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- Abouzeedan, A, et al.
(author)
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SME:s Mindset: Towards a Unified Theory
- 2005
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In: The 8th Uddevalla symposium and the 8th McGill International Entrepreneurship Conference, Entrepreneurship and Innovation in Functional Regions.
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Conference paper (peer-reviewed)
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| 3. |
- Arvidsson, Kjell, 1951-
(author)
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Skivbolag i Sverige : musikföretagandets 100-åriga institutionalisering
- 2007
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Doctoral thesis (other academic/artistic)abstract
- Record Companies in Sweden- 100 years of music business institutionalisation This thesis is about the development of Record Companies in Sweden over more then hundred years. The Aim is to understand the role of the record company in the change of the music industry by narrating and interpreting its development. The Record Companies did dominate the music industry in Sweden from its birth 1903 until after year 2000, when new forms of music business were born. Despite this the remaining record companies still have similarities with the firs gramophone company from 1903. The empirical story is based on some 20 interviews with central actors in the music industry together with a mapping of the independent music producers, published 2004 and material from other studies on the music business. The story is in it self an important contribution to research since it appears to be the first one done in this way. The conception of the record company as the dominant actor in the organisational field, the music industry, very soon became an institution. This institution has been created and developed in an institutional process that here is analysed in four themes: delimitations, dominant logics, and organising and ownership structure/actors. During the process the limitations for the record company and the organisational field is changing. The logic is being push towards either art or comers during different periods, different forms of organising are created and developed and actors turn up and disappear. A main conclusion is that the cognitive processes highlight the institutionalisation but also the normative and the regulative processes helps to explain. At the same time this must, as in the model developed in the thesis, be connected to the four themes in order to create the holistic understanding of the institutionalization of the music business in Sweden being demanded in the aim of the thesis. In the model the actors are being emphasized as most important in the creation, remaining, developing, changing and at the and also liquidation of the institutional conception of the record company as the dominant form of music business. Partly this could be explained by and in itself explain the lack of a strong common organization in the music business together with the rather limited impact from attempts of regulations. New and old actors are now defined as institutional entrepreneurs as they are creating the new music industry, forcing the record companies to step aside from its dominant role in the same way as the music publishers once did. They might even give the dominance back to the publishers, or maybe there will not bee yet another institution in the music industry or any dominant role. Maybe it will change into something completely different? The model developed and used in this thesis is proposed for use in other longitudinal studies especially in other art businesses and similar organizational fields.
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- Ivarsson, Lars
(author)
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Vad betyder kundfokus? : En studie av närhet, kompetens och teknik
- 2005
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Doctoral thesis (other academic/artistic)abstract
- This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. It has been argued that the industrial society has transformed into a service society with the obvious consequence that services nowadays play a leading part, not at least in regard to customer focus. The customer of today is claimed to have lost interest in mass consumption and is much attracted to personalized and unique solutions, something that results in the fact that businesses must create or develop customer focus, i.e. listen to the customer’s wishes, needs, and demands. According to most researchers in this field, “service excellence” is the primary aspect one firm can use in order to successfully compete with other similar firms. According to Service Management, customer focus is much about developing a personal relationship between the service provider (employee) and the customer. In order to that, the service provider needs to adjust his or hers behaviour in accordance with the customer. This circumstance has a tendency to lead to a “master-and-servant” relation, in which the service provider must obey the various wishes, needs, and demands any customer may have. Most studies on customer focus have been undertaken in the context of low skill service work, but the results have often (implicitly) been generalized to comprise all service work in the whole service sector. As a consequence of this situation, my survey takes on high skill service work (banking and health care). The main purpose of the survey is to examine if the results and analyses, presented from service management apply when the services are not low skill. The results from this survey shows that Service Managements heavily emphasis of the personal relationship between employee and customer – in which the service provider in some meaning need to undertake the role of a servant – can be questioned. The results also show that there is a discrepancy between (bank customers’ and patients’) opinion on an abstract comprehensive level and a specific level where various situations and errands are defined. Further, the dissertation shows that the various factors that can be included in the conception of customer focus, need to be examine more carefully. Some factors integrate in a way that makes it difficult to separate them, and one specific factor can in fact hold a variety of essences.
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