| 1. |
- Bennani, Az-Eddine, et al.
(författare)
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An empirical study on the propensity of information technology use by hotels in France
- 2006
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Ingår i: Mediterranean Conference on Information Systems. ; , s. 10-
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Konferensbidrag (refereegranskat)abstract
- Extant literature has, to date, focused almost entirely on the use of interpersonal buyer-seller interactions during the process of creating service outcomes. This paper aims to fill this void by contributing to extant knowledge on customer interactions with technology-based self-service delivery options. The extent to which technological interface that enables customers to produce a service independent of a direct service employee involvement is used by hotels of various categories in France is, thus highlighted in this paper. It is, however, assumed in this paper that there can be significant dissimilarities in the response time when using e-mails to communicate with customers. These dissimilarities are investigated on the basis of an e-mailing action that encompasses sending a typical room-booking request to French hotels. Exhaustive samples of 240 hotels spread out in 120 cities located in France constituted the target group. One-way ANOVA testing differences between means was used to assess the impact of the hotel category (independent variable) on response time (dependent variable) among hotels in France. Our findings found significant dissimilarity in responsiveness across hotels categories. The implication of the findings for management is basically the fact that responsiveness is most likely the first step in providing good quality technology-based buyer-seller interactions to create service outcomes using the Internet/e-mail. One of the major concepts in customer relationship management is speed at which firms respond to questions and problems during the service encounter. Keywords: information and communication technology (ICT), Buyer-seller interactions, Internet/e-mail, technology-based self-service delivery options, responsiveness.
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| 2. |
- Bennani, Az-Eddine, et al.
(författare)
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Investigating strategic alignment in the hotel industry : An exploratory study in France
- 2005
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Ingår i: The 10th Colloquium on “IT governance and IS strategy” organized by Association Information and Management (AIM) Toulouse, France, 21-24 September 2005.. ; , s. 12-
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Konferensbidrag (refereegranskat)abstract
- Researchers do not study yet the relationship between the E-Business and IT Governance. In this paper, we intend a theoretical framework in order to link the E-business seen as paradigm to the emerging IT Governance paradigm. Our objectives thus are: (1) to clarify this linkage and illustrate it using a representation model, and (2) apply this view to the Tourism and Hotel Industry. Some data inputs from an exploratory study show the trend in France. Key words: E-business paradigm, IT Governance, representation model, Tourism and Hotel Industry, the CIO role, strategic alignment.
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| 3. |
- Osarenkhoe, Aihie, et al.
(författare)
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A study of prerequisites for successful deployment and governance of implementation
- 2007
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Ingår i: Asian Journal of Information Technology. - 1682-3915. ; 6:1, s. 1-20
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Tidskriftsartikel (refereegranskat)abstract
- Critical success factors and how they influence successful implementation of technological innovations have received significant attention in extant literature. Comparatively fewer attempts have been made to define the yardstick for determining the outcome and the magnitude of “enablers” of the implementation process of technological innovations. The empirical aim is addressed through survey and case study of comparable number of IT projects. The knowledge acquired from the empirical and theoretical investigations is used to develop an “interactive framework” aimed at creating an understanding of the things an organisation does to enable innovation, the “enablers”, and what an organisation achieves, the “results”. The prerequisites are defined in an assessment context to interact with the most profound “disenablers” from our findings (failure of senior management to lead; technology has outpaced the sophistication of the user community to properly utilise the tools, particularly in the sense of enterprise deployment; delivery of less functionality that originally planned; integrator cost out of control, etc.) and thereby discover the need for leadership and involvement. Furthermore, the interactive framework provides the tools required to get senior management properly engaged in the initiative and thereby significantly raise the potential for success.
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