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- Allagiannis, Ioannis, et al.
(författare)
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Omnichannel Retail and Business Model Transformation
- 2021
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Ingår i: 2020: Proceedings of the 2nd Linnaeus Student Conference on Information Technology. - : Linnaeus University Press. - 9789189283510
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Konferensbidrag (refereegranskat)abstract
- Due to new technological developments and the ongoing digitalization, the traditional retail sector is currently exposed to major challenges. Digital Retail started with the development of e-commerce, when online companies,such as Amazon, began selling products online. These major online global players are still growing much faster than their smaller European retail competitors. As the absorption of buying power through online retailers, is dominated by global players based in Asia (Alibaba, Rakuten) and the United States (Amazon, eBay), Europe is experiencing a loss in revenue.In this highly competitive market, traditional European brick-and-mortar retailers face hard challenges. However, studies show that most customers currently do not prefer pure online retailers, but a hybrid model, since traditional stores provide them with the opportunity to experience products and to receive personal advice from experts. This paper is a contribution to on-going research on the business model transition to include digital channels in traditional retail companies and to integrate various channels that support and streamline personal customer requirements. Thus, the paper explores challenges and opportunities for omnichannel management in the digital retail industry.
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- Bruce, Christine S., et al.
(författare)
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Information literacy and informed learning : conceptual innovations for IL research and practice futures
- 2017
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Ingår i: Journal of Information Literacy. - : CILIP Information Literacy Group. - 1750-5968. ; 11:1, s. 4-22
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Tidskriftsartikel (refereegranskat)abstract
- Our paper draws together conceptual innovations emerging from the work of a group of researchers focussed on the relational approach to information literacy, more recently labelled ‘informed learning’. Team members have been working together in various configurations for periods ranging from seven to seventeen years. Our collaborative approach continues to yield new concepts and constructs which we believe to be of value to ongoing research and practice. Some of the ideas discussed have been previouly published, while others are being put forward for the first time. All are significant in that they together form new constructs that have emerged from a focus on the relational approach to information literacy. In this paper, Christine Bruce introduces the background to this work and the contributing researchers. Then the individual authors present the key directions which they have developed and are leading, typically working with one or more of the wider network. The key ideas presented are: The expressive window for information literacy (Mandy Lupton); information experience design (Elham Sayyad Abdi); cross-contextuality and experienced identity (Andrew Demasson); informed learning design (Clarence Maybee); spaces for inclusive informed learning (Hilary Hughes); and informed systems (Mary Somerville and Anita Mirjamdotter). In each piece, authors reflect on what the idea is about, where it came from and what it might mean for research and practice.
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- Chatzipanagiotou, Niki, et al.
(författare)
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Library Managers’ Use of Digital Technologies in Everyday Work Practices : An Application of Human Activity Systems Modeling
- 2018
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Ingår i: OR60 Annual Conference, 11-13 Sept. 2018, Lancaster University, Birmingham. ; , s. 153-153
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Konferensbidrag (refereegranskat)abstract
- As has been argued by systems thinking scholars, science and scientific thinking can be seen as socially constructed systems of institutionalized sets of activities through which systems thinking emerged. In this paper, the development of systems approaches is discussed to argue for the research approach adopted. Further, main concepts of systems thinking such as complexity, worldview, and human activity systems are discussed and applied to empirical data on academic library managers’ use of digital technologies in their everyday work practices. Recognizing that the use of digital technologies has changed the way we live, work and communicate, we explore in depth library managers’ everyday work practices with a focus on the way they use information for managing their organization. Practices refer to what library managers do when they do their job using digital technologies. Their work practices are presented as a complex reality where different managers have different, although interconnected, perspectives and see different priorities. The use of digital technologies is part of library managers’ everyday work practices. However not all managers have the same perspectives on the use of digital technologies. The various interacting perceptions of reality can be explored as different managers have different worldviews that affect their respective approach of managing and of using the technology for that purpose. The Library organization is conceptualized as an information-intensive ecosystem consisting of complex interplays among academic library managers, everyday work practices, digital technologies and content. Within the library system, several human activity systems constructed by managers exist. By the use of Soft Systems Methodology modelling we illustrate some of these existing human activity systems and relate these to purpose and function within the overall organization. Our focus is on information created and mediated within these human activity systems and discuss the means of technology to facilitate managers’ everyday work practices.
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- Chatzipanagiotou, Niki, 1975-
(författare)
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Managers' Cooperative Work Practices in Computational Artefacts-Supported Library Systems
- 2021
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The dissertation presents understandings of the complex, contextual, cooperative everyday work practices of academic library managers supported by computational artefacts, as well as challenges disrupting their practices and thereby computational artefacts usage. The doctoral research approaches and conceptualises managers’ work as ‘everyday cooperative practice’, in this way adopting the computer-supported cooperative work (CSCW) approach. A focused-ethnographic study explores middle managers’ everyday cooperative work practices in two academic libraries, in Sweden and Australia, when using computational artefacts, including challenges experienced. The empirical data was collected through participant observations and formal and informal face-to-face interviews, as well as organizational documents review. The thematically analysed empirical material was presented as vignettes to enable complementary contextual visualisation of managers’ practices. A conceptual framework incorporated CSCW main concepts, such as cooperative work, practice, computational artefacts, situated action, articulation work, awareness, and appropriation. Placed within a managerial environment and inspired by management theories such as sensemaking and soft systems thinking, this conceptualisation serves as a reference point to explicate the research findings and achieve the research aim, to advance the understanding of managers’ everyday cooperative work practices using computational artefacts. The outcome of this dissertation illustrates the complex, contextualised, multidimensional and often diverse reality of academic library managers’ everyday cooperative work practices using computational artefacts, as well as emergent challenges that have implications for the use of computational artefacts and workplace practices. The interconnectedness of articulation work, awareness and appropriation, which emerged as a research outcome, vividly illustrates the interdependent and interrelated nature of managers’ everyday work. It extends the understanding of everyday cooperative work practices of academic library managers and provides rich analysis of their practical doing of managing and using of computational artefacts. Thus, this doctoral research generates contributions for the informatics field and, particularly, the computer-supported cooperative work (CSCW) research and, modestly, for the management and library domains.
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| 7. |
- Chatzipanagiotou, Niki, et al.
(författare)
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Work-integrated learning in managers’ cooperative work practices
- 2024
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Ingår i: Learning Organization. - : Emerald Group Publishing Limited. - 0969-6474 .- 1758-7905.
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This paper aims to focus on academic library managers’ learning practices in the context of cooperative work supported by computational artefacts. Academic library managers’ everyday work is mainly cooperative. Their cooperation is supported predominantly by computational artefacts. Learning how to use the computational artefacts efficiently and effectively involves understanding the changes in everyday work that affect managers and, therefore, it requires deep understanding of their cooperative work practices.Design/methodology/approach – Focused ethnography was conducted through participant observations, interviews and document analysis. Ten managers from a university library in Sweden participated in the research. A thematic method was used to analyse the empirical material. Computer supported cooperative work (CSCW) and work-integrated learning was used as the conceptual lens.Findings – Five learning practices were identified: collaboration, communication, coordination, decision-making processes and computational artefacts’ use. The findings show that learning is embedded in managers’cooperative work practices, which do not necessarily include sufficient training time. Furthermore, learning was intertwined with cooperating and was situational. Managers learned by reflecting together on their own experiences and through joint cooperation and information sharing while using the computational artefacts.Originality/value – The main contribution lies in providing insights into how academic library managers learn and cooperate in their everyday work, emphasizing the role of computational artefacts, the importance of the work context and the collective nature of learning. It also highlights the need for continual workplace learning in contemporary knowledge work environments. Thus, the research generates contributions to the informatics field by extending the understanding of managers’ work-integrated learning in their everyday cooperative work practices supported by computational artefacts’ use. It also contributes to the intersection of CSCW and work-integrated learning.
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| 8. |
- Chronéer, Diana, et al.
(författare)
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The Missing Chart and Compass to Open Governance : Research in progress
- 2018
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Ingår i: Presented at SWEG 2018. The 15th Scandinavian Workshop on E-Government. - Copenhagen.
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Konferensbidrag (refereegranskat)abstract
- Today’s society is facing a number of pervasive societal trends such as increased globalization, accelerating urbanisation, a growing knowledge society, stronger individualization, as well as increased variety and pluralism (SOU 2016:89). These phenomena are driven and enabled by the data driven digitalization and new technologies, and taken together they indicate that a digital transformation is ongoing. In the end the digital transformation of the society will influence all, from individuals to nations and globally. It is plausible to say that the digital transformation is unescapable and Janowski (2015) claims that it is clear that governments and policymakers must pay attention to and be ready to govern the digital space since many of the cultural, political, economical and other human activities now occur in the digital space. Sweden aims high, in 2012 the Swedish government appointed Digitaliseringskommissionen the mission to realize the IT policy goal; to become supreme in making use of all the possibilities that digitalization brings along. Digitaliseringskommissionen states that Sweden is strong in areas such as infrastructure, human capital and use of the Internet, and have many ICT specialists, but Sweden is weak when it comes to digitalizing the public sphere; there is lack of co-ordination of administrations (finding common solutions) and open data (SOU 2016:89).
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Dilemmas 2015 Papers from the 18th Annual International Conference Dilemmas for Human Services : Organizing, Designing and Managing
- 2017
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Proceedings (redaktörskap) (refereegranskat)abstract
- The 18th annual International Research Conference ‘Dilemmas for Human Services’ and the preliminary Doctoral Consortium took place at Linnaeus University and Teleborg castle in Växjo, Sweden, during September 9th–11th 2015. The conference was organized as a joint effort between Linnaeus University, Växjö, and University of Linköping.The Dilemmas conference dates back to 1995. It was formed, and is maintained, by scholars at Staffordshire University, University of East London, and Luleå University of Technology. Generally, Dilemmas stimulates critical analysis and reflections, and encourages more careful considerations about dominant ideas and notions relevant for human services. With this, Dilemmas nurtures meetings between established and new coming scholars where policy, organizational, management and sociological issues relating to human services can be considered. The research topics relevant to such span areas of e.g. health, social services, housing and education.
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| 10. |
- Elm, Patrik, 1972-, et al.
(författare)
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Exploring threshold concept when teaching Systems Thinking and Soft Systems Methodology
- 2018
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Ingår i: OR60 Annual Conference, 11-13 Sept. 2018, Lancaster University, Birmingham. - Birmingham, UK : The Operational Research Society. ; , s. 202-202
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Konferensbidrag (refereegranskat)abstract
- It has been argued that the threshold concepts of a discipline are the gateways to a deeper understanding of disciplinary knowledge. These are also keys to improving student learning outcomes and progressive learning. Research has been done on systems as a threshold concept for understanding other disciplinary issues, like sustainability. However, we explore the threshold concepts of understanding systems itself, that is, in this case the disciplinary framework of systems thinking and Soft Systems Methodology. The term threshold concept is stated as having emerged from the UK project Enhancing Teaching and Learning Environments in Undergraduate Courses. It is argued to be a means leading to a transformed way of understanding or learning. Five key characteristics of threshold concepts have been identified in previous research. These are troublesome knowledge, transformation, irreversibility, integration, and boundedness. Later on, reconstitution, discourse and liminality were added.We have explored threshold concepts for teaching systems thinking and Soft Systems Methodology in a mixed knowledge environment, including students from different disciplines, in a developing country. The students were presented with an issue related to their everyday life as university students and with the aim of applying systems thinking ideas and techniques for the betterment of their university and, in the long run, their society. They were also asked to write a reflection paper related to the learning objectives of the course and on what they have learnt about Soft Systems Methodology (theory) and when applied to the specific case. We report on which pertinent threshold concepts we have identified, both of our own experience as teachers and of the students’ reflection papers.
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