, research into the relationship between the quality of employability enhancing initiatives and client health status is lacking. The purpose of the study is to examine the associations between the health status of people that are excluded from the labour market and the quality of the efforts aimed at increasing their employability. An online questionnaire was developed and answered by 80 participants in the programme. The data was analysed using multivariate statistical methods. Associations between variables measuring health status and experience of the employability enhancing initiatives were examined. The data show that the participants are generally satisfied with the activities of the studied organisation but their self-reported level of health is low. When correlations between the perceived quality of the activity of the initiative and the health status of the clients were measured, few significant associations were found. In contrast, cluster analysis defined four clusters in which the highest reported health scores were found in both the cluster that was most satisfied and the cluster that was least satisfied with the activities. Further research is needed to discover the mechanics behind these results. However, the current study will also be of value for organisations aiming at increasing the employability of people who are far from the labour market.
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| 4. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Exploring service quality in the health and fitness industry
- 2007
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Ingår i: Managing Service Quality. - : Emerald Group Publishing Limited. - 0960-4529 .- 1758-8030. ; 17:1, s. 41-53
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of the paper is to discover quality dimensions for the health‐and‐fitness industry and to examine the salient aspects of the quality‐management practices of organisations in this industry.Design/methodology/approach – The research in this paper uses a grounded‐theory approach to a multiple case study of 15 companies in the Swedish health‐and‐fitness industry. Qualitative methods in the form of in‐depth interviews and observation are utilised for data collection.Findings – The paper finds that a framework for fitness quality management is developed and presented. The quality dimensions are found to be “pleasure”, “mental change”, and “physical change”. The main enablers are defined as “relational competence” and “technical competence”. Other indirect enablers are also identified and described.Research limitations/implications – The paper shows that because the framework is based on qualitative data collection, the relationships are not quantified. This could be an objective of further research.Practical implications – The framework presented in this paper is useful for managers of fitness companies when designing and managing their activities.Originality/value – The paper presents a novel framework of the salient features of quality in fitness services – an industry that has received little scholarly attention in the past. This research also contributes to the general understanding of service quality, and demonstrates the usefulness of inductive qualitative methodology in this regard.
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| 5. |
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| 6. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Health Leadership in the Wellness Industry
- 2015
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Ingår i: Complete proceedings of the 3rd International Conference on Management Leadership and Governance ICMLG 2015 Auckland, New Zealand.. - Reading : Academic Conferences and Publishing International Limited. - 9781910309858 ; , s. 167-174
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)
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| 7. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Health leadership in the wellness industry
- 2015
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Ingår i: Proceedings of the 3<sup>rd</sup> International Conference on Management, Leadership and Governance ICMLG 2015. - : Academic Conferences and Publishing International. - 9781910309865 ; , s. 167-174
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Konferensbidrag (refereegranskat)abstract
- This paper reports a study carried out in the Swedish wellness sector. This is an industry that is expanding in most parts of the world. Nevertheless, only limited amounts of research has been carried out in this industry in contrast to the health sector and the wider hospitality sector which both have attracted substantial amounts of research. Since one of the missions of the wellness industry is to improve the health of thec ustomers, it should be vital that the work environment of the employees is conducive for health. In a separate development, quality management practices have been found to be related to better health among the employees. Dimensions of health promoting quality leadership have been defined in previous research. The purpose of the present study was to identify dimensions of work place health in the wellness industry and relate them to the dimensions of health promoting quality leadership. An empirical study involving seven leading spa hotels in southern and western Sweden has been carried out. The first part of the study was qualitative and consisted of quality cafés carried out at each of the hotels. The quality café is a novel method which has the world café method as its basis, combined with quality management techniques. Between 11 and 16 participants participated in the cafés. Based on the findings from the quality cafés, a questionnaire was developed. The questionnaire was returned by 92 employees of the hotels.The findings from the study include a definition of five major health dimensions for the employees. Happiness, Kinship, Respect, Physical health conditions, ControlIn the quantitative phase, the dimensions were found to be statistically consistent and correlated with the self reported health of the respondents. The findings are related to health promotion theory and the health promoting quality leadership dimensions which previous research has defined as: Empathy, Presence and communication, Integrity, Continuity.Based on the comparative analysis of the two sets of dimensions and the theory within health promotion, a framework for health leadership in the wellness industry is proposed.
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| 8. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Hälsa och kvalitet i arbetslivet : mentala, fysiska och sociala aspekter
- 2021
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Hälsa och kvalitet i arbetslivet ger en heltäckande belysning av hälsa i arbetslivet och dess koppling till kvalitet. Boken utgår från ett bredare perspektiv än andra böcker inom arbetsrelaterad hälsa.Organisatoriska och fysiologiska aspekter på arbetsrelaterad hälsa täcks i boken på ett konkret och praktiskt sätt, både från individens och ledningens perspektiv. Ergonomi, kost, hjärnfunktion och träning vävs samman med hälsopromotion, organisatoriskt lärande, ledarskap och kvalitetsutveckling till en helhetsbild av hur arbetslivet kan bli en källa till hälsa.Hälsa och kvalitet i arbetslivet riktar sig till studenter på utbildningar inom hälsovetenskap, hälsopedagogik samt personal- och arbetsmiljövetenskap. Boken lämpar sig även för grund- och påbyggnadsutbildningar inom ledarskap och är en utmärkt vägledning för alla som vill förbättra hälsan i arbetslivet – för sin organisation eller för egen del.
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| 9. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Innovation in Healthcare : Success Factors for Innovative Healthcare Change Processes
- 2022
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Ingår i: Proceedings of the 17th European Conference on Innovation and Entrepreneurship. - Reading, UK : Academic Conferences International Limited. - 2049-1069. - 9781914587498 - 9781914587481 ; , s. 305-310
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Konferensbidrag (refereegranskat)abstract
- Many factors contribute to increasing the need for innovation in healthcare. Global demographic developments with falling birth rates and increasing lifespan mean that the proportion of elderly in society is expected to increase dramatically in all developed countries. Moreover, continuous scientific advances afford possibilities for higher effectiveness in healthcare processes. Innovation can and does take place in the form of medical discoveries which enhance the efficiency of treatments or in the form of technological advances, for instance, in ehealth, which provide increased options for healthcare delivery. However, innovation can also be of an organisational nature since healthcare organisations are complex organisations with legal and ethical constraints that are difficult to manage effectively. Organisational innovation requires change processes of various kinds. The purpose of this paper is to explore success factors for innovative change processes in healthcare organisations. Change processes related to digitalisation are of particular interest. Qualitative methodology was chosen in order to gain a deeper understanding of the area and not to exclude aspects based on preconceptions. A multiple case study has been carried out. To achieve focus, the study population was limited to public hospitals in Sweden. Change processes, usually involving digitalisation, in seven hospitals of various sizes have been studied. Individual qualitative interviews were chosen as the method of data collection. Between two and nine interviews were conducted, giving a total of forty interviews. The respondents were people who had participated in the change processes, mainly nurses, physicians, and administrative staff, some of whom had managerial positions on lower levels. The data from the interviews were analysed using the constant comparative method from the grounded theory approach. The analysis yielded a number of categories depicting success factors under different conditions. A framework was constructed depicting the factors and their internal relationships. The categories and the framework should be valuable for managers of healthcare organisations as well as for increasing the conceptual understanding of the field.
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