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  • Chirumalla, Koteshwar, et al. (författare)
  • Intra-firm and inter-firm challenges in servitization ecosystem : Experiences from five product-centric firms in different industries
  • 2019
  • Ingår i: Proceedings of the International Conference on Engineering Design, ICED. - : Cambridge University Press. - 2220-4342. ; , s. 3071-3080
  • Konferensbidrag (refereegranskat)abstract
    • The purpose of this paper is to analyse the challenges in the servitization journey of product-centric firms from an ecosystem perspective, considering both intra-firm and inter-firm levels. Prior research addresses the challenges of servitization in many sectors from different perspectives. However, the majority of studies primarily focus on the provider of an offering. There is a lack of in-depth studies on analysing servitization challenges from the broader set of network actors including customers, suppliers, and sub-suppliers at the intra-firm and inter-firm levels. A multiple case study method was used to analyse five product-centric firms from different industries that were engaged in servitization. At intra-firm level, our analysis shows that 'coordination' is a major challenge for the provider, supplier, and sub-suppliers, and that 'uncertainty' and 'risk' is a major challenge for the provider, customer, and supplier. At inter-firm level, 'partnership management' found to be a most significant challenge for provider, customer, supplier, and sub-suppliers. The study contributes to the discussion of the relational view approach for servitization research. 
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