| 1. |
- Carnerud, Daniel, 1983-, et al.
(författare)
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On the inclusion of sustainability and digitalisation in quality management : an overview from past to present
- 2020
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Ingår i: Total Quality Management and Business Excellence. - : Taylor & Francis. - 1478-3363 .- 1478-3371. ; , s. 1-23
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Tidskriftsartikel (refereegranskat)abstract
- The aim of this study is to explore whether trends in sustainability and digitalisation from the 1980s until today have left any significant practical or epistemological footprints on the quality management paradigm. The study design consists of a mixed-methods approach that applies a data-mining methodology and content analysis to the digital archives of eight scientific journals: six within the quality management (QM) domain and two with a focus on operations management (OM). The data set contains an unbroken time series of over 12,000 research paper abstracts, the first of them published in 1980, giving the study a coverage of almost 40 years. The findings show that sustainability came onto the scholarly scene in 1996 and has since become an increasingly popular research area. In regard to digitalisation, the story is quite different, as the concept is currently absent from the scholarly QM and OM literatures. However, a search for information technology (IT) and information systems (IS) revealed that these topics have been gaining attention since the 1980s. However, it was found that QM research only addresses one part of digitalisation, omitting several interesting dimensions. One example is that the QM and OM literatures address IS mainly in relation to standardised guidelines and business processes within organisations. At the same time, we found a handful of studies combining QM and topics related to modern digitisation, like social media.
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| 2. |
- Ingelsson, Pernilla, 1968-, et al.
(författare)
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Assessing quality culture over time
- 2022
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Ingår i: The 25th Excellence in Services International Conference, 2022.
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Konferensbidrag (refereegranskat)abstract
- Purpose: The purpose of this paper is to present the results from a questionnaire assessing the quality culture used recurrently in order to better understand strengths and challenges in regards to developing a sustainable Quality Management (QM) culture. Methodology: A previously developed questionnaire aiming at assessing the quality culture in an organization was handed out to all preschool principals in a Swedish municipality on four occasions during a research project aiming at developing the principals’ ability to work with QM. The results was analysed statistically using SPSS to compare the results from the first and the fourth measurement point. Main Findings: The results shows a general higher level of agreement to the statements and that 13 of the 42 statements had statistically significant differences between the first and the last measurement point, representing seven of the 14 factors in the questionnaire. The factors regarding information and the internal system view seems to be most affected during the project period. The results also indicates a movement from a more person (principal) centred focus towards a more systemic view.Practical implications: Using the questionnaire regularly can help an organization to monitor and create a deeper understanding and knowledge regarding how leaders and co-workers assess the quality culture. This can in turn be a foundation for future strategic efforts towards an organisations vision and goals.Originality/value: The longitudinal use of the survey in one organization. Type of paper: Research paper
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| 3. |
- Ingelsson, Pernilla, 1968-, et al.
(författare)
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Developing quality in preschools – collecting baseline data through a strength based approach
- 2022
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Ingår i: Proceedings M2D2022. - 9789895475636 ; , s. 927-934
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper is to describe a way to assess the quality culture in an organization using a strength based qualitative approach. The purpose is also to present the result from using the approach in a preschool setting and then analysed in relation to values needed to create a sustainable QM culture. An interview guide inspired by Appreciative Inquiry (AI) was used in order to identify success factors as perceived by the principals. The success factors were then analysed in relation to sustainable quality values.The results show that when the principals themselves describes success factors needed to deliver with quality in a preschools setting they focus on leadership, co-workers and conditions for continuous improvements. The values regarding having a holistic view and a customer focus are not so much in focus giving an insight into what needs to be emphasised on when working with the quality culture. In conclusion there seems to be a need to move from an internal to a more external, long-term holistic perspective on quality in order to meet the demands for developing the future generation of children.
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| 4. |
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| 5. |
- Mårtensson, Anna, Adjunkt, 1978-, et al.
(författare)
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Approaching system thinking in schools by linking quality and sustainability: : moving from theory to practice
- 2023
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Ingår i: Systems Thinking for Sustainable Schooling. - : Rowman & Littlefield Publishers. - 9781475866391 - 9781475866407 - 9781475866414 ; , s. 90-105
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Bokkapitel (refereegranskat)abstract
- In this chapter, we illustrate how sustainable development, as both a concept and goal, can be integrated into a school’s strategic management systems and operational programming to achieve sustainable quality development. Systems thinking and long-term thinking are two strategic concepts that are highlighted to help educational leaders develop schools that are adaptive and responsive to the changing needs of students and society
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| 6. |
- Mårtensson, Anna, Adjunkt, 1978-, et al.
(författare)
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Co-creation as a success factor in the development of constructive customer-focused dialogues
- 2020
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Ingår i: Quality Innovation Prosperity. - 1335-1745 .- 1338-984X. ; 24:2, s. 153-169
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this study is to describe the process of co-creating a dialogue model that aims to increase citizen value in a municipality organisation. In addition, the purpose is to present the results from the development process and to evaluate the chosen dialogue model. Methodology/Approach: A dialogue model was developed through a co-creation process with a series of workshops, discussions and interactive tasks. The whole process was carried out in three steps. In the first step, the success factors of a constructive dialogue based on citizen value were identified. In the second step, several dialogue models were developed, tested and evaluated, and one dialogue model was chosen. In the third step, the chosen dialogue model was evaluated. Findings: An evaluation of a real-life use of the dialogue model supports the finding that the process delivers a dialogue model that enables the required prerequisites for constructive dialogues: for example, the opportunity to prepare, to create structured and transparent documentation, and to enable a holistic view of the dialogue model. A co-creation that involved co-workers contributed to developing a dialogue model that could be adapted to the co-workers’ own context. Research Limitation/implication: This study is conducted in a single organization, hence no generalizable conclusions can be made. Originality/Value of paper: Using a co-creative process when developing and realising a dialogue model enhances the possibility of adapting the model to an organisation’s specific context. Category: Case study.
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| 7. |
- Mårtensson, Anna, Adjunkt, 1978-, et al.
(författare)
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Co-creation - making it happen
- 2019
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Ingår i: 22nd QMOD conference.
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Konferensbidrag (refereegranskat)abstract
- Organisations continuously meet different challenges, often ones that are both difficult and complex. Identified challenges include, for instance, costumers becoming more changeable and volatile as well as organisations needing to become more sustainable in several dimensions and to having a structured and systematic method for working with quality. Municipalities are not excluded from these challenges and need to face the challenge of demands from citizens as well as be efficient and effective at the same time.New ways of working and doing things need to be developed and adapted to meet and fulfil organisational challenges. Co-creation, which is a collaborative process to identify and shape the desired goals, can be a method that allows organisations to establish new ways of working and creating supportive methods. In addition, a collaborative process facilitates the adoption of new ways of working since it is easier to do that through actions rather than thinking oneself into a new way of acting.Purpose: The purpose is to describe the process of co-creating a dialogue model that aim to increase citizen value in a municipality organisation. The purpose is also to present the results from the development process and evaluate the chosen model.Methodology/Approach: A dialogue model was developed through a co-creation process conducted through a series of workshops, discussions and interactive tasks. The whole process was carried out in three steps. In the first step, success factors for a constructive dialogue emanating from citizen value were identified. In the second step, several dialogue models were developed, tested and evaluated, and one model was chosen. In the third step, the chosen model was evaluated.Findings: Evaluating the real-life use of the model supports the statement that the process has delivered a model that enables the requested prerequisites for constructive dialogues such as, for example, the opportunity for preparation, structured and transparent documentation and enabling a holistic view in the dialogue model. Co-creation that has involved co-workers have contributed to develop the dialogue model to be adapted to their own context.Value of the paper: Using a co-creative process when developing and realising a dialogue model enhances the possibilities for an organisational adaption to its own context.Type of paper: Case study
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| 8. |
- Mårtensson, Anna, Adjunkt, 1978-, et al.
(författare)
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Developing organizational systems that link quality managment and sustainability : moving from theory to practice
- 2022
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Ingår i: Proceedings M2D2022. - 9789895475636 ; , s. 935-956
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Konferensbidrag (refereegranskat)abstract
- In this paper, the concept of long-term thinking is examined in the context of education to gaindeeper insights into how leaders can integrate and interlink quality management practices withsustainability. The school as a case is chosen because of the built-in mandate to developpractices centered on long-term thinking through the preparation of future generations. Thepurpose of this paper is to present findings from a qualitative case study that examine thepresence of a systems approach to organizing that integrate quality management andsustainability. In particular we are interested in examining more closely how long-term thinkingis applied in the case site and the ways in which it permeates the system of leading andcontinuous development. Long-term thinking is a key variable in the mind-shift necessary tosustain quality in the 21st century, yet many studies suggest that it is often lacking.
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| 9. |
- Mårtensson, Anna, Adjunkt, 1978-
(författare)
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Make the Future a Part of Today : Awaken Long-term Thinking in Quality Management Practices
- 2022
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Individuals and organisations need to consider the future since actions taken today will have implications for the future. Long-term thinking as a concept encompasses consideration of the future and is identified in both quality management and sustainable development. Theoretical interpretations of long-term thinking include a variety of different aspects, for example values and principles. Long-term thinking is also identified as necessary for organisations challenged by rapid change and societal needs but is difficult to put into practice. Leaders play a significant role in organisations’ attempts to achieve quality and sustainability goals. They are, among other things, responsible for creating positive conditions for employees and taking decisions in line with organisational objectives. The research presented in this thesis provides deeper insights into the importance of leaders in applying long-term thinking and how to awaken long-term thinking in organisations.The purpose of this thesis is to explore the concept of long-term thinking as an aspect of quality management from a leadership perspective to understand more about the praxis in making long-term thinking visible in organisations. For this purpose, the phenomenon of long-term thinking has been explored in both theory and in practice in several organisations.For long-term thinking to be relevant, organisations need to set clear business intentions for the future. These serve as an anchor to connect visions, goals, strategies and plans, and provide a guide for leaders in their work. To practise long-term thinking in organisations that apply a quality management initiative, leaders need to understand the common values that constitute the organisational culture, how these values are linked and how they contribute to organisational objectives. One of the skills required of leaders who engage in long-term thinking is managing short-term and long-term challenges simultaneously. In leaders’ quest for sustainable quality development, they have a vital role in guiding employees and customers with regard to the organisational culture. Leaders guide through their behaviour and actions, and in so doing contribute to the prevailing culture of the organisation. This requires a consensus on, for instance, definitions and communication of long-term thinking. If leaders do not behave and act in accordance to this, a fragmented picture of long-term thinking can emerge, increasing the risk that expected results will not be reached.Leaders are dependent on supporting systems and structures when practising long-term thinking, but they are also responsible for building and developing them. To develop systems and structures to support long-term thinking, leaders need deep knowledge of the concept and to act accordingly. Systems and structures do not develop themselves, and leaders need to act to make long-term thinking visible and in so doing awaken it in organisations.
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| 10. |
- Mårtensson, Anna, Adjunkt, 1978-
(författare)
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Students' learning about social sustainability by exploring customer values
- 2020
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Social entrepreneurs and social enterprises are a group of initiatives that contribute to sustainable development by focusing on social values rather than, among other things, economic gain and continuous growth. Many social entrepreneurs run their business similar to a company, but any surplus from the business goes to contributing to increased social value in society. This group of entrepreneurs has a lot of knowledge and experience to share.Quality technology and Management at Mid Sweden University offers a course (since 2011) that focuses on understanding the customer values that are created through the social entrepreneurial initiatives. In the course, students examine both the specific customer values that are created and the factors that create these values. Society is in constant need of development, so the focus within the course is also to identify the initiatives that are leading and innovative in their areas. Students design and conduct a case study, which is presented in the form of a film.Over the years, we have learned that several of the initiatives studied create value for people who otherwise find it difficult to fit into the structures and norms of existing societies. In addition, there are lessons learned that weave the social aspect with the ecological aspect of sustainability, thus creating values that extend beyond the local community and beyond the direct customer relationship. The studies conducted provide several pictures of how sustainable initiatives, driven by social entrepreneurs, address leadership, organisation and funding. Until now, our students have visited 41 different initiatives around the world. You may see their films at https://vimeo.com/samhallsentreprenorskap. The reader of this poster will learn about the important relationship between customer value and sustainable practice and how to develop it from the perspective of quality management.
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