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- Nilsson, Agneta, 1968, et al.
(författare)
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Improvisational Change Management in the Public Sector
- 2001
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Ingår i: In Proceedings of the 34th Annual Hawaii International Conference on Systems Science HICSS'34, IEEE CS Press, Maui, Hawaii..
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Konferensbidrag (refereegranskat)
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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From Technological Transitions to Service Transitions : A Study of Attenuation Effects in IT Service Provisioning
- 2015
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Ingår i: Journal of Information Technology Services. - 1975-4256. ; 14:2, s. 337-354
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Tidskriftsartikel (refereegranskat)abstract
- In a day and age when contemporary businesses are transformed, driven by a service-dominance logic and dependent upon IT, we need to understand how firms cope with technological adaptations and how such technological adaptations can lead to service adaptations. Drawing on a framework on technological transitions and an interpretive longitudinal case study of the services provided by a team within a large public IT firm, this article addresses the following questions：How do service transitions come about? Can we distinguish particular patterns in service transition processes? This research unveils how technological and social dimensions mutually constitute each other within development and implementation of service provisioning. The findings show how：(a) IT plays a fundamental role in service provisioning; (b) technological transitions are the necessary but insufficient preconditions for service transitions; and (c) there are attenuation effects when it comes to the move from technology transition to service transition.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Managing digital infrastructures: negotiating control and drift in service provisioning
- 2019
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Ingår i: International Journal of Business Information Systems. - : InderScience Publishers. - 1746-0972 .- 1746-0980. ; 30:1, s. 51-78
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Tidskriftsartikel (refereegranskat)abstract
- The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in today’s organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large international firm. Using the encounter-episode process model as structuring principle and focusing on the tension between control and drift, we analyse the evolution of the provider’s efforts to manage a portfolio of digital infrastructure services over a period of ten years. Based on these analyses, we uncover the involved complexities and dynamics, how control efforts and drift were constituted and how the infrastructure services were managed by continuously balancing control and drift. In conclusion, we relate the findings to extant literature to discuss new insights into provider management of digital infrastructure services. Copyright © 2019 Inderscience Enterprises Ltd.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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The role of context in managing information infrastructure services
- 2010
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Ingår i: ICIS 2010 Proceedings. - : AIS Electronic Library (AISeL). - 9780615418988
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Contemporary organizations are increasingly dependent on information infrastructures to deliver their services. However, information infrastructures are highly complex and dynamic, which lead to considerable management challenges. This research aims to contribute to our understanding of these challenges through an in-depth investigation of a team responsible for information infrastructure services at a large business and technology service company. The complexity and dynamics faced by the team emphasizes the important role of context in managing its information infrastructure services and underlying technology platform. To investigate the team’s practice we therefore adopt contextualist inquiry in combination with a pluralist approach based on four complementary theoretical lenses; technological frames of references, risk management, control versus drift, and dynamic capabilities. As contributions, this research has the dual goal to improve the teams’ practices while at the same time providing new theoretical insights about the role of context in management of information infrastructure services.
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